The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7898 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2023 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

The products we ordered was fast shipping and very good quality and reasonably priced.

Report a concern   July 7, 2023 — Rated 8 out of 10 by M.D. The Grad Team
What could we do to improve?

N/A
Report a concern   July 7, 2023 — Rated 0 out of 10 by B.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent an email stating my disappointment with the quality of the photo and never heard back from your team. Bad customer service.

Report a concern   July 7, 2023 — Rated 0 out of 10 by M.A. The Grad Team
How did we disappoint you and what can we do to make things right?

My items never arrived and I have no contact information.

Report a concern   July 7, 2023 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

The photographers were amazing and the photos were perfect.
Report a concern   July 7, 2023 — Rated 0 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received the file with my son's grad photos as of yet - but you are sending me a survey !!
Report a concern   July 6, 2023 — Rated 8 out of 10 by E.F. The Grad Team
What could we do to improve?

Better package options
Report a concern   July 6, 2023 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

Beautiful photos.

Report a concern   July 6, 2023 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive and not the best quality
Report a concern   July 6, 2023 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were awful
Report a concern   July 6, 2023 — Rated 1 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Your pricing is way way to high, crazy stupid expensive

Report a concern   July 6, 2023 — Rated 10 out of 10 by G.A. The Grad Team
What do you like about our products and services?

Your quickness in posting the pictures, and offering a special
Report a concern   July 6, 2023 — Rated 0 out of 10 by T.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

I still didn’t receive the mail. Could you let me know the status of it. Thank you
Report a concern   July 6, 2023 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

Professionalism
Report a concern   July 6, 2023 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Quality of the pictu re s

Report a concern   July 6, 2023 — Rated 0 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Both pictures of my daughter were taken while she was still moving.

Report a concern   July 6, 2023 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Good quality and professional photo.
Report a concern   July 6, 2023 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

The turn around time was quick. I liked all the options available as far as packages ((including the option to download a copy) and having more than one background to choose from as well as the photo with the dean of engineering
Report a concern   July 6, 2023 — Rated 0 out of 10 by B.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive for not great photos.

Report a concern   July 6, 2023 — Rated 5 out of 10 by J.J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos came in a reasonable amount of time, but I’m still waiting for the coffee mugs. An update communication would be very helpful, but there hasn’t been any.

Report a concern   July 6, 2023 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

Great pic

Report a concern   July 6, 2023 — Rated 10 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Just ordered one from the celebration

Report a concern   July 6, 2023 — Rated 10 out of 10 by A.D. The Grad Team
What do you like about our products and services?

They were great! I hope Grad Team will be taking pictures next year!

Report a concern   July 6, 2023 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Great pics reasonable price!
Report a concern   July 6, 2023 — Rated 0 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the 2 pictures I ordered was slightly out of focus for the print. Not sharp and clear
Report a concern   July 6, 2023 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

Great quality and fast turnarounds

Report a concern   July 6, 2023 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

love the background effects option and functionality of the website. would love additional pose options at the time of photo taking
Report a concern   July 6, 2023 — Rated 10 out of 10 by K.L.S. The Grad Team
What do you like about our products and services?

Great quality even without ordering touch ups

Report a concern   July 6, 2023 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

The ease of the ordering process and I got my prints quickly!!
Report a concern   July 6, 2023 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

I like the angles and quality of the pictures as well as the price.

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