based on 154 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You mak my dog happy.
Rodger, thank you for the positive review! We love making Tito happy at Dogtopia!
Everyone is very helpful.
I like being able to watch the webcam.
Great experience setting upmaccounts and scheduling first visit. Dogs were very tired when they returned which means they had a great time.
The policy that is in place currently is that dog owners need to provide 2 emergency contact people that will be in town when the dog owner is gone.
We recently relocated to a new place ( across the country) and we don’t have 2 people to list that will be in town when we board at Dogtopia.
Recommend that there be additional services to dog owners like me, as we can’t board and travel with this policy in place. We LOVE utilizing doggie day care and grooming services, but have had to find alternate boarding places to board our dog when we travel. The current policy in place is not user friendly for people who have recently relocated to a new area.
Thank you!!
Caring, knowledgeable and compassionate.
I like how caring everyone is. They obviously love their jobs and the dogs in their care. Our dog loves going to Dogtopia.
Great staff and wonderful with the dogs
very professional friendly staff.
Everyone was amazing, very friendly, caring and honest staff. Loving to all dogs and always attentive to every dog. Daisy was very happy and felt loved from everyone there.
My grandson was in the hospital and still is and you OK I had to rush there to see him from Florida. I made a call right at closing time and they were able to get my baby Zoe in the next morning and early so I would be able to get to the hospital with my grandson, this was a huge relief and my Zoe was able to play with other babies and have a great play experience. I had never used Dogtopia before but I will always use them if they’re near my location thanks Dogtopia for all that you did for my baby Zoe and Me you guys are awesome.
the people who work there
Excellent services by the retire staff of Dogtopia. Everyone is caring and our pup is well taken care of. Sasha loves going there. The daycare is also very clean and well maintained. Highly recommended!
Too many dogs in one room. Seemed very hectic - lots of barking.
Expensive!
Air filter - pet comes home smelly
The caring coaches and the personal attention to our puppies. Our dogs just love to go to Dogtopia.
My dog loves you guys. I love the cameras, the team, and how nice everyone is.
My dogs are happy and exhausted when I bring them home! I appreciate that we can check in on them through the cameras, and have them groomed before we pick them up. When we pull up to the building, my dogs know where we are and get so excited. I also appreciate that we can leave a blanket and their toys with them for their stay, so they have a piece of home with them while they're boarded.
We liked the cleanliness of the facility, and the staff were very friendly and helpful. Thanks
That they know us by name. Organized.
I am so thrilled to have found a place like Dogtopia in GV. I know my dog is in good hands, surrounded by tons of friendly staff members who know her well. I also really appreciate that all the dogs have to undergo behavioral evaluations by people who truly understand dog behavior. We are so grateful for all of you!
I love that I can watch from work how my fur baby is doing with the help of the cameras as well as the very friendly staff who have nothing but best intentions for my dog.
The security of the dogs. Maybe check for any aggressive history.
I love the personalized feel of Dogtopia Navy Yard. The staff there show Atticus so much love. Atticus has been going to Daycare there since he was a puppy, and has always been treated like a rockstar.
The location is clean and well maintained; and I love that I can check in on Atticus using the video component in the app.
Excellent staff. Very clean. Very caring towards the dogs.
Staff is extremely friendly.
The centre is well equipped with even outdoor play.
Dogtopia goes above and beyond - the staff treats Oreo like one of their own dogs. From bathes to daycare to boarding - the highest customer service is provided. Once we turn onto the block, Oreo’s tail starts wagging and she darts right to the door which is all the reassurance I need about how they treat her!
Kai is always so happy to go! I know he is getting the mental stimulation and socialization he wouldn’t get at home. I always feel good while he is there! He comes home happy and sleeps well after being at Dogtopia!
Daily cost is higher than I expected.
While watching the cameras, the caretaker was on the phone and not walking around interacting with the dogs.
Friendly staff - ability to check in on my puppy
Kind staff, theme days, feedback to parents ie report cards, pictures etc
It is a great place where my senior dog gets some social time and energy out with other dogs and people. She gets so excited to go to Dogtopia in the morning! The staff are caring and watch out for her as she is a little one (who thinks she is a big dog!)