based on 306 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole staff is warm and welcoming!! They treat my baby as everyone else’s with love and patience and much kindness! I definitely would recommend Dogtopia to everyone.
Thank you
I can tell by how excited my dog gets walking in. She’s so happy there.
The staff takes good care of my dog and they really care about our pets. And they keep things very clean. It’s a safe fun place for my golden retriever to play and burn off some energy.
You were great with Bolt, even though he didn't let anyone touch him.
Wonderful team at the Highland Village Dogtopia. They take great care of my pups! Highly recommend!
Friendly staff
Great place for pet
My dog loves everyone at this location… he can’t wait to come inside and play and he’s always tired and happy when we pick him up.
The staff! I trust everyone there to love and care for my dog. Not to mention all the fun activity, photo and treat days!
Make camera on app zoomable!
Friendly environment
Our pup, Abby, loves going to Dogtopia and we are happy with the care she received when there,
The staff is very friendly and they care about my dog’s safety and needs. It’s hard for a black pitbull parent at times and I am glad I found a place I can trust my dog with. They always have water bowls in the play area and keep it clean. I hope it’s not too hot in there though 😅
Love everything about Dogtopia! The staff are fantastic. They have really treated my boys so phenomenally. Remy and Cairo always look forward to going to spend time with their friends (Cairo with the other dogs, and Remy with his favorite K9 Coaches!) 10/10 RAVE!
Friendly staff - my pup loves it here!!
Excellent care of my dog!
The staff are all so kind and helpful and truly seem to care about the animals! We love Dogtopia! My Birdie has started whining as we pull into the parking lot because she gets so excited!
Great doggie daycare and boarding facility. Staff is friendly and very knowledgeable about the care and well being of the dogs. The hours are very accommodating for working people. Reduced daycare prices on Sat and Sun are great! Love sending my dog here.
There was such a pungent offensive odor upon entering this Dogtopia, both of us wanted to walk back out with our dog and leave. I made a comment and the employee said, “We are working on it.”
It also felt like we were being pushed to buy a monthly package while we were there rather than getting familiar with the place. I might go back to this Dogtopia but only if reassured the order has been dealt with. I am sad that the employees there have to work in that environment.
Hi Tammy,
Thank you for sharing your feedback with us. We’ve taken steps to address the odor so our space stays fresh and comfortable for both pups and people, and I truly appreciate you voicing that concern. I also want you to know how much we value you and your pup, our goal is to support what feels best for you, never to make you feel pressured. We’d love the chance to welcome you both back for a better experience!
Your staff is friendly and helpful and always seems excited to see the dogs. I like that I am able to view my dog on camera during the day. The hours that you are open are convenient and I appreciate that you are open on weekends and provide boarding as well.
I love that the staff at Dogtopia Springfield treats my dogs like family .
Clean facilities. Smiling faces. Reasonable number of dogs in group. Web cams. Community involvement.
The hours of operation are the most suitable for my wife and I since we work in healthcare. The family that runs this location are some of the best people we've encountered, which ensures we know our boy is in good hands while we're away. Nimbus frequents 2-3 days a week and when he got sick, which made him unable to come in the owners were calling to see how he was doing. They are the only place I recommend friends and other dog owners to visit.
Staff is super friendly. Dog has a great time and is exhausted when we pick him up. Great place
We love dogtopia!
Only feedback is it can take way too long to drop off and pick up at certain times.
We love dogtopia! Thank you for taking such good care Lenny!
Newman has come home twice now after daycare with coughing and intestinal issues. I'm giving him a break to get well.
The people are the best! They are very communicative and I like being able to check on my pup throughout the day via the Webcam. My dog is safe and cared for during daycare and boarding. She loves it!
Dog loves it there
Sweet friendly people that love dogs and love my dog. They know her by name and always give her love. She loves her time with the other dogs and the people. She doesn’t want to leave. But she is so tired when she comes home. They will trim nails, give baths and do art work. I love that she goes there. And I can login and check in on her from time to time.