Customer Testimonials

Fast service, friendly staff and love the keeping us camping policy!

EVERYTHING! You all were amazing and we already left a Google review

We needed help RIGHT AWAY with an A/C unit that we thought had failed. We worked with Ty in the Ashland service department. He got our Tiffin in for diagnostics as soon as we arrived, explained the problems and short-term fixes, ordered a new unit for a long-term solution, and scheduled the final work in the same week.

Ty kept us apprised of the work being done, and also was very attentive and professional. There really was no room for improvement in our experience. Kudos to Ty!

Responsive

Every one I came in contact with was great and very helpful

Check in attendant was great and Bonnie was awesome

Everyone was friendly and knowledgeable.

Sandra was on top of our issues and was in constant contact with us keeping us updated regularly with the progress of our repairs.

Don rose was an excellent sales person. He took the time to show us everything we wanted. We were very comfortable buying from him. He is very friendly and didn’t feel pressured.

Knowledgeable and friendly staff. Very efficient financing process.

They have my camper out there when I got there. Scott took very good care of me and STEVE always does a good job when working on my camper so I’m very satisfied with the service at Novi GENERAL RV sincerely Ralph Greenwood.

I had no issues whatsoever. I was ready to buy. They were very accommodating answered all my questions and it’s going to be delivered tomorrow. I was hoping for an easy experience and that’s exactly what I got.

Professional and quality throughout the whole process

Stuck to the schedule. On line on time, good job

The courteous and knowledgeable employees including April, Elliott, Bo, the ladies in reception and others. The prompt exceptional service of the maintenance staff and others. This dealership is a pleasure to come to for help.

We had a blow out on Rt. 95 on our 2026 Grand Design Imagine 2500RL. The right rear tire (Goodyear Endurance E Load) blew out 2 miles from our destination campground. I had to put the spare tire on while on the side of the road at the exit ramp. One reason we stay at the campground, we know that General RV, our dealer has the Ashland, VA location nearby. I spoke with the parts and service department to verify that they had the same size tire so that we could continue our trip. We checked out at 11:00 am the next morning and immediately went to General RV. They were able to replace the right rear tire and verify that the aluminum wheel was not damaged. Our service advisor, April Spoon was awesome! She is very polite and professional. We left General RV a little after 4:00 pm to continue our trip north. Honest disclosure: Please note that we bought our camper at a different General RV location in West Chester, PA. The West Chester location has a great service department also with experienced technicians. However, the Salisbury, NC location that is relatively new is not a good location for service repairs. We experienced extreme delays, passed along to different service advisors (newly hired), shoddy work, items not completed, not submitting warranty approvals to Grand Design, not returning phone calls, unavailable service manager, etc. The Salisbury, NC location had our camper for 2 1/2 months during our first year of ownership and still couldn't complete repairs. We weren't treated as customers. Just terrible. Bottom line, all stores are not created equal.

Kasey and Robert in service were very nice. Our technician Michael was great! He fixed our slide issue and was willing to answer all of my questions. Thanks Michael!

The sales team and the finance people were very good. The customer service was excellent. Everything went smoothly.

They worked with me and my schedule successfully.

We love our service advisor, Sandra. She kept us informed and was professional as always.

I do have a issue with having to pay a percentage if paid by credit card. I didn't appreciate having to go to the bank and withdraw $7,600 cash to avoid paying a percentage. I can understand certain credit cards but not all.

We took our travel trailer to General RV in Ft Myers after the main AC unit wasn't cooling. They diagnosed the problem and replace an entire air conditioner with the newest Gen2 unit under warranty. Lance in service was particularly helpful and kept us informed throughout the process and was mindful of the fact that we had plans on using our travel trailer in the near future.

Tom in Parts was extremely helpful!

Service is good sales people try to get the deal

Staff are very respectful,thorough and professional

Friendly and courteous staff from the moment you walk in the door. Ingrid at the counter is extremely nice. Amanda our service consultant is very caring, knowledgeable, and ensured we received the best service possible.

Was surprised by final cost at pickup but subsequent investigation showed it was a fair price for what I got.

Great Service Very knowledgeable

The team was very focused on our job and overcame a few obstacles to get it done. Our advisor Leah, was very good and cared. Shane was an excellent Texh that kept us apprised of how things were progressing.

Both were top notch.

Helped me find my brake adapter!

They were all about selling rig. When a warranty issue came up the responded quickly, but did not connect with us for updates. No one would answer phone or return calls until I got some managers involved.