The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8531 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

The quality and speedy service.

Report a concern   April 14, 2023 — Rated 10 out of 10 by F.M. The Grad Team
What do you like about our products and services?

Works great!

Report a concern   April 14, 2023 — Rated 8 out of 10 by B.H. The Grad Team
What could we do to improve?

Quality of pics

Report a concern   April 14, 2023 — Rated 10 out of 10 by L.M. The Grad Team
What do you like about our products and services?

The pictures turned out great! The service was also great and fast.

Report a concern   April 14, 2023 — Rated 10 out of 10 by G.F. The Grad Team
What do you like about our products and services?

You very efficient!

Report a concern   April 14, 2023 — Rated 0 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my purchase to download I paid $30 to you all for nothing.

Report a concern   April 13, 2023 — Rated 4 out of 10 by H.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   April 13, 2023 — Rated 0 out of 10 by Y.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I have to submit my pictures for graduation for tomorrow and I still haven’t received them

Report a concern   April 13, 2023 — Rated 10 out of 10 by W.T. The Grad Team
What do you like about our products and services?

Good photos, easy to use

Report a concern   April 13, 2023 — Rated 0 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were terrible, the handshake one wasn't anywhere near where the handshake happened, and the cost is insane. The preview pictures were tiny and I ended up ordering anyway but the quality of the actual pictures were horrible. I almost wished I had paid for retouching but there's no way those pictures could've been made better.

Report a concern   April 13, 2023 — Rated 10 out of 10 by F.S.H. The Grad Team
What do you like about our products and services?

Excellent service

Report a concern   April 13, 2023 — Rated 2 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I am not happy with the finish on the photos. They look very unnatural and plastic in appearance.

Report a concern   April 13, 2023 — Rated 7 out of 10 by D.C. The Grad Team
What could we do to improve?

Having all sizes of graduation gowns available for pictures. My son had to borrow a gown from the bookstore. The gown was a little small and it showed in some of his pictures. Also the picture taking process was a little disorganized. Better instructions would be appreciated.

Report a concern   April 13, 2023 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The images taken we're not flattering. My eyes were closed in the photo capture of me walking off the stage.

Report a concern   April 13, 2023 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

Everything

Report a concern   April 13, 2023 — Rated 0 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I don't get the pricing, honestly.

Report a concern   April 12, 2023 — Rated 7 out of 10 by W.F. The Grad Team
What could we do to improve?

The personalization process on pictures could be more streamlined. Without a preview I ended up with words on the picture that I didn't want.

Report a concern   April 11, 2023 — Rated 7 out of 10 by M.D. The Grad Team
What could we do to improve?

Please submit correct imagery to student. Also, due to the watermark the pictures look different from when they are printed- specifically for images with multiple students. However, they provide a speedy response when items need to be corrected.

Report a concern   April 10, 2023 — Rated 9 out of 10 by T.T.M. The Grad Team
What do you like about our products and services?

The ability to get the close up pictures I wasn’t able to take.

Report a concern   April 10, 2023 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

Great variety of poses and backgrounds

Report a concern   April 10, 2023 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

The moments captured both candid and posed were priceless.
The turnaround time for my order was very prompt.

Report a concern   April 9, 2023 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to do

Report a concern   April 9, 2023 — Rated 10 out of 10 by E.W. The Grad Team
What do you like about our products and services?

I had a nice selection of proofs to choose from. The only thing I’d recommend is to make the website a bit more user friendly. It was confusing to navigate.

Report a concern   April 8, 2023 — Rated 1 out of 10 by C.K. The Grad Team
How did we disappoint you and what can we do to make things right?

None of my pictures looked good. I had my eyes closed in one, and was barely smiling in the other. The people who took my portrait gave no direction so I didn't know what to do during my photograph.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Y.B.D.S. The Grad Team
What do you like about our products and services?

The team was very professional, organized, and very helpful. Honestly, I did not expect everything to go smoothly as it went. I will definitely recommend the school from day one until graduation. Two years of school and the graduation two-day event went great.
I'm glad I chose that school.

Report a concern   April 8, 2023 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

There was a variety of photos taken, great quality, and great prices.

Report a concern   April 8, 2023 — Rated 0 out of 10 by A.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

photo was very
poor quality.. seemed
like I could have order the picture from CVS and quality would have been about the same. unhappy purchsse

Report a concern   April 7, 2023 — Rated 10 out of 10 by L.N. The Grad Team
What do you like about our products and services?

Great product

Report a concern   April 7, 2023 — Rated 0 out of 10 by K.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The glare of my photographs is beyond repairable. The entire package was ruined by the glare. Your best editing could not fix it. I regret purchasing.

Report a concern   April 7, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

The photos were very professional and personal.


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