Customer Testimonials

While I had some significant issues with my new Rv, I appreciate the work done by the team to get us back on the road quickly.

People are helpful! From the reception down the line. Especially pleased with the service department- Maddy Merithew has been my go-to! She’s been very helpful and supportive for anything that I need help with or just questions about things! Overall I am happy with General RV!!!!

They did a full inspection

Helpfulness of Markel and the other tech, and the quickness of their wok.

I didn’t wait for my appointment and I was kept informed about my RV

The entire process from beginning to end was so smooth. Communication was great, Grant answered all our questions and told us what would be happening next throughout the entire process. We love our camping trailer, it was exactly what we were looking for. The day of the walk through, again, every person we had contact with was friendly and helpful and just seemed to really enjoy their job. 10 stars to General RV for fabulous customer service.

Love my Service Advisor whom always takes care of me. With a large service department you can be helped with whatever is needed timely.

Cameron and First name removed did excellent work

Immediate help with my travel trailer. Nathan did very well in scheduling the fix and ordering the parts.

Everyone was dedicated to provide prompt service.

Thank you !

Fast, accurate on cost, and complete job satisfaction.

Details of work to be done & completed, explained for my complete understanding.
Thank you.

I like about my experience with General RV the kindness and professionalism of all staff and the different department, since sales person to services provided, quick respond to all questions and services, I am very happy and recommend General RV as the best including the best price in the market.

Great experience. Repairs completed and service advisor submitted claim on my behalf to Cornerstone. Fairly seamless.

Very friendly and knowledgeable about RVs .
Our representative for Repair her name was Maddie very courteous !
Great coffee machine !

Amerette is amazing at getting the service orders done in a timely manner!!

You need to give total cost up front and explain how the is to be done.

Inventory

They had the parts I needed

Timely appointment making and meaningful conversation at the time of inspection.

I would recommend GENERAL RV in HuntleyIl. and already have Zach Peter in your service department is outstanding. This man needs a raise. He has been the face of your company and has gone above and beyond what anybody could’ve expected. My service experience was second to none.
Matt the lead service tech performed all of the maintenance and repairs on my Brinkley explained everything in detail to me so I understood.
Thanks again I salute the GENERAL!!!

Your technician was very knowledgeable and helped us fix other problems.

General rv had the trailer we were looking for.

people were very professional, knew their jobs. do well with new tires and packing bearings. special thanks to roy in parts department.

They cared about getting my RV ready.

Everything ran smoothly, without issue, from Internet search to contact with Bill Loesel in the Corporate Office to finalization of deal with Chris Coleman to signing paperwork in Ashland Va, to Brian’s on site inspection, Operating and Maintenance and Q and A walk thru to the 130 mile trip home towing my 2022 Like New 29’ Forest River Salem Cruise Lite Travel Trailer. Rarely has such a major transaction gone as well as this one, from promises made to promises kept. Every person at General Rv was friendly, courteous and very knowledgeable in their job. I would highly recommend them for anyone who seeks to purchase an RV. They will not be disappointed. As an Army Ex Paratrooper Combat Vet, I also Greatly Appreciated their efforts to accommodate my mobility needs while at their Ashland Va Dealership. First Class!

Staff are very polite and respectful. They really made me feel that I was important.

I like me the convenience of a shop so close to my home.

Olivia is great to work with!

Professional and fast service. Prices are no worse than everywhere else’s.

Knowledgeable service representative