Customer Testimonials

Everyone very helpful and positive

They are very knowledgeable and very kind. I will continue ti work with General. We are very happy.

Heather was out rep. in the service dept. We could not ask for a more sincere responsive person. She gave us weekly updates on the progress with our coach. She went above and beyond with her interactions with Grand Design on our behalf.

Dan Smiley and service department

I was greeted, offered water, cookies. I was invited to use the vending area. After the service was completed, I was walked to my parked RV. Everyone was happy to see me. Andrew is a valuable member of the team. He was training a new man who appears to working well. I will miss this when I leave the area.

Great communication on ordering new bathroom door for a 2Phone number removedmk..everything went will with no issues.

Great service

They kept us informed through the process while our 5th wheel was being repaired.

You had the water pump that I needed and the clerk did a wonderful job.

The professionalism

All warranty and recall work was handled in a timely manner

My service advisor..Frank...on the ball and knowledgeable.

The work was done as planned

My service advisor, Missy Hoffman, was helpful, polite and understanding, even though I was late for my appointment. She has consistently provided me with good service and helpful advice. Thanks, Missy!

Every body was was very friendly and helpful they got right on the job and done lt in only 2 hours

Everyone was very friendly, knowledgeable, and helpful.

I appreciate the thorough assistance provided by Brian and the service team.

Our service advisor. Frank kept us up-to-date on everything that was taking place while our RV was in your shop.

Service was good. Friendly people. Cared for what they do.

I liked everything from sales to finance.
Walk through and meeting service department.

Thank you

We are returning customers to General RV. This visit was another great experience when we did a trade in and purchased our new 5th Wheel trailer. Our patient and very knowledgeable salesman, Brett, listened to our needs and found multiple options to help us narrow it down to the perfect model. Steven helped us find some great numbers on the new unit and our trade in to meet our needs, and Weston went above and beyond finding us a great financing option to fit our budget. The 3-D printed RV was also a great touch! For our pick up date, we spent time with Vanessa with a fun conversation about vacations and Wyatt showed us all the features to make sure we were ready to go. I will continue to recommend General RV to anyone looking for great service, great options and friendly employees. Thank you!

Brett communicated very well.

Friendly and knowledgeable service agents. Nice atmosphere, welcoming.

Friendly staff, not to high pressure sales.
Randy was helpful and knowledgeable.
Our orientation with Rebeca was very informative and helpful.
Jose was super helpful with going over the hitch and hook-ups

Good Communication. Tried to get me the best price for repairs with suggested options

Everyone is professional, helpful and friendly.

All departments were organized and they communicated well

Megan in service was great to work with. Kept us informed of the progress on our rv.

The people. All were nice friendly on time and knowledgeable. Much better experience than I was anticipating. kudos to all.

We got our rig inspected quickly as a “walk in”. The water system was tested, issues resolved, and we were shown the correct valve positions for winterizing and dewinterizing. It was all done quickly and professionally.