The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 23, 2023 — Rated 7 out of 10 by V.K. The Grad Team
What could we do to improve?

I do appreciate the ongoing reminders as I continued to put it off so I was glad to have the opportunity to order the pictures at a later time.

It was also nice to be able to order pictures as individuals and smaller packages without alot of unwanted sizes.

I did get the wrong tassel frame that I waited several weeks for.

Report a concern   November 22, 2023 — Rated 10 out of 10 by F.J. The Grad Team
What do you like about our products and services?

Great pictures and communication!

Report a concern   November 20, 2023 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

The products had a great range and the captured moments were perfect

Report a concern   November 19, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

I like the easy order and loved the pictures I received.

Report a concern   November 19, 2023 — Rated 9 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Everything came really fast and was pretty decent quality.

Report a concern   November 18, 2023 — Rated 10 out of 10 by T.U.K. The Grad Team
What do you like about our products and services?

Photos came out great with hardly any direction.

Report a concern   November 18, 2023 — Rated 8 out of 10 by L.R. The Grad Team
What could we do to improve?

A bit more time to be posed for pictures before going on stage. It’s a bit rush and photographers are snapping and moving on.

Report a concern   November 17, 2023 — Rated 10 out of 10 by P.E. The Grad Team
What do you like about our products and services?

Nice clear pictures

Report a concern   November 17, 2023 — Rated 4 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture where way to rushed at the "official portrait" station and truly my official photo is not great and along with several others.

I did buy them so I had them anyway. The photos taken getting the diploma right Infront of the stage was not in my option to buy and was highly disappointing that I didn't have that photo besides a view from a camera vary far away in the auditorium off to the side.

Report a concern   November 17, 2023 — Rated 2 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive

Report a concern   November 17, 2023 — Rated 10 out of 10 by G.G. The Grad Team
What do you like about our products and services?

Delivered products on time.

Report a concern   November 17, 2023 — Rated 8 out of 10 by R.M. The Grad Team
What could we do to improve?

Better prices and more of a selection

Report a concern   November 17, 2023 — Rated 4 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos are only ok. Just a bit dissappointed as only opportunity to have a memory of our sone getting his diploma. The school and photographer should have staged better picture opportunity especially with the asking price of the photos.

Report a concern   November 17, 2023 — Rated 10 out of 10 by N.H. The Grad Team
What do you like about our products and services?

Easy process

Report a concern   November 17, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

They did a great job and I loved the pictures and there was a great variety. I do wish they weren’t so expensive to purchase but I understand that’s how it goes.

Report a concern   November 17, 2023 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

I love my portraits. The portraits were delivered promptly.

Report a concern   November 17, 2023 — Rated 8 out of 10 by J.R. The Grad Team
What could we do to improve?

Pre graduation candid photos may be a good idea. While everyone is arriving and figuring out life, snapping a few of those photos would be cool.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

Very nice pictures!

Report a concern   November 16, 2023 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Lots of great photos to choose from!

Report a concern   November 16, 2023 — Rated 10 out of 10 by V.T. The Grad Team
What do you like about our products and services?

The was coordinated, professional, and I had some great shots to pick from.

Report a concern   November 16, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Fast service and good product. These photos are priceless to a grandmother. I may order some more as xmas gifts.

Report a concern   November 16, 2023 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

N/A

Report a concern   November 16, 2023 — Rated 8 out of 10 by F.B. The Grad Team
What could we do to improve?

Could have had a better back ground for the pictures

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Change the background

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.D. The Grad Team
What do you like about our products and services?

Awesome service!

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

The team really made sure it was a beautiful and memorable experience for the grads and their loved ones. The photographers made sure to capture EVERYONE several times and I saw a photographer have a girl redo her shots in the sitting crowd because he must have saw they didn’t turn out right the first time. They really care!

Report a concern   November 16, 2023 — Rated 1 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Both of the 5x7’s ordered had incomplete printing with white paper showing through- one long area along the edge that’s visible when framed and the other closer to the center of the photo.
The proportions of the subject’s face to amount of background give an unnatural appearance. Perhaps they are best for composites but make the photo unbalanced for purchased portraits.

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.O. The Grad Team
What do you like about our products and services?

You captured a great picture of my daughter! Thank you

Report a concern   November 16, 2023 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

The photography was fantastic!

Report a concern   November 16, 2023 — Rated 8 out of 10 by P.C. The Grad Team
What could we do to improve?

Instant access. That was fast


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