The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2023 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Great quality. Easy process, quick delivery of photos.

Report a concern   November 9, 2023 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Very nice pictures !

Report a concern   November 9, 2023 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Great pictures. Great angles. Love the pictures outside as the grass were coming in.

Report a concern   November 9, 2023 — Rated 0 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was taken from an angle and I looked as though my posture was not appropriate.

Report a concern   November 7, 2023 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Quality of work, spontaneous photos, speed of delivery.

It's great! Thank you.

Report a concern   November 7, 2023 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Good quality & efficient

Report a concern   November 7, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

N/a

Report a concern   November 7, 2023 — Rated 10 out of 10 by K.V. The Grad Team
What do you like about our products and services?

I enjoyed the activities they had prearranged for the graduation. This was a great experience for my family and myself. The celebration was a blast. I would recommend all graduates to attend.

Report a concern   November 6, 2023 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

Friendly, took care of the grads!!

Report a concern   November 6, 2023 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Pictures were very good quality

Report a concern   November 6, 2023 — Rated 0 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 photos and one of them was printed with unusably low color quality. I emailed asking for a replacement and nobody ever got back to me.

Report a concern   November 6, 2023 — Rated 0 out of 10 by D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures was horrible and did not look anything like the proofs. So disappointed.

Report a concern   November 6, 2023 — Rated 10 out of 10 by A.W. The Grad Team
What do you like about our products and services?

Great photos! Also fast delivery time and they also send out emails so you can order again many months after actual graduation

Report a concern   November 6, 2023 — Rated 0 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

There was an order deadline of 10/15 so on 10/15 I ordered the couple pictures I could afford knowing I wanted more. Could have had all of them I wanted for just a bit more, or waiting a bit longer. Come to find out the deadline was idk fake made up imaginary and I could have waited an bought what I wanted at a good price.

Report a concern   November 5, 2023 — Rated 9 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Easy to order, prompt.delivery

Report a concern   November 3, 2023 — Rated 5 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Taking pictures that I had to search for at the alumni event. On graduation day the pictures were sparse. The photographer should take several fast pictures so they will get at least one. Sometimes it pays not to try to wait for the perfect photo just start clicking!

Report a concern   November 3, 2023 — Rated 5 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

No contact after first order was received damaged.

Report a concern   November 3, 2023 — Rated 2 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t receive my magnet that was ordered.

Report a concern   November 3, 2023 — Rated 7 out of 10 by R.A. The Grad Team
What could we do to improve?

At least in my case, some of the photos could have been better, prices could have been slightly lower, and more clarity about the options available to me ahead of time (graduation) would have helped plan better.

Report a concern   November 3, 2023 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive the plaque I ordered.

Report a concern   November 1, 2023 — Rated 0 out of 10 by A.T. The Grad Team
How did we disappoint you and what can we do to make things right?

8x10 & 5x7 prints arrived bent with a crease. Magnets took 8 weeks for delivery and were very poor quality! Very disappointed with my order! I’m shocked that a University would pick a photographer with poor quality shipping envelopes for prints and that offer a poor quality magnet.

Report a concern   October 31, 2023 — Rated 9 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Numerous options of sizes but no option that is just a bundle of 3-4 different pictures at one size. Each had to be ordered individually. That got annoying real fast.

Report a concern   October 31, 2023 — Rated 0 out of 10 by M.N. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven't received my order.

Report a concern   October 31, 2023 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Fast service and options for backgrounds

Report a concern   October 31, 2023 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

The product quality is good

Report a concern   October 30, 2023 — Rated 1 out of 10 by B.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I was unable to select a picture from my phone to upload for facial recognition. i asked 3 differetn staff amembers for assistance and they all said it was because of poor wifi in the building, but the issue was that I was unable to SELECT a pic to upload. I did not attempt to upload which could have been affected by wifi performance, but the app was simply not working, and the same is true for all of the android users seated near me.

As a result, I had to scan through hundreds of pages of pictures looking for mine.

Report a concern   October 29, 2023 — Rated 10 out of 10 by S.P. The Grad Team
What do you like about our products and services?

They look great! I appreciate the option to purchase a digital copy as well. Love them!

Report a concern   October 29, 2023 — Rated 9 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Easy ordering. Fast service. Quality products.

Report a concern   October 28, 2023 — Rated 0 out of 10 by E.G. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came in bent. For the money that was spent on these pictures I would have thought like all other pictures I received via mail it would have come in a hard envelope and not a regular one. As well as the packaging prices were outrageous with little to chose from. I have ordered from other places and had way more to choose from. Meaning that more pictures in a package.

Report a concern   October 28, 2023 — Rated 0 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not received the jpeg of a retouched graduate photo that I ordered and paid for. They did not responded to my initial emails, so I called. They said my email address may be the reason, so I provided another email address. I’m still waiting for my jpeg, and graduation is fast approaching.


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