Customer Testimonials

This review is for General RV Richmond ONLY. After being poorly treated by the dealership in Ocala, FL, the folks at the Richmond store stepped up to try to make things as right as they could with the unit that I purchased in Florida. Mike Condra, Brian Kelley, Ben Christian and especially Shana Fowler really tried hard to fix some of the issues that Ocala did not deal with.
There were a couple of other guys that helped out as well but I unfortunately cannot remember their names.

friendly and courteous
know their product very well

The smooth and ease of transaction

They worked with me

Brian in the parts department provided outstanding advice and service.

Nick was great to work with
Nice facility
Great overall experience
Thank You

Very friendly and helpful

Great staff and service!

Great customer service and sales reps

Your sales representative Mr Demond was very helpful. After a few questions he knew exactly what I was interested in. He didn't waste my time showing me what I didn't want to see. He didn't pressure me either. I think he's a great asset to your company.

Prompt proffessional service and reasonable costs

Our service advisor "Alan" is honest and up front about everything.

We have bought all our campers from you except for one back in the early 80s. The only part of your business right now that I am not liking is the service department. Getting an appointment and getting your camper fixed is taking way too long. You make an appointment you bring it in And then it sits for weeks. Rumor has it you have been having trouble keeping good mechanics. The turnover with your employees is also a problem. Once we got to know the ones that took care of our camper. Well they were let go. You need to give some incentive to employees to stay. If you get more good employees, they wouldn’t have to work as many hours. People do have families and they need to be able to have a work life as well as a family life. Some of your recent employees that we were close with we’re trying to have a family and we’re unable to due to the amount of hours they had to work. Needless to say they left and found other employment where family came first.

Stuff gets done pretty quick once you had the check in hand from insurance co.

Speedy friendly service

Everyone is so nice, friendly, and knowledgeable. The atmosphere is calm and free of stress. Most seem happy and that energy is reflected towards us as customers.

The response time and service level have been excellent.
Special thanks to Roland for his flexibility in scheduling services.

-

Your service people are very good.

ERG expensive and nothing was covered under our coach warranty we purchased when we bout the rig. Not sure the warranty was even worth it. 2021 HR and it cost 1100 to get it road worthy this year :-(

Helpful

everyone is very friendly and helpful

We were traveling far from home. We stopped due to the sign on the interstate. Thankfully we did. Even though the Service Department was very busy, they fixed our problem with exceptional professionalism. We were able to travel on safely thanks to the service received.

The folks we dealt with were all top notch, knew their onions and gave us true professionalism.

Large dealership with lots of people. Very friendly from the front door to the service area.

Birch Run parts department have gone out of their way to help me get a part I needed. Thank you

Friendly knowledgeable employees

Glad they took care of an urgent repair to allow us to keep our travel plans.

Got us in quickly when heading out of town.

Price was a little hefty.

Great service, very helpful