based on 1483 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My dog is always happy when she is there. The staff is very friendly. I feel comfortable leaving my dog in your care. Thanks!
Flexibility and friendliness.
Staff is always friendly. They truly love our ‘fur’ babies:)
Thank you!
Xo
Very helpful and caring staff. Clean and safe environment.
I like the fact that when I drop my dog off, his tail wags with whomever brings him to the back. When I pick him up at the end of the day, he always appears to be happy. I feel that the people who work there enjoy having my dog there.
Friendly staff and opportunity to order different snacks for our pup. Always flexible when needed.
Everyone has been caring and kind towards our dog. I like all the extra stuff that you can sign your dogs up for and I love being able to look in on the WebCam.
The staff are very conscientious and caring. They respond with understanding when issues arise and they keep Annie happy and healthy.
The people genuinely care for our fur babies. It’s very clean and well run
The attention paid to my dog by your associates
I have loved the Dogtopia experience from the day I enrolled my puppy! The staff is caring, efficient, knowledgable and friendly. My Bishpoo loves every minute he spends in daycare and overnight stays. I am comfortable knowing he's in good hands!
Staff and everything is great!!!
I like that my dog was put in a room where she seems comfortable. She is more people focused than dog focused, so I would like her to get more acclimated to playing with other dogs and do less following the room monitor around.
She comes home and does not smell like dog pee, so that's a plus! The room seems to be cleaned regularly based on the webcam video I love being able to check in on her during the day with the webcam.
That being said, in watching the monitors in the room with the dogs, they tend to push my dog away when she appears to be seeking attention from them and I'm not sure why. They tend to receive kisses and give attention to other dogs, petting them when the dog jumps on them, but my dog is always pushed away whether or not she's standing next to the monitor or trying to jump on them. It would be helpful to understand why this is happening.
Also, my dog is a barker and I know she barks for attention. If the monitor is not responding to the barking, my dog is VERY stubborn and will just continue to bark and seek their attention. So a little more communication on what they are seeing and why they are not giving her any attention would be helpful to understand.
Pickups and dropoffs are easy and quick. But, being new to Dogtopia, getting a bit more feedback at pickup would be appreciated. What can we do at home to make things easier during the day at doggie daycare? Are there bad habits we need to work on with our dog? I think that's the biggest reason why my score is what it is - I'm looking for a little more communication from staff.
The staff is amazing, the facilities are top notch, the webcam provides a peace of mind, and my Prince loves to come here! Highly recommend for daycare, grooming, and/or boarding.
Whatever the spray is they put on the dogs for "smell?) makes my dogs fur almost sticky.
She does enjoy going there and loves the people that work there!
I love the morning team! They are so friendly and energetic, it makes me want to "go to school." My little Boston (Bailey) LOVES her Dogtopia days and her dad (ME) LOVES that she has some best friends who look out for her. I'm legit like a parent dropping his kid off at school. I love seeing her happy, and I need a moment to see her engage with friends before I feel comfortable leaving. And she is like "Whatever dad, go away. You're embarrassing me in front of my friends!"
Friendly staff. Clean environment. Webcams. Ease of making appointments.
All staff is very friendly and accommodating for any situation which is so appreciated!
Friendly staff; my dogs are excited about a day at Dogtopia!
Dogtopia of Anaheim Hills is a welcoming and safe place for my dog to play, and boats when necessary, with caring and attentive staff. My dog loves to play there and gets so excited when we near the building. I highly recommend Dogtopia.
The staff at Dogtopia Halcyon is fantastic! Taylor, Brie, Brett and Destiny love Pinky and she loves them. She is always excited to arrive for a play day or overnight. I am completely happy with the care and love that she receives there.
I appreciate that there is a human in the room with the dogs at all times throughout the day!
Clean safe safe and friendly staff
Clean facilities, great staff, and great ownership
Everyone is caring and kind at the facility. They take good care of the dogs.
Great staff!! They enthusiastically engage with the pups. It’s comforting to know my pup is in good hands and having fun.
Convenient location, friendly staff. Indy looked great after her groom!
Location and friendly staff
Great Staff! My dog loves being there.
Staff was very welcoming and helpful with questions and suggestions. Thank you so much for taking our dog when we needed the care!!