based on 298 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorough, professional, clean facility
The. Staff are very helpful and always ready to help when needed,
Our dog loves to come there for a play day or a sleepover. And if he’s happy, we are happy!
Thank you Dogtopia and to everyone who takes care of our beloved pet.
Louise Kirkup and Phoenix.
I’m very happy with everything at Dogtopia for Baxter. Baxter is extremely happy.
You really love our fur babies.
Most important: I know my girl is well cared for, she loves the staff and the staff loves her! Dogtopia is always clean. The cameras allow me to check in during the day. And the photos! Oh my god, the photos! I can't believe how they can get the dogs to co-operate. I share them all over social media & everybody loves them.
The staff are always lovely to work with and they know me and my dog very well. My dog is always excited to hear she's going for a visit.
Ensure that the chaperones assigned to the city, the beach and the park actually relate to the dogs rather than just wandering aimlessly about. Our dog craves petting and some kind of friendly interaction. I watch the webcam and can safely say he doesn’t get it.
I also miss having outdoor playtime for the dogs. We came from Pet Paradise which offered an outdoor playground with an array of toys, endless games of fetch with the staff, and a swimming pool.
My dog came back from playcare pretty stressed. I did check in on her a few times via the webcams and she appeared to be pestered by a few dogs pretty relentlessly. While it could be also a combination of my dog's personality type, Dogtopia's play areas just generally seem very confined and overcrowded and it appears sort of impossible for the one person in the room cleaning up pee/poo to redirect/intervene. So, I guess suggestion is a combination of less overcrowding and one more person in the rooms? Everyone's very nice, of course, so no issues there...
Friendly staff. Clean facilities. Staff takes good care of our dog
Becky is a amazing person she really loves the dogs she grooming. She is at the Applewood Dogtopia.
More flexible payment plans. The “use it or lose it” plans are inconvenient when unexpected changes happen with my schedule during the week and days I’ve paid for go to waste. It would be great to have the option to roll over a day to the following week when these things happen.
Friendly staff, clean facility, and my dog is always excited to visit!
I understand the logic behind why the staff don’t cuddle with the dogs, but I know it’s hard on my dog who is so used to constant human physical connection and affection. It does make me wonder if she might do better staying at someone’s house who’s gonna be with her And snuggle most of the day.
Core group of employees who seem to know all of the dogs/their personalities so that they can engage them and keep them safe.
It’s too much of a hassle now to complete a form 14days in advance if I cannot bring my pup in. Emergencies happen and I can’t plan them ahead of time but losing money because of that is just insane to me. I loved this daycare but it’s slowly giving me more of a headache.
Clean and orderly. Webcams to check in.
Great staff. Great care for my dog
Shortening the timeline on using packages, coupled with the price increase is a bummer
Very clean and organized. Warm and kind with the dogs & humans. Beautiful space
Easy to schedule, quick to respond
Friendly and caring service
Ease of online, knowing dogs have to interact there prior to boarding, fun things they do special for dogs
Jax can't wait to get to daycare. Tail wagging when the staff comes out to get him. So, happy dog, happy life. :-)
Friendly, easy to work with and they are very flexible with schedules. Clean facilities with great service & staff.
You guys are awesome. So friendly and responsive. My dogs are happy when they go and come out happy.
The only thing I wish is that I you also had an outdoor play area.
We are very pleased for the professionalism and care they provide to our Annie.
Never a problem always available
Ease of making appointments. Happy dogs! Friendly staff.
Temperature controlled environment and friendly and caring staff