Customer Testimonials

Everyone very friendly and helpful.

Nayshai was knowledgeable and helpful. Felt she understood our needs and guided us to best course of action. She was also a very nice person.

Knowledgeable sales,financing, parts dept. fairly painless financing.

Made it quick and easy

Communication was a key in my purchase. Your sales associate Tressen Bryant was helpful in as much as to follow up immediately with me and arranged a video chat to view the unit. I am very pleased with the sales and F/I. You all exceeded my expectations and it was a pleasure driving from New Port Richey to Ocala to purchase my Clipper, "Good Vibes"

Good communication from the advisor. Storage while getting work done is a benefit

The new general manager, Tim is phenomenal. I had a Warranty issue and he made it right and the service was excellent.

Everyone was very nice and helpful.

The staff are amazing!! This is our 5th RV and never been to a place as accommodating as they are. They really make you feel special. The deal on our RV was good too. Sheldon is amazing

Personable and honest salesman.

Appreciate the quick attention that I received. And keeping me on schedule.

Very helpful with the whole process

Was an easy and flawless process.

Prompt courteous service, taking care of a recall and also getting the diesel oil changed, I was notified about some pointers that led me in a good direction, so I could properly maintain my slide out gaskets and also around some water fittings. Everything went well got me in and out in the shoʻrt period it's time

Let’s start off with my family is very excited about our new RV purchased from you guys. We really appreciate everyone we dealt with was a very professional and very courteous.

Sorry to bother you this Saturday morning. I’m sure most of you are off today but Monday when you get this message, please coordinate an effort and have someone contact me in regards to this matter.

Let’s start by saying I bought a used RV from you as is and I totally get that at the same time you do a walk-through and thorough inspection of all RVs detailing them as I was told several times we did a walk-through demonstration with Rob and all seemed well. He did a very good job on educating us on the RV when it came to the generator he asked me did I understand how generators screamed I told him that I did look simple to me push the start button it cranks you go therefore we did not test it while parked on the back lot after the RV was filled up with propane and gas. It was brought to the front of Service where I picked it up and drove it into the parking lot to connect my tow vehicle my jeep it was at that time I attempted to crank the generator to run the air conditioner for the ride home. I was unsuccessful in cranking the generator by this time it was late evening most had gone home luckily for me there was a few service texts that came to my rescue three guys at least they tried several things. It would crank run a few minutes shut off. It was surging when it was running up and down, not steady after some time looking into it they noticed no fuel was running through the line so they made a decision to replace the fuel pump. It was too late to do it that evening so at 9 AM the next morning I was scheduled and they replaced the fuel pump in the service department. They parked it out in the service line once again called me. I was at lunch and told me that it was running with the air conditioner going ready for me to pick up. I was not able to return right away as my wife and daughter had already chosen a few stores to go shopping at so it was several hours by the time I returned when I returned again I got in the RV, drove it out to the parking lot and connected my tow vehicle once again, I attempted to crank the generator to my surprise. It did not work. I walked back up to the Service area went inside to the desk, mentioned it to the young lady there, and she walked me out to the gentleman sitting under the canopy at his desk in the service bay area, and he came out to the RV and worked on it some more again again he pulled the line off, saying that no Fuel was coming out and he made a few minor repairs like cutting hose and changing out. he replaced a clamp and attempted a few other repairs and was able to start the generator and we got the air conditioner going. We were all excited so off to Cracker Barrel across the street from your facility. We went while my wife and daughter was in there getting some coffees. I was in the parking lot walking around the RV, making sure we was ready for the ride home a few hours away while walking around the outside of the RV I heard the generator start surging and cut off. I was unable to get it to start after that again by this time it was late evening, and most of your staff would’ve already went home plus I felt at that point your staff had exhausted most of their efforts in attempting to repair the generator we was not prepared to spend the night once again, so I made the choice to come on home.

So the question is where do we stand on this generator? Is this something you plan to leave off with that I purchased it as is and it’s my problem or would you like to schedule an appointment and I bring the RV back for you to service the generator and figure out what it will take to get it back in service once again

Thank you for your attention to this matter your newest customer

Kevin Corbett
Phone number removed

They helped me remedy my issue with my hitch. Quick, friendly, didnt try to oversell me on things I didn’t need. It’s why I keep coming back.

Really nice facility and friendly competent help

The whole experience from shopping for a new RV the process was smooth and easy, then the walk through was great as they went over everything with us. The walk through to different departments was great as they introduced us to the parts Department etc. The people there are very friendly and very helpful. I would definitely be back in the future if and when we get a new RV, and I will definitely refer people. It was a great experience!

Can through for my family to avert canceling our GRANDKIDS summer vacation to Disney!!!!

Service representative Nikki in Ashland is always on top of her game. When we delivered our motorhome for service she greeted us warmly, handled the exchange quickly and kept us informed on weekly updates. She is always pleasant and will pursue to get us in and out in the shortest time possible. She is a star of the show. The store is always clean and easy to get in and out.

The salesmen were very helpful and willing to insure every question was answered. Made us feel very comfortable with our first time purchase of an RV.

We had an issue with the first Coachmen travel trailer that I really wanted. We decided against buying it. No fault of General RV. I will tell you the store mgr. came over and gave us three options. Which we decided to look for another trailer. Matt took us to look again and we found one. I would personally like to say "Thank You " to all the employees of the store. We were met with excellent customer service from every department. Matt Davis has been our go to person as he sold us our first RV. Extremely helpful and awalys professional. I highly recommend Matt! We will awalys be a repeat customer. I would recommend General RV in Ashland because they went above and beyond with customer service!

They answered all the questions and Rodney salesman did not push or pressure us,Erika very thorough in the walk through

I liked the check-in with roof photos and discussion, Brian did a good job! Waiting area is excellent!

That said, I have to say that your labor rate is ridiculous, most likely comparable to elsewhere but as a hands-on person it’s incentivizing, I’m going to appreciate my own efforts more knowing what I am saving!

They were very knowledgeable and super helpful.

We loved the people!! Our sales guy, Greg, finance, Toni, and our lot girl were absolutely the best. Everyone was friendly, surprisingly honest and at no time made us feel like they were playing a shell game. When we decide to upgrade our trailer, we will be back to Dover to see Greg Greene.

I would recommend General RV to anyone looking to buy!!

Everyone was extremely helpful making the process very easy

Large selection and knowledgeable salesman who prioritized our needs over what he wanted to sell.

Hospitality

I really liked the ability to text with my contact.