The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8406 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 6, 2026 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

a little expensive for some people

Report a concern   February 6, 2026 — Rated 5 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was bend when it arrived.

Report a concern   February 5, 2026 — Rated 7 out of 10 by K.K.L. The Grad Team
What could we do to improve?

My daughter’s eye closed in picture. She knew this when picture was taken but photographer wouldn’t retake. Instead I pays an additional 25 to edit picture. I purchased a second picture taken outside and a shadow is across the face in picture. This was not evident in proof.

Report a concern   February 5, 2026 — Rated 0 out of 10 by D.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't receive my pictures

Report a concern   February 5, 2026 — Rated 1 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't like the photos; I paid extra to have the shine removed and they turned out worse. I bought a keychain and the photo fell off in less than a day.

Report a concern   February 5, 2026 — Rated 9 out of 10 by B.G. The Grad Team
What do you like about our products and services?

Pictures were awesome

Report a concern   February 5, 2026 — Rated 10 out of 10 by S.K. The Grad Team
What do you like about our products and services?

Exactly what we ordered and pretty fast delivery

Report a concern   February 5, 2026 — Rated 10 out of 10 by D.V. The Grad Team
What do you like about our products and services?

Very quick delivery. The pictures were just what I wanted. I had a hard time deciding what to buy! I would have loved to have gotten every single one as my daughter is the first person in my family(including siblings(& their kids) my parents, grand parents, and on back in the family tree to graduate college!

Report a concern   February 5, 2026 — Rated 10 out of 10 by S.Z. The Grad Team
What do you like about our products and services?

Captured some closer up photos of our grad during the ceremony. Very easy to order.

Report a concern   February 5, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great photos and easy ordering.

Report a concern   February 5, 2026 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

The pictures turned out great!

Report a concern   February 5, 2026 — Rated 10 out of 10 by J.K. The Grad Team
What do you like about our products and services?

Pictures turned out nice!

Report a concern   February 5, 2026 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Very nice photographers - great photos

Report a concern   February 5, 2026 — Rated 10 out of 10 by R.T. The Grad Team
What do you like about our products and services?

The coordination of the whole team.

Report a concern   February 5, 2026 — Rated 10 out of 10 by W.J. The Grad Team
What do you like about our products and services?

Excellent job

Report a concern   February 5, 2026 — Rated 10 out of 10 by J.L. The Grad Team
What do you like about our products and services?

The photos are great quality and captured shots I could not.

Report a concern   February 5, 2026 — Rated 10 out of 10 by Q.B. The Grad Team
What do you like about our products and services?

Easy to access
Kept my photos
Good pictures
Order came on time
Everything was good

Report a concern   February 4, 2026 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

fast and good quality

Report a concern   February 4, 2026 — Rated 10 out of 10 by B.T. The Grad Team
What do you like about our products and services?

Great pictures and timely delivery.

Thanks!

Report a concern   February 4, 2026 — Rated 10 out of 10 by H.M. The Grad Team
What do you like about our products and services?

We liked the different pictures and backgrounds. It was easy to buy and download the pics we chose. I have another child who graduated 3 years ago and we had less options. So we appreciate the product you provided.

Report a concern   February 2, 2026 — Rated 4 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive and my son was not even centered in the picture
A set of magnets where my son is centered
Thank you!

Report a concern   February 2, 2026 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

The ordering process was user friendly. The photos were professional and arrived quickly.

Report a concern   February 1, 2026 — Rated 0 out of 10 by P.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We ordered 2 5x7 pictures with wooden stands. The stand is made so cheaply that it doesn’t support the weight of the photo and flops backwards. No matter how we’ve tried to adjust the photo’s positioning - even bending the photo - to redistribute the weight it won’t stand up.

Report a concern   January 31, 2026 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

First, all photos of my son were of him and the president of the school. I would have preferred photos of just my son. I was not given a choice.
Secondly, my son was wearing blue clothing, the president was wearing black and they were against a blue background. The photos are too dark.
I was very disappointed in the photos but did want a photo of my son graduating, so I suppose they are better than nothing. I really must say, however, these photos are the poorest quality photos that I've ever purchased. Very amateur.
Thirdly, given the quality of the photos, they are very much overpriced.

Name removed

Report a concern   January 31, 2026 — Rated 10 out of 10 by R.P. The Grad Team
What do you like about our products and services?

The photos were captured very professionally. Love the different shots that I had no idea were being captured.

Highly recommend to others for your special day!

Report a concern   January 31, 2026 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

I’m pleased, it’s a beautiful portrait

Report a concern   January 31, 2026 — Rated 8 out of 10 by M.B. The Grad Team
What could we do to improve?

Prices are a bit much. But quality is good!

Report a concern   January 31, 2026 — Rated 7 out of 10 by S.H. The Grad Team
What could we do to improve?

Ensure the stole is on properly (the string is not showing).

Report a concern   January 31, 2026 — Rated 10 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Variety of shots. Plenty to choose from. Super cute moments captured

Report a concern   January 31, 2026 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

My photos arrived quickly and undamaged.


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