based on 7898 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have not yet received downloads I purchased nor response to earlier inquiry that I had not received.
poor quality photo
The photographers were very kind and professional. They did a good job with the pictures.
Send confirmation of delivery clearly.
Happy with the pictures.
The packages are either too big or not enough and very expensive. When trying to customize to get additional poses there aren’t any small packages for that. I would like to see a little more variety for the different packages.
The photo quality was awful. It was not at all as sharp as shown in the digital image you sent.
The pictures were incredible of our daughter getting her Master's and your service was so fast! Great job and great service. Many thanks.
It was great it's been like family
Pictures are blurry
Continuing to send me emails regarding feedback requests is wasting my valuable work time. I ordered pictures and paid for them. That should have been the last correspondence from your organization. I feel that i need to start billing you for my time to respond to your unsolicited emails.
GREAT QUALITY AND RECEIVED THE ORDER IN A TIMELY MANNER
The photos are great. The service was timely & our family is pleased with the outcome.
I've been waiting weeks for the pictures I ordered to arrive!
The posed photo with the diploma holder is VERY blurry.
The candid photo when receiving her diploma holder is unflattering/taken at the wrong moment.
The whole photo process was so quick that there wasn't any time for direction or fixing things. There was only one picture I felt was decent so I bought that for my family but the rest weren't great. The prices for prints are also wildly marked up. Like I know you have to make a profit but sheesh.
Picture quality wasn't that great
Photos were great. Looked like it went smoothly. Good communication
Super expensive!
Beautiful photos, truly, but overpriced for the digital copy. Would happily pay $20. $30 would be high but it’s a special occasion. $50 just seemed ridiculous. Thanks.
I ordered 2 5X7 portraits, wallet size, and 2 magnets. I never received the magnets.
Fantastic quality.
Great pictures and good choices for the price.
I paid for a retouch and everything is too shiny (primarily face), I was hoping for a recolor on the diploma because the picture was white instead of maroon.
Great photos and was happy to purchase them. Better digital packages would be great that includes downloads. Way overpriced for photos, but it is what it is.
I paid to remove the stray hair that was put in front of my face ive emailed twice and called twice. No responses. These are expensive pictures and I would like this situation to be fixed ASAP please.
I appreciated the willingness of The Grad Team to correct a flaw in a photo I purchased. Their Customer Service was very pleasant, and their response was timely.
I was able to navigate to my student’s photo within her graduating class of 400+ however I could not locate an option to add to Cart to make a purchase. I tried to access o phone and laptop. Both unsuccessful. One attempt was on a day where there was an option to get 15% off. I attempted to access. Again both unsuccessful. I forfeited the discount offering.
Thank you for requesting the feedback. Perhaps a few opportunities to enhance the purchaser’s experience
Very prompt. No mistakes. A wide variety of photos to choose from. Very reasonable prices.
My only complaint.....
If hoods, cords, etc. are visibly messed up and you notice, please tell the graduate to quickly fix it.
Loved the wood plak, beautifully done!