The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7875 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2022 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

The staff
Report a concern   November 11, 2022 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

I really enjoyed the photos that the photographers took. I was worried that I wouldn't have graduation photos, but it really felt like I had my own professional there that day. Thank you!!
Report a concern   November 11, 2022 — Rated 8 out of 10 by C.S. The Grad Team
What could we do to improve?

The packages are very expensive and your prices for single prints are very expensive.
You should allow more than one style print for the packages.

Report a concern   November 11, 2022 — Rated 10 out of 10 by G.G. The Grad Team
What do you like about our products and services?

The friendliness of the staff along with the warm greetings.

Report a concern   November 10, 2022 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

This stuff is WAAAAAAAAAAAY too expensive.
Report a concern   November 7, 2022 — Rated 9 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Friendly service, quality photos.
Report a concern   November 7, 2022 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Good quality
Report a concern   November 6, 2022 — Rated 5 out of 10 by N.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are high and I had issues receiving the digital download

Report a concern   November 4, 2022 — Rated 0 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I was disappointed in my photos. I emailed your company, and received an automated reply from Dave Proctor that said he was unavailable and would reply in two days. I never received an email.

Report a concern   November 4, 2022 — Rated 9 out of 10 by V.B. The Grad Team
What do you like about our products and services?

Arrived quickly. Good quality.

Report a concern   November 4, 2022 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Quick and hi quality

Report a concern   November 4, 2022 — Rated 8 out of 10 by D.S. The Grad Team
What could we do to improve?

Some of the photographers took their time to get you set up to look nice for your pictures. Others? just rushed you through and the pictures did not come out as nice as they could have. Improve by taking time when it is possible.

Report a concern   November 4, 2022 — Rated 0 out of 10 by R.D. The Grad Team
How did we disappoint you and what can we do to make things right?

There was supposed to be free pictures from an event prior to graduation. When I opened the email and clicked through they were not free. I wouldn't have used this company if I was given a choice, lifetouch was cheaper for my sons graduation photos and the picture quality was better.
Report a concern   November 4, 2022 — Rated 5 out of 10 by K.M. The Grad Team
How did we disappoint you and what can we do to make things right?

There is no picture of my son actually receiving his diploma- that moment was what I wanted captured- lots of background pictures just not one with dean etc which is the only moment that can’t be recreated, I would like to know what happened, hopefully you have it and it just didn’t appear in my choices, please let me know if you find it thanks

Report a concern   November 3, 2022 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

excellent people

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