The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2023 — Rated 10 out of 10 by T.T. The Grad Team
What do you like about our products and services?

Very good pictures

Report a concern   December 1, 2023 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

The pictures are clear and capture the moment with a professional touch. 10/10

Report a concern   December 1, 2023 — Rated 9 out of 10 by K.G. The Grad Team
What do you like about our products and services?

pix are of good quality.

Report a concern   December 1, 2023 — Rated 0 out of 10 by V.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were not packaged properly, so part of them were wet

Report a concern   December 1, 2023 — Rated 7 out of 10 by J.L.V. The Grad Team
What could we do to improve?

Offer more digital access for all photos.

Report a concern   November 30, 2023 — Rated 6 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

In all the pics especially the staged formal pics part of my son’s arm was cut off. Granted it was only part of his gown but I would expect from a professional photographer to look at the whole pic and be professional and not cut the arm off. As a whole the pics were ok but not as attention to detail as I would expect from the price and professional. Had they been better I may have purchased more.

Report a concern   November 30, 2023 — Rated 10 out of 10 by P.M. The Grad Team
What do you like about our products and services?

Very good quality

Report a concern   November 30, 2023 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Great output

Report a concern   November 30, 2023 — Rated 8 out of 10 by C.J. The Grad Team
What could we do to improve?

I chose a different background and it was sent out with the purdue global background

Report a concern   November 30, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

The service was great and the pictures were excellent.

Report a concern   November 25, 2023 — Rated 0 out of 10 by T.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Too crowded and unorganized

Report a concern   November 25, 2023 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

You have good photographers. I'm not a photogenic person, I don't like to pose for pictures. However; I am very impressed with my pictures.

Report a concern   November 25, 2023 — Rated 4 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The cardboard in the envelope did not protect the pictures from being bent. It was too flimsy.

The only thing to do to make it right is resend. Feel free to send me a return envelope for the old pictures.

Report a concern   November 25, 2023 — Rated 10 out of 10 by J.A.V. The Grad Team
What do you like about our products and services?

Flexibility and options of selection’s.

Report a concern   November 24, 2023 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

Don't do that silly thumbs up pose

Report a concern   November 24, 2023 — Rated 0 out of 10 by H.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were not great and expensive. Additionally, there were two gentleman working the floor taking pictures. One of them was frustrated because he couldn’t get peoples attention 6 plus rows away. He turned to the other guy and right in front of three graduates said, “I can’t get these fu$!ers to look at me.” It was very disappointing especially after seeing how much we were asked to pay.

Report a concern   November 24, 2023 — Rated 8 out of 10 by C.R. The Grad Team
What could we do to improve?

Include a few more prints to the packages

Report a concern   November 24, 2023 — Rated 0 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were awful. Lighting is bad. Angle is bad. The picture doesn't even look like it was done by a professional. I've never been so disappointed. Total waste of money.

Report a concern   November 24, 2023 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Very nice pictures

Report a concern   November 24, 2023 — Rated 0 out of 10 by S.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The shipping envelope was flimsy and the photos were damage en route. Also, the standard photos are not filtered, seems like that would be included in the price of professional pictures.

Report a concern   November 24, 2023 — Rated 10 out of 10 by E.N. The Grad Team
What do you like about our products and services?

Good selection, great pictures from the photography team and quick delivery

Report a concern   November 24, 2023 — Rated 10 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Great pictures and service

Report a concern   November 24, 2023 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Order system was fast And product was very nice

Report a concern   November 24, 2023 — Rated 2 out of 10 by T.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I understand that you need to take photos of a lot of students but making sure someone's eyes are open seems like a pretty big deal when I only have a few options to choose from.

Report a concern   November 24, 2023 — Rated 5 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I just didn’t like the background or the fact that it was directly in the sunlight. Whoever you guys had two years ago was way better

Report a concern   November 24, 2023 — Rated 5 out of 10 by N.R. The Grad Team
How did we disappoint you and what can we do to make things right?

I find it hard to believe that I paid as much as I did and you couldn’t even cut my pictures. It doesn’t matter how great the quality of the picture is if it’s not cut right. Definitely would not waste money by ordering again.

Report a concern   November 24, 2023 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Fast and the clarity of the photos are world class

Report a concern   November 24, 2023 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

They are perfect

Report a concern   November 24, 2023 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Really great job on several photos. Not just one perspective.

Report a concern   November 24, 2023 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

The process to capture our photos was perfect. I appreciated that there were several moments in various locations. Having photo options was great!

From scanning the piece of paper, completing a profile and upload a real-time photo, to having our pictures taken, to receiving an email and ordering. The process was flawless. I actually spoke about this to my family after I left, because I was so impressed.

Thank you!


Privacy Policy