based on 788 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Patty Quinn
The love and attention they give to my dog. The friendly stay and I know my dog (Petey) is safe while he is there.
clean facility and excellent staff
The staff- all friendly and helpful.
I really like that they have live webcams so you can watch the pups play all day. Plus, the staff there is super sweet and they actually group the dogs by their size and personality so it's not a free-for-all. It’s worth a look if you want a spot that’s really proactive about safety. Highly recommend! They also do cute themed days with bubbles and photos.
My pups are always happy when pick them up. It doesn’t matter if it was a day, week, or 2 weeks visit. They clearly feel welcome and have a good time!
Also, the camera lets us take a look at them here and there and make sure they are ok (peace of mind for us) and the staff has always been really kind to us.
Thank you for the wonderful service!! 💕
I love how the Dogtopia team greets our dog by name each time! I love how they send pictures and offer services that make boarding worthwhile and effortless.
The staff was super friendly. My dog got a bath and was so fluffy and clean.
The staff was very welcoming and friendly. A small dog designated room would be a great addition.
I love being able to check in on Milo through the cameras throughout the day and the great care that is provided for him.
They are never anything short of wonderful. The care they provide is always top notch and our puppy LOVES getting to go play with her friends!
Please remove me from your lists. There was always an issue and it wasn't comfortable for me which made me feel that my puppy wasn't safe. The front desk never greeted us, said hi or smiled starting from the very first time we walked in. The manager of the front desk more than rude, she is nasty. When I wanted to remove my puppy, I had to listen to her lecture me on how she manages the front.There was a mixup with our first appointment and I simply said, "Ill check my text" to which she replied, "You don't have to check, I am telling you". Honestly, I should have just walked out instead of trying to forgive and forget. Lesson learned. It's sad because they have good reviews. Maybe others dont mind being treated that way.
Awesome place, people are extremely awesome!
They got to know my dog and his quirks. They really love the dogs in their care.
The staff is super friendly and you can tell they love the dogs. My dog is always excited to be there!
Friendly, welcoming staff, make me feel comfortable leaving my dog with them. Clean facilities. Appears that everyone enjoys their job and are very efficient.
Friendly stagf!
First of all, this was not the first time my dog was at the Ghent facility. No one at this facility is on the same page. When I requested services, the same I have done in the past. I got this story on how some dogs; your facility knows my pup, if something is off then I need to know. Then I asked for the clips to prove my dog had agility that day, i get no response. The time before I got a courtesy call right before, I let them know I am not one that sits on my phone. I do work and have things to do. Also, the agility would not have been in question had it not been offered. I guessed that because it was one on one, he was able to do it. My dog's toenail was not Dremeled. as I requested. So, no I have no intentions on going back. That one man is very rude. I do not trust their words or care for my pup. When then brought my pup out they let them drag them. Anyone that knows anything about dog handing and training should not let a canine drag when on a gentle lead. So, my guess it's just a free for all for the chosen there. I do not trust them or their judgement. So, when he is neutered, he will not be back.
Our dogs love going! The convenience of drop off and they can get a bath also.
Friendly staff, they genuinely care about the dogs. My two love it there.
All staff are extremely friendly and super helpful, Nick, the manager is absolutely amazing.
friendly atmosphere, great workers. Mattie love their bacon days the best.
Professional, friendly, transparent, follow medical protocols closely
The staff is great and our dogs love to play there! It’s easy to book online, which makes the entire process simple.
Bailey comes home happy and pooped
Ease of drop off and pick up - they really get to know the dogs
Great staff
SIMBA loves his groomer
Long time client
Clean establishment and friendly staff. It’s clear from the moment you walk in everyone loves working with the dogs. The activities and schedule are wonderful.and the webcam was helpful for us first time dog parents. We love Dogtopia ❤️ Thank you!
Love the app for bookings and notifications to let you when I will arrive
Great staff and communication