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Customer Testimonials
Quick, answered all my questions. Great customer service!
They were professional and they got my RV in and fixed in a timely matter. Even when they were extremely busy.
Thank you
Vinnie D.
Billy Ray was such a great salesman.
Very friendly and informative
Good communication during the repair process. Claudia represented my best intrests during the warranty repair process.
The up to date progress of my service. Chad did a great job keeping me posted on findings and game plan to get me back out on the road.
Everyone is very nice and very helpful
We had an excellent experience. We are full timers living in our 5th wheel. During the recent cold snap, we found out that our heat was not working. Brrr. We brought the camper in and within hours, we had heat. We are very grateful for the speedy service so we can get back on the road.
Service representative is fantastic
Good communication and repairs.
Everyone was so nice and really appreciated how helpful all the employees were with any questions and Terry did an excellent job explaining how everything worked in the new rv it was just a nice experience thank you we did not feel rushed and pushed out the door like we had felt before when we bought our first camper at another dealership so I thank you for the experience general rv gave us I will refer anyone looking for a rv to go to general rv
Drake, our service advisor took care of our requests in a timely manner. The waiting room is comfortable and the coffee is great.
The staff are very helpful, the service is great, the inventory is huge, and the atmosphere is clean and welcoming.
We have owned six campers in our lifetime, from a Volkswagen camper to the Class C motorhome we purchased on Saturday. At no time was the buying experience as good as it was with General RV in Wayland, MI. Every person we worked with was responsive and a pleasure to do business with, starting with Gabby and Riley in sales, John in finance, Bill in service and Deb in reception. Each one of them made the purchasing experience as fun as it should be. Thank you to everyone that helped us throughout the process.
Friendly staff. Suggested ways to handle unit concerns
Everybody was very helpful and friendly
Great service in a very timely manner!
I like the fact that they do what we ask in a professional manner and a timely manner
Honesty
They took care of me according to needs. Appreciate their good work.
Universally pleasant, attentive, and efficient staff.
My service write up person, Alyssa is amazing. I dropped my RV the night before, for a winterize and propane fill. She got it right in and performed those services, along with a full check and stopped a future problem with my roof because of some failing sealer. I appreciate all that tge Birch Run service team does to protect our investment. Thank you.
Timely, professional, competent service and staff
The work was under warranty so the labor rate was the best ever!
Service was fast. Great facility.
They were knowledgeable about the fifth wheels we asked about.. if they did not know the answer ... they found it and called us. They were not pushy ... very friendly to work with ... the entire experience was enjoyable!
We appreciated the customer service and responsiveness of sales team and everyone who helped us.
Lori was very friendly and efficient. Everything was explained.
Excellent customer service, very helpful from the minute we walked in the door
Everybody was very nice and accommodating.
Repaired my unit in a couple of hours