The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7899 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2023 — Rated 4 out of 10 by L.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not very good and arrived bent. Perhaps a new set wouldl be nice.

Report a concern   July 27, 2023 — Rated 1 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

It wasn’t a very flattering picture, with her hair and shadows on neck below chin. I am not sure a retouch would have taken care of it. I was quite disappointed. All the proofs were that way.

Report a concern   July 27, 2023 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Reasonable prices, able to purchase ala cart, quick delivery.

Report a concern   July 27, 2023 — Rated 5 out of 10 by D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos of my daughter all have other people in them.

Report a concern   July 27, 2023 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

Customer service was great. Explained my question & made it easy to order. Order came in very quickly.

Report a concern   July 27, 2023 — Rated 9 out of 10 by W.P. The Grad Team
What do you like about our products and services?

Good quality, good pricing. You need to let us parents and grandparents know how to reach you and buy those grad photos
I had a hard time finding the site.

Report a concern   July 27, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Picture clearity, frame work everything was awesome

Report a concern   July 27, 2023 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Delivered fast

Report a concern   July 27, 2023 — Rated 8 out of 10 by W.N. The Grad Team
What could we do to improve?

better prices. very expensive for an email photo.

Report a concern   July 27, 2023 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Good quality photographs. I really like the pearlized finish. Ordering was easy and delivery was quick.

Report a concern   July 27, 2023 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Quick delivery

Report a concern   July 27, 2023 — Rated 1 out of 10 by D.A.F.T. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter’s pictures were awful. Off center and too far away.

Report a concern   July 27, 2023 — Rated 10 out of 10 by W.S. The Grad Team
What do you like about our products and services?

Fast, quality photos

Report a concern   July 27, 2023 — Rated 10 out of 10 by B.R. The Grad Team
What do you like about our products and services?

Amazing pics.

Report a concern   July 27, 2023 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

The picture seem personalize, and we’re clear and precise

Report a concern   July 26, 2023 — Rated 2 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were very blurry. I could not tell just how much because of the logo imprinted on the proofs. Perhaps it was just a poor quality that was sent to me that I used to print 5 x 7 prints for myself and the grandparents. I was extremely disappointed for the amount of money that I spent for digital copies that resulted in terrible prints.

Report a concern   July 26, 2023 — Rated 10 out of 10 by R.J. The Grad Team
What do you like about our products and services?

Nice graduation pictures & choices of backgrounds.

Report a concern   July 26, 2023 — Rated 5 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I called several times & left message Re: I have twins & need help trying to mix pictures, but no one ever called me back. The other reason was I needed help Re: all one of my sons photos his tassel was hooked around his ear, but the options was to have tassel removed. So again that’s why I need help, but never rec’d a call back.

Report a concern   July 26, 2023 — Rated 10 out of 10 by E.W. The Grad Team
What do you like about our products and services?

nice quality and many choices

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Pictures look great. Such a special day. Nice to have a picture to remind me of that special occasion.

Report a concern   July 25, 2023 — Rated 1 out of 10 by K.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I was very disappointed with the quality of the photos. The pictures taken with my camera were much better than the professional ones. I regret spending so much money on the photographs. They were definitely not worth the price I paid.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.P. The Grad Team
What do you like about our products and services?

Fast and clear

Report a concern   July 25, 2023 — Rated 8 out of 10 by J.L. The Grad Team
What could we do to improve?

The two pictures I ordered are great.
The question i just answered is how likely I would tell other people to order, I suppose I would but for college, a parent doesn't really have a lot of contact with other parents in regards to photos. I would say it's more of a personal choice if an order is placed or not.

Report a concern   July 25, 2023 — Rated 4 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The background on the picture included seating that was empty, but still took away from the picture of such a HUGE day. But how could I not buy the photos since it was a HUGE event. The money I spent on pics and the options given did not seem equally balanced.

Report a concern   July 25, 2023 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

You captured great pictures!

Report a concern   July 25, 2023 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Products are way too expensive, and the quality (and delivery time) wasn't great.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

Easy to order and quick delivery.

Report a concern   July 25, 2023 — Rated 5 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Your prints were very expensive. I only bought them because they were better than the ones i had taken on my phone. The backgrounds were a bit odd on 2 of them. Would like more school focused backgrounds.

Report a concern   July 25, 2023 — Rated 4 out of 10 by D.T. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices of the photos were outrageous. I would have purchased more if they were more reasonable.

Report a concern   July 25, 2023 — Rated 5 out of 10 by L.L.I. The Grad Team
How did we disappoint you and what can we do to make things right?

It was a tad overpriced


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