based on 1204 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kind and caring employees always help my dog feel safe and loved
Staff members are excellent. Know your dog, Very Professional
Everyone has been super friendly and helpful! The staff truly does loves our dogs
Extremely friendly and kind staff. Convenient hours; clean facility. Great location.
Dogtopia is the best! All employees are so kind and my dog was treated so well. I would recommend Dogtopia to anyone
Staff are so responsive and kind! I had a medical issue and needed to rearrange my dog's care and everyone was super helpful. Very grateful.
Also the obvious love the staff have for the dogs is just wonderful
Everyone is friendly
You care about the animals
I am so thankful for all of the team members at Dogtopia who help take care of my senior dog during my workdays. I get updates as to how his day was and I can tell the staff truly cares for each of the dogs who come to play!
This isn't a big enough space to write all the absolutely wonderful things I like about dogtopia. From the cleanliness and set up of the facility to the care that my dog receives and to the outstanding staff that is employed there. Each and every one of them feel like family and my dog Lacey absolutely loves going there. I feel comfortable leaving her overnight there and know she will be cared for and loved and leaving her at daycare and having her groomed is not only convenient but there's no stress taking her to somewhere else. I recommend Dogtopia to everyone that I know is looking for top quality care for their cherished pet.
I appreciate the staff and how well they take care of my Ritchie. Ritchie is high energy and when he comes home he is tired but happy. He enjoys going especially on theme days like Water Wednesday.
Friendly staff, easy drop off and pickup. I will definitely recommend to our friends.
Always take such great care of Molly for us.
I like the friendliness of the workers. I like being able to check on my pup with the webcams.
Attentive and followed my instructions. Friendly service too!
Sometimes you could have 2 coaches in the more full rooms when the dogs are really rambunctious.
Staff !!!
These guys love my pup, and she pulls me to the door every time we visit.
Very happy I found this place! I know my sweet Bella is taken care of while we’re gone!! Everyone is very nice there!!!
We love Dogtopia for our girls. The staff and the facilities are fantastic.
This facility is very accommodating. The staff is kind, considerate and great caregivers for our pets.
Always available to take our dog either for the day or for an extended period of time
Staff is always friendly
The check out process was disappointing because the pricing lacks transparency. I wasn't able to learn from the app or the booking confirmation the cost for the requested services. Because of that, I called for clarification and was given clear information on what costs would be. Due to the higher costs than expected, I modified the reservation. Upon check out I was charged a different amount than was given on the phone.
Also, the entrance hallway has a very strong odor and I don't remember the hallway being like that in past years.
The love and attention give to my dog were wonderful and appreciated!
I am so glad Dogtopia came to Boise! It is so reassuring to have a place like Dogtopia I can take my dogs when I am out of town.
AFTER DISCUSSING THE DROP OFF FOR MY DOG just FOR GROOMING, I NOW SEE THEIR POLICY AND THEY DID A GREAT JOB ON THE GROOMING SIDE, JUST KNOW THAT DOGTOPIA HAS TRIED TO EXPLAIN HOW THE MIXUP HAPPENED AND i AM SATISFIED WITH USING THEM. I WILL CALL AHEAD TO MAKE SURE THEY HAVE IMMEDIATE ROOM TO DO A GROOM BEFORE DROP OFF SO I DON'T GET CHARGED FOR DAYCARE. THEY MADE AMENDS AND WE ARE GOOD!
MOLLY RAMSEY
everyone was very friendly and helpful, and the facility was clean
Your staff is the best , Maggie loves them all and they are so good with her!
Your front desk folks are so helpful. No complaints here!
At both drop off and pick up the person at the desk (2 different people) was not very knowledgeable about details about feeding and nap times, costs, human interaction our dog would get, and our dogs stay in general. Also, both women did not greet our dog in a friendly way, pet her, try to make her comfortable or seem like dog people at all. They were both extremely nice and friendly to us but not to our dog. Our dog was in a private suite for 7 nights so almost $800 and she came back filthy. She had poop issues there and her back was not cleaned up. We showered her when she got home as she had dried blood that was left on her. After half a day at home our dog was fine. But while there she was lonely, terrified and miserable. We only had minor issues with Dogtopia before but nothing like this. I would not recommend Dogtopia for any dog that needs compassion, pets, and human attention. (Plus we were told we were being refunded for the last day and we never were issued that refund.) Supposedly, there were 75 dogs there when we picked up. There definitely was not enough staff to properly care for that many dogs!
love everyone that works there!! everyone is so kind and loves my dog like he’s their own. He loves going there
Love the staff!