The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7895 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 12, 2025 — Rated 6 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality was not what I expected. I thought I was getting a real plaque with engraved plate and not a picture of it mounted in a picture frame.

Report a concern   December 12, 2025 — Rated 3 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Blurry.

Report a concern   December 12, 2025 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Highly cooperative and friendly people and delivery photos on time

Report a concern   December 12, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Ease of shopping and selection and shipping confirmation.

Report a concern   December 12, 2025 — Rated 0 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture were not good, and half of the picture I took with my friends did not show. I am very disappointed

Report a concern   December 11, 2025 — Rated 4 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

There’s probably only one good picture that I really wanted, and I felt like the prices that you had were a little bit inflated even with the discount that is very rarely offered. I still thought that what I was getting I was overpaying for if the prices had been slightly less, probably would’ve bought more stuff which in the long run probably would not equal More income and more profit for you if you think about it, the pictures have already been taken, and if I’m ordering electronic pictures and there’s not much that you need to get that you need to do in terms of overhead so I didn’t end up buying one picture. I still feel that I overpaid for it, but I’m happy and I’m happy to be graduated so that’s really all I got

Report a concern   December 11, 2025 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

Great bunch

Report a concern   December 11, 2025 — Rated 3 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The engraving can’t really tell what it says

Report a concern   December 11, 2025 — Rated 10 out of 10 by S.K. The Grad Team
What do you like about our products and services?

Photos look fantastic! Images are sharp, colors are bright, and everything looks clear.

Report a concern   December 11, 2025 — Rated 7 out of 10 by A.I. The Grad Team
What could we do to improve?

The pictures were great quality. The prices were preposterously high.

Report a concern   December 11, 2025 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital prints were price gouging. Absurd really.

Report a concern   December 11, 2025 — Rated 6 out of 10 by V.B.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was blur and no perfection in work

Report a concern   December 11, 2025 — Rated 10 out of 10 by B.J. The Grad Team
What do you like about our products and services?

Great job taking the perfect picture!

Report a concern   December 11, 2025 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

I was able to find the photo I liked, order it easily, and receive it faster than the estimated time of delivery.

Report a concern   December 11, 2025 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Having this moment captured is invaluable

Report a concern   December 10, 2025 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Ease of ordering, information, professionalism, and pricing.

Report a concern   December 8, 2025 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

I was very impressed with the entire experience. Everyone one of the Purdue Global representatives made us feel welcome and special (as did everyone in West Lafayette).
At one point, while waiting to take the stage, I had two people working on my regalia to make sure I looked my best. It all really felt special, which it was.

And when I received the email about the photographs, I discovered that you had hired ninja photographers to capture candid photos of us. There was even a pic of me in front of the World's Largest Drum (may favorite photo), while a was posing for a cell-phone pic. .

Report a concern   December 7, 2025 — Rated 10 out of 10 by V.D. The Grad Team
What do you like about our products and services?

Up to date clinical recommendations

Report a concern   December 6, 2025 — Rated 6 out of 10 by M.R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Pics not taken w correct lighting or when you were even looking. Walking across stage, 2 people in shot, couldn't locate my photos. Do better. That's a huge event in someone's life and you're missing the mark.

Report a concern   December 5, 2025 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

Very well run program and easy to order! You got a good picture of our girl. I was watching how the grad lined up and you had helpers to get them all set up for a good shot.

Report a concern   December 5, 2025 — Rated 4 out of 10 by M.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were so-so.

Report a concern   December 5, 2025 — Rated 0 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of photos offered by Grad Team from my cohort's graduation ceremony was poor. My friends and family produced much better quality individual and group photos at different ranges with their phones than your photographer with professional-grade tools. I will not be ordering any photos from Grad Team for this event, and I will advise others to be cautious about engaging Grad Team for the same reasons. Price discounts will not fix the photos. Train and vet your photographers, and review their work.

Report a concern   December 5, 2025 — Rated 9 out of 10 by L.W. The Grad Team
What do you like about our products and services?

There were a number of finish options available, matte versus glossy and whether you wanna do institution name at the bottom and how you wanted that name

Report a concern   December 5, 2025 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

Pictures turned out amazing.

Report a concern   December 5, 2025 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a video package and have never received it. I told my kids I didn’t have to worry about taking a video because I ordered that package. When I asked information about it, I was told go dig out all my information that I had submitted about it. All of this seems quite disorganized to me.

Report a concern   December 5, 2025 — Rated 8 out of 10 by N.A.W. The Grad Team
What could we do to improve?

Nothing much, truly. With the number of people, sometimes technical issues don't allow the best shots.

Report a concern   December 5, 2025 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Coming to the school and doing the photos was great, the pictures came out so well!

Report a concern   December 5, 2025 — Rated 9 out of 10 by R.T. The Grad Team
What do you like about our products and services?

The picture quality was very good and clear, the lighting of the picture was good, everything came out very well.

Report a concern   December 5, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

Everything was well organized and great pictures were captured.

Report a concern   December 5, 2025 — Rated 7 out of 10 by M.G.F. The Grad Team
What could we do to improve?

It was tricky to record for my family because the name didn’t match the video on the big screen. So it was frustrating and it was super rushed


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