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Customer Testimonials
Noah, Justin, and Tom were all great to work with!
The willingness to work with us in spite our plans to back out on the deal. We made the purchase because they helped us take delivery in Michigan.
We decided to buy a new RV from the RV show and our salesperson traveled in from MI. He then handed the sale off to the Draper team and everyone we came in contact with was very kind and knowable.
Friendly service. No pressure. Fair deal.
I was very happy with the service that they did for me. They’re very professional treated me very well and did every thing They said they would do on time. The staff there is very helpful. Can answer all your questions and always make time for you if I ever need anything else from my RV that will be the only place I go.
The experience was relatively painless. Our service coordinator, Eric W, was helpful and professional. We did have some issues that were not addressed or not observed during service. Most serious of all were the trailer brakes did not work after service. Unit is right back in the shop to fix this serious issue.
Great fast service
Everyone that we interacted with was as helpful and pleasant as possible.
Positive experience having a couple of minor warranty items addressed. While waiting for the work to complete, I had conversations with several General RV staff - parts desk, service manager, shop manager, and finance guy - all great folks.
Friendly staff that all were making sure customers were taken care of, if they needed anything, and that they were comfortable. All the staff made sure to keep customers in the loop and answer any questions they might have. GM even came to personally meet customers who just bought an RV from the dealer.
The team of Bud, Warren, and Joe were incredible! They promptly and professionally resolved my problem. We are traveling from Michigan and so glad we found General RV in Winter Garden.
Thanks to the whole team - you were so professional and thorough. My biggest compliment is that all of you showed that you really care about your customers and you know what you are doing!
Steve & Jan Shotwell
Rochester Hills, Michigan
We worked with Gage, he was very professional with our repair of the side mirror on our Newmar Bay Star Sport.
the service person explained the process of warranty work to me well. She also worked with me to find a reasonable time to finish the repair s.
Exceptionally friendly staff, even ones that were not involved with my purchase ,and during walk thru found several items promised to be fixed undone and corrected and also fixed several items not promised during the sale. They made sure my 2017 FR3 had everything working before I left the dealership
Thanks to Alicia, Matt, and Tommy, I think its Erin. But if wrong I apologize.
The ease of use: pull up, check in, sit down, wait, drive off. We ran in to some potential issues with the red tape surrounding the warranty but the team helped get it resolved with positive results. The staff was courteous and professional and the waiting room was clean, well stocked with snacks, and comfortable. This was my first experience bringing our RV in and I’m relieved to know that if it will be like this for future visits I’m confident that they’ll do what they can to ensure we’re taken care of in the shortest time possible. We’re really glad that we chose General RV for our first RV purchase ever and to know that the quality of service continues into the life of our RV.
Everyone we dealt with was knowledgeable and friendly process was very smooth and easy
Super friendly super helpful
We were treated with respect from start to finish. Samantha did a great job with our walk through of the trailer. She was very knowledgeable and wanted to ensure everything was correct. We have bought multiple rv’s and this experience was the best.
Jeff Van Duyn in services was very helpful as far as making sure the job was done in a timely manner. He also demonstrated efficiency as far as getting the right parts ordered & making sure it was covered under our extended warranty.
We will continue to use General RV in Wayland.
Thank you,
Andy & Jennifer Kolp
It was a great experience. Everyone did what they said they would do. I was treated with respect and like I was someone special. I wish you all were closer to me, like Kentucky or Southern Indiana. Your service and sales team is top notch.
Got answer from shop foreman who came out to address my questions.
Sales associate Ivan, and service Kayla are great. Service time far too long (almost 3m), but they are pleasant, personable, and overall provide the personal touch that conveys a caring attitude.
Although far away from home I felt that the people at this place valued my business and wanted us to return in the future.
Megan was very thorough and listened to all my concerns. She worked hard to get my warranty items addressed.
Great communication through the whole service process. Sean was wonderful to work with. Very professional and friendly. The facility amenities are great. Will definitely use General RV in South Weber for all my RV needs.
Courtesy and efficient service
Found what I wanted quick. Sales was good finance team got me where I wanted to be and got me a not my new RV add a good time
Well organized delivery day!!
The salesman was wonderful. The communication was awesome. The finance manager was very nice and knowledgeable. Everyone was easy to work with. We like the walk-through of the RV. Of course, I enjoyed the popcorn.😄
Mike Conklin was pleasant, responsive, upfront with added on costs and honest. We had a miscommunication on the date for our walkthrough and pickup but the team at General RV in Ocala was very accommodating and made our visit enjoyable. The sway bar and hitch was done well. Kelly explained the camper functions well. Would buy there again and definitely recommend them. Thanks for a nice experience.