The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2023 — Rated 0 out of 10 by F.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were not retouched as requested and paid. This is very disappointing to have spent $275 for something and not be satisfied. The worst of all I emailed customer service about my order they didn’t reply back to my email

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

High quality and timely delivery

Report a concern   November 16, 2023 — Rated 10 out of 10 by N.F. The Grad Team
What do you like about our products and services?

Nice quality photos

Report a concern   November 16, 2023 — Rated 0 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures looked like they were taken in a hurry, in which they were and the quality is very poor for the price that is charged.
I would never recommend. I was never shown my pictures that were taken in the Armory until it was time to pay for them. My gown wasn’t properly fixed, my cap was crooked and there was no mirror to even look and fix myself prior to taking my pics.
None of the staff helped to fixed us seeing that we had no mirror to look at ourselves.
0/10.

Report a concern   November 16, 2023 — Rated 0 out of 10 by L.O. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not yet received the digital download for the photo I purchased. It has been over 2 weeks. My card has been charged and I have tried to contact your company through email.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.F.L. The Grad Team
What do you like about our products and services?

Everything was great, great coordination and professionalism in the services

Report a concern   November 16, 2023 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

They were easy to acces and affordable

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

It was so easy to order and my choice of pictures came so fast. I was amazed.

Report a concern   November 16, 2023 — Rated 3 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Over priced by a lot.

Report a concern   November 16, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

The photographer was great, super nice and friendly made it fun! Received the photos quickly, loved the background choices and the prices were great!

Report a concern   November 16, 2023 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Great quality, and good price,

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.Z. The Grad Team
What do you like about our products and services?

Beautiful pictures and service really good

Report a concern   November 16, 2023 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

My 8x10 came bent. The amount of cardboard used to keep the pictures flat is a joke. Very disappointed.

Report a concern   November 16, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Love how my pictures turned out

Report a concern   November 16, 2023 — Rated 8 out of 10 by A.V. The Grad Team
What could we do to improve?

Better camera angles are needed and if anything we need the graduate pose on stage with diploma before sitting down

Report a concern   November 16, 2023 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

It was great product with reasonable prices and quick shipping

Report a concern   November 16, 2023 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Very good service and the pictures look great

Report a concern   November 16, 2023 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Excellent photos and great prices! I was concerned I wouldn't be able to afford to get photos but the process were very affordable!

Report a concern   November 16, 2023 — Rated 10 out of 10 by P.V. The Grad Team
What do you like about our products and services?

Very accommodating, new how to direct me in stance and where to look, gave good suggestions and allowed me some time to prepare myself. Very fantastic photographer. I would hire him outside of grad photos.

Report a concern   November 16, 2023 — Rated 4 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was blurry and out of focus.

Report a concern   November 14, 2023 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Timeliness and professionalism

Report a concern   November 13, 2023 — Rated 8 out of 10 by R.A. The Grad Team
What could we do to improve?

I ordered for 2 items only one haa arrived until now

Report a concern   November 13, 2023 — Rated 5 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive all of my items. I'm still waiting on several photos that I ordered a months ago.

Report a concern   November 13, 2023 — Rated 0 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

photo price

Report a concern   November 11, 2023 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very costly.

Report a concern   November 10, 2023 — Rated 0 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

There was no flash on my pictures, so they came out very dark. We are in unable to see the university seal on my diploma case which is disappointing. I flew out to Indiana from California and was excited about having professional pictures to remember this life-changing event which I’ll never get back.

Report a concern   November 9, 2023 — Rated 1 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   November 9, 2023 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Great photos

Report a concern   November 9, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

I like the quality of pictures and plaques.

Report a concern   November 9, 2023 — Rated 0 out of 10 by T.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the picture I paid $20 is awful. It is blurry and very dark and doesn't look like a professional took it. This was one of the most important days of my life and all I have to show is a dark and blurry picture.


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