based on 702 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think the staff is friendly but I think they should play with the dogs more and the dogs should have more outdoor time (even if it is cold outside)
My dog always comes home happy and tired! I also love the front desk people they are super friendly and welcoming!
Love the employees! Each of them provide wonderful care. You can tell they enjoy their jobs.
They take great care of my dog.
Everything! The staff is always helpful and friendly. Most importantly is that Shaggy loves it there!
I am on a weekly payment plan and it is frustrating that the days do not rollover.
Staff is friendly and great. However it seems they are always short staffed. Pick up times tend to take long; several mornings the store has not been opened in time and has made me late for work because it didn’t open until 15-30 minutes later; I’ve signed my dog up for spa treatment (bath/nail trim) and they can’t either do it all or can’t do it before pick up time and have to wait; cameras are hardley on anymore which usually means more crate time than free play time; no management to help address issues; staff is super friendly and doing their best and they can’t be faulted; short staffing and lack of management seems to be the issue;
The ease of scheduling appointments and the prompt response from the staff.
The staff! Always friendly and happy to see my dog!
Friendly staff my dogs seem to love it there
The staff, the facility is kept up.
I love how friendly the staff is when dropping off or picking up Carl; I appreciate being able to view via webcams to see how he's doing.
Friendly staff who seem to genuinely love dogs
I love the socialization and activties your company provides for our fur babies. I don't ever have to worry about any dog aggressive behavior because of the nurturing and positive environment.
There’s no parking downtown Halifax. Not dogtopias fault, but if you have a disability it makes it hard to use the services
Hi Shari! We are sorry you've had issues with parking! Our clients are always free to use the culdesac for drop offs and pick ups! Hopefully this helps with the parking issues!
Check for pet injuries especially after playing in the hard surface.
All the staff is very kind attentive, and knowledgeable. The facility is clean and well cared for. I love being able to check in on my dog through the day and I love the report cards. My dog always looks happy when I pick him up.
We have had amazing staff and everyone is very loving when working with all the dogs; however, my pup is quite shy and the amount of dogs in her area is waaay too much stimulation for her. Perhaps she will get used to it or one day she will be more comfortable, but not sure she will get there with only sporadic boardings/daycare visits. The staff are friendly but do not interact with my pup very often, maybe just one of their staff I’ve seen petting her. I read the rules and regulations, so I get the why but also, perhaps smaller, more shy pups could be in a different group or have cuddles/pets more often so they can feel more calm and safe. Other than that, I really like the availability to watch my pup over video cameras! Thank you for all you do!!
Friendly, caring, and professional staff. My dog, Jet loves coming to Dogtopia to play with all of her 4 legged friends! Thank you for all do for our fur babies!
Like the different food additions, theme days and that my dog feels comfortable going there.
She always lays down and dozes off to sleep on the ride home.
Also like that they call her by name when she comes in. Loved the quick pictures that get sent…….. her loving the pup cup or the power bowl
Caring staff. I feel like my dog is always well cared for.
We love that our dog is always happy to come back to dogtopia- he loves it there! The staff are friendly and prompt for pickup/dropoff- this has been improved a lot from the time we started going there. We love that it seems the staff love our dog as much as we do! The add on services for meals and treats are nice and the special events are fun to participate in.
My dog attends daycare at dogtopia in Decatur. I love how personalized his care is and how all the people who work at this location know who he is. He is a little bit of an anxious dog and I have noticed that he is very comfortable, which in turn makes me very happy. I also like that he gets some social time with other dogs and comes home content and happy.
The staff is wonderful! Luna is always happy and tired when I pick her up.
It would be nice if the dogs were able to take a break from the room that they’re in and transition to another space or outside. Also, I’m not sure if they clean up the dogs accidents right when it happens because I noticed some of the dogs either smelling the pee or walking across it. I’ve also noticed at times there is only one staff in a room with more than eight dogs. It would be helpful to have two people in a room just for extra safety.
They provide excellent care and socialization while keeping my puppy safe, exercised, and happy. The staff are very accommodating and understanding when unexpected situations occurs. I can’t say enough positive things!
They staff go out of their way to make every fur baby and owner feel welcomed
I have always found the team members to be kind and loving. Our dog is so happy to be at Decatur Dogtopia. I also think the staff are responsive to any concerns I might raise, which is greatly appreciated. Thank you, team, for making our dog's visits to Decatur Dogtopia so much fun!
Colleen
Friendly staff
I would whole-heartedly recommend dogtopia to everyone! My only reservation would be if dogs don't handle crating well, but the staff was wonderful in accommodating my dog's particular needs! Thank you!