based on 1201 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The groomer has knocked it out of the park again! My dogs come back looking good, smelling good, softer than clouds and their nails are no longer scratching me up like a velociraptor. 10/10 would recommend to anyone and everyone.
Great staff, our pupper always seems to have a great time.
Friendliness, professionalism, and they really take care of our pets and treat them as family!
Friendly staff. Dogs are so happy to go!
My dogs are always excited to be there. I also like the fact I can watch them during the day. Everyone that works there is very nice and friendly.
The facility is spotless, the staff are friendly and we love the web cam option.
I called to mentioned that my dog caught kennel cough while she was boarding there. All I was told was to call the vet. Of course I know to do that. I called to give a heads up because I figured other dogs would have caught the same thing. The lady that answered the call dismissed me after I said I was disappointed. This is the second time she has caught kennel cough while there in the last four months. Will be looking to take my dog to a better establishment.
I love almost everything about Dogtopia, great staff, they are professional, and they care about our dogs and take very good care of them… What I’m not happy Is I can’t get Pearls spa in the later afternoon.. I love for her to play and then have her spot and then I pick her up to take her home all nice and clean and pampered…
Everyone at Dogtopia is so friendly, and my dog absolutely loves going there! Her tail is always wagging, and she can’t wait to jump out of the car when we arrive. I really appreciate the convenience of the door-side drop-off and pick-up; it makes everything so easy.
I especially enjoy the Back-to-School fundraiser and the adorable pictures they do in September. The staff is always helpful and accommodating whenever I call to change the schedule or ask a question. I highly recommend Dogtopia to anyone looking for a caring and fun place for their pup!
The carers could engage more with the new dogs . A small technical feedback- the toy box camera constantly freezes. You could improve its functioning. Thx
The folks at Dogtopia on Beach Blvd, are all amazing, it’s so convenient to my house.
Thank you for what you all do!
My dog loves staying at Dogtopia! Everyone there is so friendly, attentive and welcoming!
Friendly staff, great hours, dog feels comfortable there
I don't like how long it takes to pick up my dog. Sometimes there is no one at the front desk and sometimes the staff is having casual conversations with other owners and not acknowledging that I am even there. There should be a more effiencnt method of getting dogs.
Friendly, competent personnel and a fun place for my dogs (3) to exercise and socialize with other dogs! DT also offers grooming (CJ is outstanding), overnight boarding and enrichment activities for my pups. I love all the creative activities they have to keep the dogs engaged and wonderful pictures for the dog parents!!!!
They know each dog and their personalities- I trust them to take care of my three as I would!
The staff is so friendly and welcoming! Brandon made Maizey and I feel so comfortable coming in as new clients. Its been so great picking my pup up from day care after work and she falls straight to sleep. The staff at Dogtopia Las Colinas really cares about each dog’s wellbeing and it shows! Thank you!
The staff were very welcoming and informative. I felt like my dog was in good hands :)
Thank you so much for your kind words! We’re so glad you felt welcomed and informed — that’s exactly the experience we want every parent to have.
It means so much to hear that you felt Stanley was in good hands. We absolutely love having him with us and treat him like one of our own. We can’t wait to see you and Stanley again soon! 🐾
Super friendly staff, very knowledgeable around dogs
Close to my work and every person I have met there has been SO friendly
We’re so lucky that Hanna has a team that she loves to see who takes such good care of her while we’re away! Highly recommend Dogtopia for boarding, daycare and grooming!
The disappointing incidents we have experienced all concern one particular coach/trainer at the location. Because of prior experiences, we now make a point to check the cameras before bringing our dog in.
The last specific incident that caused significant concern occurred on either December 22 or 23. I was in Paris at dinner when I observed, via the live cameras, this coach allowed my dog to eat feces. I understand some dogs exhibit this behavior and mine is a mill rescue, so unsure his past or what caused this behavior to develop. We are actively working to correct it at home, but I watched her pull out a baggie and stand there while he ate it. I was concerned enough that I left dinner to called from Paris.
I had previously called regarding this same coach. On an earlier occasion, I noticed my dog being crated excessively one day. I was told there was another dog he did not mesh well with, which I completely understand, as I was involved in dog rescue for years and know not every dog loves every other dog, just like humans. It was explained that my dog may have been crated more because he is easier to crate, whereas the other dog nipped when staff attempted to crate him. Once I brought this to the supervisor's attention I noticed the two dogs being rotated. I was disappointed as it resulted in my dog missing enrichment prior to me logging on and checking on him. I have offered to pick him up if this would be the case with this dog again, as he rarely needs to be there, but was assured they would work on a better rotation, which did happen that day. We didn't want to see our dog miss out or the other dog.
When speaking with staff at the location, I was given the impression that this employee had previously been an issue, though they believed matters had been addressed.
For context, my dog is a French Bulldog with high puppy-like energy, even though he is approaching three years old. He can take a moment to settle when excited, and I do not pretend he is perfect. My husband and I both work from home, and he attends daycare for enrichment and exercise, not out of necessity. He is always excited to go to Dogtopia.
I run multiple businesses myself and understand how challenging it can be to identify and retain employees who are truly invested versus those simply there for a paycheck. It is unfortunate that this one staff member’s behavior overshadows the many others we appreciate.
I value the opportunity to share this feedback and hope it is received in the constructive spirit in which it is intended.
Super friendly, professional team- My dog loves all the human leaders!
So grateful for Dogtopia. We got their information at the levy park when they are running their special in February and we bring our Maltipoo Bodhi and he loves it . Highly recommend !!
Dogtopia daycare once or twice a week helps socialize our very active puppy. He loves his play days, and he loves the staff. On drop off days he gets so excited and greets the staff like long lost friends. Spa services are great too.
They took very good care of my 2 Sharpeis, very clean spot and all the staff had a big smile in your face to welcome you and your pet 😀 Thank you for all you do for the firulais😁
My dog has been sick since he went to dogtopia for 2 days. He enjoyed the time there. But he had diarrhea, blood in his stool etc and we had a pretty rough week
Everyone is very nice. My dog is smalll, and they take special care of him. Also, the facility is kept nice and clean.
Staff is so nice and Jackson loved it there.
Super friendly team
Convenient for drop off and pick up.