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Customer Testimonials
Everything. Our unit was cleaned and ready when we arrived for pickup. Dominick did an excellent job with the walk through. He patiently answered all of our questions and we were
never rushed. Everyone we dealt with during our 5+ hours at General was friendly and helpful. Maureen at the front desk approached many times to insure we were comfortable. When we returned early the next morning with a few minor problems, we asked for Dominick and he immediately came out to help, as did Kevin and a third tech until we were satisfied that everything was working properly. A week after our pickup, we called regarding several items that were mistakenly left in our trade- in unit. The service department located them and Amy graciously took my address and card # and had them mailed home to me.
Looking forward to continuing to working with General in West Chester for all of our service needs.
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Prompt attention to detail and very charismatic throughout the whole experience!
Problems solved and service team was friendly.
Prompt responses and as always very courteous.
We experienced an issue with our class A motorhome and we were in a time crunch with a trip previously scheduled . This repair required awning attachment and paint repair.
The service rep. ( Jordan ) was fantastic with understanding our situation and doing her best to accommodate us. She did an AWESOME JOB. Turned it around in less time than originally estimated. And the work and painting looked great.
THANK YOU JORDAN!
Associate explained everything to me and answered all my questions.
We had a wonderful experience at General RV in Orange Park, FL! The salesman, Bob Manis was exceptional! So friendly and enthusiastic! He is SOOOOOOO knowledgeable about ALL the RV’s there.
We were undecided as to what we wanted, either an B-Van or C-class and there was NO pressure at all! We ultimately decided on one of the Ram vans and so far we are thrilled with that decision.
It is a Travato with a lithium battery-and this thing does everything!
The financial manager, Scott McLeod was also very easy to work with, friendly and helpful.
I cannot say enough about how good the entire experience was.
I would recommend doing business with this company and we will return to them if we need/want another camper.
Cameron kept me advised of the progress on my van throughout the time required for service. Provided a clear explanation of what needed to be fixed and how long it would take.
Everyone is so friendly. They go out of their way to help.
Marshall in parts Ocala store is the best! We were able to order desperately needed parts and pick them up the next day on our trip north from southern Florida! He did the right thing and was professional and very knowledgeable! He made our issue easy to fix! Can’t thank him enough!!
This is an awesome dealership from start to finish. I especially want to give a shout out to there service department and my advisor Bonnie. Absolutely top notch vip service.
The degree in how they go over the whole camper and let you know if there is any issues
Maintenance advisor Richard was vey helpful and informative. Very easy to work with. He listened and was very accurate, payed attention to details. Overall a very nice person to work with.
My experience was really good , everything was perfect and fast , the service was amazing I totally recommend for everybody
The General Rv is absolutely nice and perfect.
Personal, quality care.
Lori is a great advisor. Been working with her for some time now. The staff is friendly and professional.
Loved our sales guy Caine
Liked the host that met me. Like the facility. Like the speed of work completion
Friendly service personnel
Keep up the good work
Our sales person Cody was amazing. He made the process very easy. He was patient very attentive, answered all of our questions. He’s the reason that we went through with our Purchase with General RV.
The process of picking up our RV was amazing. They spent time walking through and showing us each feature. Great experience all around highly recommend.
Friendliness of sales agent, willingness to find deal
Lori does an amazing job! She always takes cars of me when I bring my 5th wheel in for service and she is the reason I drive 45 minutes for service!!
They stayed the course! All of the warranty items were taken care off. I will be forever thankful they showed me how to check my generator hours , I would have searched for the hour meter every chance I got and now I find out I I’ve been carrying it around for the past five months
Fast friendly service . Since I’m from out of town an effort was made to make it so I didn’t have to wait too long to get my trailer back .
Great staff and environment. Unfortunately, we could not get any specifics on the Grech Strada Ion we picked up. Deanna was great at a generic overview and I appreciated her willingness to say”I don’t know” and go ask the technician.
However, it would have been really nice to get an overview of the vehicle with in depth knowledge who could answer our questions on the battery system in the vehicle.
Joseph was a great salesman. He was new but answered all our questions. Chuck in finance gave us all the information on additional coverage to protect everything without being pushing. Mark walked us through everything on pickup day and offered great advice on products that would be necessary as opposed to strictly cosmetic items.
I like and appreciate the changes that have been implemented in the culture at General RV. From the scheduling of service to drop off, prompt communication and pick up all phases of the process were exceptional. We have been General RV customers since 2008 and have been loyal customers since. Our most recent visit met and exceeded all expectations, everyone was polite ensuring we were taken care of and the service advisor was through in the repairs and expectations on both ends from delivery to pick up.
Lisa Green was superb. I liked her friendly approach and never downplayed my concerns. She seemed genuinely interested in making sure all my issues were addressed. The wait time to have the rig serviced and repaired seemed a bit excessive, but it is understandable since I brought it in without an appointment under the "keep you camping program". I was in and out the same day - that alone is a good thing.