Customer Testimonials

We appreciated the way Brett listened and understood what we were looking for in a trailer. He was able to meet all of our requests and keep us in budget! The whole process was easy and everyone we worked with was friendly and helpful. Thank you!

Would be service ,it’s nice to have your service rep. Call you back to discuss what the issue is and route to fix it. I have bought other brands from other dealers , it’s all good until service , they tell you our service is Johnny on the spot , but 9 times out of 10 not true, it’s all good thur the sale, then once money has traded hands , they forgot all about you.

Very easy and stress free. Everyone was very professional and helpful in our buying experience. They didn't have exactly what we wanted on the lot, so they ordered a unit from the factory with everything we wanted. A brand new 2026 edition with all the new upgrades.

Olivia was great, as usual. Communication from her is wonderful. Very pleasant! Since Baylee left, she is my “go to” person. 😊

Jack took his time and found exactly what I wanted. Had to bring it in from the Michigan store. Everything went smoothly. very happy with the door price and the whole sales experience. Great job.

Eli made the buying experience enjoyable and I feel we got a great deal. Never felt overly pressured.

To name a few, Olivia, Brian and Luke including many others of the parts/service department always greet me with a very warm greeting. I always feel as though we are good friends.

Quality and professional service

The experience in Ocala was very organized and intentionally planned out and I like a plan.

Things went south when generator smoked and failed. Everyone was very helpful at the desk in front of parts dept, service manager and 3+ techs, and others to try to resolve in a few hrs before we needed to leave.

General Canton has now pulled the generator and hopefully a proper repair and install will solve this issue and we will enjoy the van.

Chad

We were very happy with the personal touch we received when we picked up our new RV. The staff was very knowledgeable and personal. Thank you

Service provider communicated with us while our fifth wheel was in for service and explained required repairs. Units was fixed and available for pick-up earlier than anticipated.

Punctual, pleasant, polite, professional employees

Everything

Good people that are knowledgeable and care about the customer. Very professional yet personable. Overall great experience with General RV. Thank you.

Friendly staff and quality repairs.

Missy was helpful and patient through a long and complicated process of getting (warranty) repairs done.

I would say that General RV’s system does NOT provide clear documentation showing items and costs. The printouts are convoluted and not easy to read, meaning; it isn’t clear how the final / total charge the customer is asked to pay is arrived at - no clear statement.
This should be remedied or, if the system cannot be corrected, personnel should be trained to offer to explicitly review in detail (without having to be asked). My strong point is: the lack of clarity of the statements allows - even creates - the perception of hidden charges or fees. This is something I warn folks about when talking about General RV. In this day and age, there is no excuse for lack of clarity and transparency of charges for goods and services.

From sales to service, we were treated very well. Ryan Cox was our salesman and did an excellent job showing us features on each of the RVs. We looked at. Joey did a phenomenal job with our financing and answered all questions while ensuring that we understood the process. The maintenance department did a fantastic job wiring up our vehicle for a Toby behind. Everyone was extremely helpful and made us feel very comfortable while waiting in the dealership. I would highly recommend the Virginia General RV dealership to a friend.

Friendly and respectful treatment. Very nice facilities. Mike spent plenty of time explaining the features of our new rv.

The General RV folks are very positive and friendly. That makes the other service issues a little easier to take. After exhaustive tests in July on our refrigerator, it was determined that a new controller was needed. We made an appointment to have it installed in September, but after driving 330 miles for the installation, the part was not in as expected. Another appointment in October, another 330 miles. The part was installed, but the refrigerator still didn't work. Now the refrigerator needs replaced and another 330 mile trip is necessary. This is the process. It needs to change. It's not the people like Heather or Nate who are at fault. Gen RV needs to revamp how they do service. And yes, it can be done. Ive heard from others in the waiting room and they went through similar experiences. This system is not friendly to the customer, even though the people are great. Happy to help redesign how this works.

Tonia was very attentive and informative about everything. Our service visit was taken care of in a timely manner.

Nat our sales representative was knowledgeable of the camper, easy to work with and made a deal fast. Sean the finance representative was also friendly and made the signing of paperwork work quick and painless. The day of delivery went smoothly and addressed all of our concerns. Was a great experience!

Friendly service. , had what I wanted in stock . Quick in and out .

Every person that we have spoken with has been extremely helpful and very friendly! From our first time there, through the purchase of our trailer, to now with service and storage, we couldn't be happier!!

Your man on the parts counter continues to be most helpful and friendly. I have dealt with him for years and he has always been wonderful. He seems to truly care about your customers. Keep up the good work!!

From start to finish, this was the best buying experience, not just for an RV, but that we have ever had. Everyone needs a pay raise! Thank you so much!

It was all wonderful

Great except for purchasing the extra insurance coverage. But I loved the service we received.

Shannon did a nice job of keeping me informed while my camper was being serviced.

Madison did a fantastic job!
Very helpful and professional. A pleasure to work with.
I’d also like to say that everyone I worked with in the service department was great and took good care of me.

Dropped my unit off and they completed everything I needed done in a reasonable amount of time.