The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7898 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 10, 2023 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

Great selection of options and quality pics!

Report a concern   July 10, 2023 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

I like the quality of the photos and the affordable pricing options.

Report a concern   July 9, 2023 — Rated 8 out of 10 by P.W. The Grad Team
What could we do to improve?

Better deals on photos

Report a concern   July 9, 2023 — Rated 8 out of 10 by K.Z. The Grad Team
What could we do to improve?

The photographers were not that accurate. One option they sent us to chose from had my daughter in the background, not the lead photo. Also, they did not do a good job of centering the photos when the did their poses in front of the "curtain".

Report a concern   July 9, 2023 — Rated 10 out of 10 by M.E.S. The Grad Team
What do you like about our products and services?

Great pics! Easy process

Report a concern   July 9, 2023 — Rated 4 out of 10 by R.H. The Grad Team
How did we disappoint you and what can we do to make things right?

You only took 2 poses. To change it up you cropped them to have a close up and the backgrounds were not anything overly impressive. Two were very similar in a dark grey, the better one had the American flag.

Report a concern   July 9, 2023 — Rated 0 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

All individual pictures of my daughter were with her eyes closed!

Report a concern   July 9, 2023 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Easy to order online and the plaque I received was beautiful. Quality was excellent.

Report a concern   July 9, 2023 — Rated 10 out of 10 by P.P. The Grad Team
What do you like about our products and services?

Accurate and Prompt receiving order

Report a concern   July 9, 2023 — Rated 5 out of 10 by C.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I received only part of my order.

Report a concern   July 8, 2023 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Ordering was easy and I received my photos quickly.

Report a concern   July 8, 2023 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Great pictures!

Report a concern   July 8, 2023 — Rated 4 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer refused to retake my photo without my glasses. I did not order because I didn't want my glasses on. The photo and quality for the price should have been less in price.

Report a concern   July 8, 2023 — Rated 0 out of 10 by H.T. The Grad Team
How did we disappoint you and what can we do to make things right?

My order arrived in an envelope without any protection. No cardboard or plastic slip enclosure around the pictures to protect them in shipping. The envelope arrived damp and wet in spots. Pictures had to be laid out to dry. Very disappointed.

Report a concern   July 8, 2023 — Rated 10 out of 10 by M.W.S. The Grad Team
What do you like about our products and services?

Fast delivery

Report a concern   July 7, 2023 — Rated 0 out of 10 by V.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Lower prices!

Report a concern   July 7, 2023 — Rated 9 out of 10 by C.R. The Grad Team
What do you like about our products and services?

They are beautiful, excellent quality.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.W. The Grad Team
What do you like about our products and services?

They camed as described and in a timely minor. I got exactly what I ordered and was pleased.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Took many attempts to get the isfuessbd errirs with my order resolved.

Report a concern   July 7, 2023 — Rated 9 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Price

Report a concern   July 7, 2023 — Rated 0 out of 10 by C.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The cost of the pictures for graduation was beyond ridiculous. $50 or more for ONE digital download is price gouging at its finest. I know photographers spend a lot on cameras and lenses, etc., but to have a markup like that for such a special occasion for new grads that are already financially strapped is not ok.

Report a concern   July 7, 2023 — Rated 10 out of 10 by B.G. The Grad Team
What do you like about our products and services?

You're products were very good! I'm still waiting on the engraved plaque though.

Report a concern   July 7, 2023 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

Very simple process

Report a concern   July 7, 2023 — Rated 10 out of 10 by M.A.H. The Grad Team
What do you like about our products and services?

The pictures were great! I ordered 4 of them!!

Report a concern   July 7, 2023 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

The quality was better than expected. I especially liked the candid shot of my son.

Report a concern   July 7, 2023 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

They got the pictures here quickly.

Report a concern   July 7, 2023 — Rated 0 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital pics were horrible quality

Report a concern   July 7, 2023 — Rated 9 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The pictures are great

Report a concern   July 7, 2023 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

Quick turn around. I ordered pictures of my grandson online and received them a few days later. The magnet arrived a week or so after that. All items were excellent. I would buy from again. Thanks.

Report a concern   July 7, 2023 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Good pics


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