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Customer Testimonials
The score on the previous question was ONLY for Maddie in Service.
General RV Mt. Clemens needs to review their prices and service turnaround times as they are outrageous.
1 - 3 hours to winterize our RV makes no sense
2 - Charging over $300 is outrageous. Last year at Winona the charge was less than $200. Charging extra because we have a tankless hot water again makes no sense
3 - Charging $1,600 for a Lithium battery when we were able to purchase one for $800 and able to have some install it for $100 when you wanted to charge $250
4 - We asked that some look at the falling off molding (camper less than 1 year old) over the dinette table never happened
Customer service
Hello everyone was just awesome and our repairs on our rv was done with professional care. Will stop by and see everyone the on our next visit up here in Michigan have a great day everyday until we meet again. Thank you for your courtesy Glenn & Margaret Lapham , Duck River Tennessee
The service department was great.They helped us to figure out the problem we were having. everyone so nice, patient kind and knowledgeable.
During my recent repair and body work on my 2018 Tiffan Allegro, Trevor worked to have my repairs completed in the best time possible. Trevor kept me informed on a weekly basis. I would return to General RV with any future work or purchases.
Parts guy was very knowledgeable.
General RV recently completed warranty recall work on my Winnebago Revel. They were easy to work with and communicated well. The required work was completed and I plan to use them in the future. Thanks General RV!
Everyone was pleasant to work with.
They are friendly. They got my trailer in in a timely manner and got it fixed. I feel like they did a good job.
Easy
Derick Holland was very informative and helpful. He spent a good amount of time with us and going over many details of what we were looking for and what you had on lot
Matt was very straight forward with us from the start, expectations were clear. It was overall a very positive experience. Everyone was professional, and we received excellent customer service!
Knowledgeable people
Jeff was very efficient and professional.
The people were incredible. They made the process so simple and efficient.
Friendly. Helpful. Knowledge of need. Service group is outstanding.
The efficiency of the whole process.
The care in making sure we got what we were looking for. All the friendly faces.
The service staff has been very different from what we were used to from other RV service centers. Memo kept us updated throughout the process and I’m happy that this location will be our Omni’s place for future service visits.
Jeff took the time to show us several RV’s even though we didn’t buy anything. He tried his best to find us something that we liked but we are too old to spend that much money on something we wouldn’t be able drive for very long.
Tracy, Chad and service team were awesome
They went out of their way to exceed my needs. The parts department went above and beyond expectations. The Ocala Service and Parts teams are outstanding. Give them a great pat on the back, yours truly Paul Bailey. Keep up the great custom service.
The person I worked with
Although we bought a used RV , the treatment from all the staff we dealt with was as if we were buying the most expensive RV . Thanks to all !!
Took care of us so nice made me feel at home
Everybody was extremely helpful. They all went out of their way to make sure our experience was fantastic.
My service advisor is the bomb. She made sure I was ready to go before my next getaway. I could not be happier.
Great people doing good things
Katy and mechanic did what they said,and said what they did !
Noah was a great salesman, he was very thorough without being pushy or high pressure to buy now. We fully expected the opposite because we had experienced there before a couple years ago. We had the definite impression that the salesman wasn’t happy that we didn’t buy anything that day.
Scott did a great job demonstrating our new RV, we learned a lot from him.
Waseem was fun to work with on the financing and explained our options throughly.
Overall a great buying experience.
Thank you all.
They did everything to find me what I was looking for.