based on 1748 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and groomer is great with Luna!
Everything
We made a reservation for our doodle. We wanted a bath and nails done. When we arrived, no mention of the bath and nails. We discussed bath and nails again. She seemed to have a good time, but no bath or nails done. Two employees were told, neither followed through. Seem to are for the animals well, but the people don't listen or follow through.
Happy Dog
Friendly, efficient and very clean - prices are reasonable compared to other dog service companies. They made my little doxie less stressed by the experience.
Beanie always comes home so happy and tired!!!
Everything. Friendly and people
The staff is very kind and knowledgeable. The hours are terrific and the facilities are very clean. My dog seems to have a lot of fun and is excited to go to daycare!
My dog loves it here! I feel very comfortable knowing she is there while I’m away.
My dog seems to enjoy being there. It is very clean. The billing wasn’t explained to me so there was some confusion. It was straightened out quickly.
Professional educated staff
I love the school idea...the different rooms naps, lunch and event days...I do sometimes watch the cam...I would like to add...that there would be more play time interactions with toys, puzzles, or balls with at least 1 more staff to be able to watch the caretaker to dog ratio, especially with known big to super hyper dogs and to do stimulating there should be a system of being able to give games or toys to them during nap or rest time!!!
Since patty left, there seems to be no urgency. Lots of waiting to drop and at curbside; often unsure curbside has been noted. I do think my pets are well cared for.
Super clean, knowledgeable, friendly, compassionate and helpful
Everyone there seems every nice & my pet seems to love it there . The rovers treat him well.
Consistent friendliness and flexibility. Quick service and wholesome care.
Very friendly staff with an organized program.
Staff are super friendly and helpful and always wanting to deliver amazing service, I feel like my dog London is in good hands with people that genuinely care. It’s a great facility the ease of texting and communicating is awesome, and love the ability to turn on the app and take a look and what’s going on for our pup anytime is reassuring. Thanks for all you do
You all love my fur-babies as I do!
Staff are friendly, knowledgeable and supportive of my dog's needs.
The Friendliest staff! They really care about our pets!
Staff personable and gave me a tour
Attentive, courteous staff, Brooklyn (at the Fishkill location) was particularly warm, welcoming, and informative.
The team at Dogtopia Falls Church is the best - I trust them to care for my beloved fur babies as well as I would myself. My dogs absolutely love them and are always eager to spend time there.
Friendly & helpful staff. Open to answering all my questions. An overall sense of transparency & trust.
My dog seems to love going there. As soon as we get near the place he barks and his tail wags with excitement. When I look at him on the Webcam he's always playing and looking happy. It's a good fit for him.
Friendliness and cleanliness.
Everything was perfect!
It’s early as I’ve only been a couple of times. But so far everyone has been great and my dog really seems to like it.
Better supervision in the playroom - some associates are on their phones - walking around but not always stopping the mounting going on