Customer Testimonials

Easy to work with

Great knowledgeable people with no pressure.

Brenda did a great job getting the repairs done in a very timely manner, being in constant communication with me, which that in itself is a big challenge. And she went above and beyond in getting the manufacturer to cover a repair that wasn't under warranty but was a definite manufacturer flaw.

My service advisor Nikki is exceptional.

There is one way General RV could improve regarding service. It took over 6 months to get a replacement fuel pump and filter for the Onan generator on my 2024 Thor Sequence 20L. Had this occurred during the prime RV season this would have severely impacted our camping options. That long a delay which effectively eliminated off-grid camping opportunities is unacceptable. Providing a “plan b” that ensures that repairs can be made without violating the warranty should be developed.

The service i received from your team was top notch. I cant.say it any better than that. Fantastic.

Friendly staff, I love that we were greeted immediately! Large assortment of styles and sizes for all families.

Great communication throughout the RV buying process. Sam was an excellent guide showing us the RV and ensuring everything worked while answering all of our questions, and CJ was amazing to work with through financing. I would recommend both men to anyone purchasing an RV from General RV of Salisbury.

Madison was very communicative and let us know what was happening throughout the whole process.

The service was done on time and under warranty. It did take 2 weeks to figure out an electrical issue. We are ready to travel.

They worked with us and did what they could do on our payment we could afford! Very happy we got a camper and they made our camping dream come true!!!

Sales tech was very knowledgeable about product and went "above and beyond" in time and efforts to help me find the right and best parts to repair and upgrade our travel trailer suspension.
Thanks for the help!

The attention to our specific tepair concerns by Jordan and her team.

Customer service is top notch! Chris, Trevor & Bill all went above and beyond to ensure we understood every part of the process and also made sure we are familiar with every feature on our new trailer! Thank you so much!

Service gave clear explanation as to work to be done.

I bought my trailer in north canton from you 9 years ago. I have dealt with Allen in service for 8 years at least. I would deal with someone else but he won’t let me. Just kidding. I would not want to work with anyone else. We have a great rapport between us.

Great communication and easy to deal with.

Sales team and finance

Very pleasant and got what we wanted

I had our rig summarized however they didn’t fill our LP gas and didn’t advise it was empty.
Will need to take a second trip to fill the tank.

Make this normal practice when doing the walk through so the customer and have the option to fill tank.

We have had great experience with your dealer. However my time and gas has a value.

Our service advisor Tina was very attentive and accommodating! My husband had recently had knee surgery and she did all she could to make us comfortable and keep us informed.
Everything was fixed on our RV at a reasonable price.

Steve was great. Offered a lot of good information and did a great job with my sway bar adjustments

Everyone was so helpful and friendly

Andrew in parts is very friendly and knowledgeable.

I've always been treated very fair--even if things weren't ready or in time, the staff was willing to do whatever possible to make things right.

Very good

Brenda in service went above and beyond to makesure everything went smoothly, and kept me up to date on everything

Timely appointment, Alan kept me up-to-date.

Everyone we dealt with was amazing!! Friendly, knowledgeable, strong listening skills and responsive to our needs. Best experience at any RV dealer we’ve had. And we’ve worked with three other dealers with previous purchases.

The service was performed the same day

Every aspect of this purchase was positive from the Sales (Todd), signing docs (Adam), and delivery (Maria).