The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2023 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

A lot of great options were given at a reasonable price. I even contacted them about questions and they replied quickly. Definitely would order my graduation pics from them!!

Report a concern   December 21, 2023 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

Professionalism. friendly and efficient

Report a concern   December 21, 2023 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

Nothing!

Report a concern   December 21, 2023 — Rated 0 out of 10 by N.K. The Grad Team
How did we disappoint you and what can we do to make things right?

This photography service is garbage, and I would not recommend it to anyone even if it is a free service at the school. I paid an astronomical amount for printed copies, and a digital copy, as well as money for touching up my photos. Nothing was touched up. My shirt was made into a different color and when I complained they tried to rectify the digital photos by putting clip art onto my shirt and not even making it look professional. People with 5 minutes of photoshop experience can do better than their editing team. They can't refund digital products either so they screw you out of your money for digital pictures you won't even use. 0/10, would not recommend to ANYONE. Let alone professional photos for law students.

Report a concern   December 21, 2023 — Rated 0 out of 10 by J.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My graduation photos are horrible. My eyes and mouth are shut, and the only pictures that look half decent are the ones with people in the background or standing next to me. My photos leave much to be desired, for the photographs to be taken with a digital camera. Why not take 4 to 5 consecutive shots of each graduate? You are using a camera with an SD card and not film, so the number of pictures taken should be irrelevant. My pre-graduation pictures were not the best, and I felt they were rushed. You are asking a premium price for the pictures but are neither providing a premium service nor results.

Report a concern   December 21, 2023 — Rated 3 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

outrageously expensive for a downloaded image

Report a concern   December 21, 2023 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture quality does not match price point. Be more reasonable if the digital downloads are gonna come out pixelated.

Report a concern   December 20, 2023 — Rated 5 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The package I chose was for three poses. One of the poses was the free headshot I took on Friday night. It’s not free if you have to pay for it! WGU is a top-notch organization. To use this bait and switch for photos it’s just beneath you.

Report a concern   December 18, 2023 — Rated 7 out of 10 by J.P. The Grad Team
What could we do to improve?

I made an order and had the option of choosing what to put on the lines of a plaque. It would be nice if there was some way for the website to show what it would look like so I know how the words were arranged and see if it looks good before having to order it and see the product days later to see that it could’ve been done better.

Report a concern   December 17, 2023 — Rated 10 out of 10 by M.D.L. The Grad Team
What do you like about our products and services?

Subjects look good, nice photo composition, many purchase options, quick shipping

Report a concern   December 16, 2023 — Rated 9 out of 10 by T.R. The Grad Team
What do you like about our products and services?

Easy to use website, quality product. Looks great !

Report a concern   December 15, 2023 — Rated 7 out of 10 by N.H. The Grad Team
What could we do to improve?

Packaging needs improvement. I had to request replacements because it was raining and there was nothing to protect the pictures. They should be shipped in a plastic sleeve within the cardboard envelope. Overall, the picture quality was great and the customer service was fast and efficient. Thank you!

Report a concern   December 15, 2023 — Rated 7 out of 10 by F.L. The Grad Team
What could we do to improve?

Please stop sending so many emails! I understand that you are trying to market these images, but I should not need to have to unsubscribe or create a filter to automatically delete all these emails.

Report a concern   December 15, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Great service and fast delivery!

Report a concern   December 15, 2023 — Rated 4 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

It's not that you did anything wrong. I paid extra for the pearlized finish and I am not happy with the way it looks. It's got an oily looking finish. I should have selected matte.

Report a concern   December 15, 2023 — Rated 0 out of 10 by A.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Too small for the money!👎🏾

Report a concern   December 15, 2023 — Rated 8 out of 10 by S.F. The Grad Team
What could we do to improve?

Pricing

Report a concern   December 15, 2023 — Rated 0 out of 10 by B.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Printed photos I received have scanner / printer lines in it. Most obvious on the highly contrasted areas, like my black blazer

Report a concern   December 15, 2023 — Rated 0 out of 10 by F.M. The Grad Team
How did we disappoint you and what can we do to make things right?

In what world should I EVER be paying for my own photos???? What am I paying all this tuition for????? Such a scam.

Report a concern   December 15, 2023 — Rated 9 out of 10 by A.T. The Grad Team
What do you like about our products and services?

You took nice pictures- good assortment of packages were available.

Report a concern   December 14, 2023 — Rated 7 out of 10 by C.G. The Grad Team
What could we do to improve?

The price

Report a concern   December 14, 2023 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Good pictures

Report a concern   December 14, 2023 — Rated 1 out of 10 by S.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Overpriced photos

Report a concern   December 14, 2023 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

I thought that you Christmas deal was worth affordable. I was happy that I could get some nice graduation pictures for our daughter. The delivery was timely as well.

Thank you!

Report a concern   December 14, 2023 — Rated 10 out of 10 by W.M.C. The Grad Team
What do you like about our products and services?

The picture turned out really nice.

Report a concern   December 14, 2023 — Rated 0 out of 10 by M.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Should have supposed a frame too!

Report a concern   December 14, 2023 — Rated 1 out of 10 by J.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not get any photos worth buying except one. The shot they got of me crossing the stage was behind another woman.

Report a concern   December 14, 2023 — Rated 10 out of 10 by J.O. The Grad Team
What do you like about our products and services?

The final product was wonderful. The pictures of my daughter were great. I was incredibly pleased. Thank you.

Report a concern   December 14, 2023 — Rated 10 out of 10 by L.T.G. The Grad Team
What do you like about our products and services?

Everything!! Very good quality work not really overpriced and excellent service.

Report a concern   December 14, 2023 — Rated 10 out of 10 by S.R.B. The Grad Team
What do you like about our products and services?

Variety


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