Customer Testimonials

EVERYONE was exceptionally pleasant to deal with. Rusty, Patsy, Hudson and Adam as well as the entire Parts Department and New Trailer Delivery Department!
1.There was a couple of issues with the unit at delivery that were addressed and corrected before we left.
2. There was a miss communication about my tow vehicle and fifth wheel setup that I had. I would not work with the unit that we had purchased. Everyone stepped up late on a Friday afternoon and switched out the pin box to gooseneck box and ball. My wife and I were very impressed on how well everyone worked together and their willingness to make sure we were able to take delivery of our new unit that day even though they had to work a little over an hour of overtime on a Friday! Unfortunately I didn’t catch everyone’s name that evening to give them the shoutout they rightfully deserve!!

But again THANK YOU for stepping up!

I hope our future visits to General RV are just as good!

Friendly and Knowledgeable staff.

Purchasing our RV was hassle free. Dwight was the salesman and Jimmy was the finance manager, both gentlemen were outstanding.

Friendly and fast service

The parts department had what I needed at a great price!

Sara was great, good communication and stayed at work late to assist with my pickup. General even washed the wheels on my RV!

knowledgeable staff

Thanks to all of those who helped to make the process possible.

Craig our service guy was very knowledgeable and attentive! Returned phone calls promptly. I know you guys are real busy because of season, but finding a way to speed things up with service would make you guys the best in the Midwest.

Personnel are friendly and sales (Adam) was very good in showing and explaining the different features of the RVs he showed us. I want to single out Mark Johnson for his excellent walk around explanation of the operating systems on our new Newmar motorhome. He was knowledgeable and patient with all our questions.

Everything the whole experience. everyone there was a very nice very polite concerned on my concerns the cells people were outstanding, especially Thomas. He was so helpful in so many ways and knowledgeable in so many ways on the story Teller overland modes check from maintenance was also outstanding. He was able to slip me in to get a starling before I went home. I was also excited to hear that I was your first camper in your camping fire pit area, but like I said, it was a great experience. I plan on telling everybody about you and to let them know that it is worth the distance to drive to you for the experience. You really make people feel welcome. I understand that they’re buying something, but still your people made me feel like they genuine. I know you guys are a long ways from Indiana, but I like you guys and like your place so much. I just might use you for my maintenance on the house stuff.. I can’t thank you enough an eager to meet more people in the story. Teller family, and learn more things about these awesome machines and learn what other people use and do and what accessories they use. I’m very excited and you made the first step of my journey very awesome. Thank you again.. sincerely Randy gongaware

Karen Gilcher hands down the top person at general RV. Finance manager Mike is great and meets the needs of the customer. Mike that did the demo very kind and understanding. Made good suggestions and answered all questions.

Truthful, trustworthy, and professional personnel. Show room is clean and well maintained, stocked as well staffed. Work shop is very clean and equipment is updated, extremely efficient.

They gave a great deal

Dwight was our salesman and took us around in the pouring rain to look at so many models, he was patient, kind and accommodating would be an understatement! Great people and they did what they said, as a business owner myself this is what set places apart from each other!

Friendly people nice show room nice assortment of campers caring people very nice to deal with

Felt like I was important. Easy sales process. Answered every question I had.

It was a smooth operation from purchase to closing. Like a well oiled machine.

Phil was extremely knowledgeable and helpful, Justin was well prepared, Natalie is simply adorable, sweet and very helpful, Bo was very helpful and Adam worked the deal we were wanting, helped my husband with driving confidence and was there as needed. Unfortunately, I don’t recall her name but the lady at the service counter was so valuable with her assistance in ordering snap pads, TPMS and more. A really good team. We saw everyone working together well.

Brian understood what me needed and Mile listened attentively on our needs. I’m fairly confident we will get our unit back in good condition. Appreciated the initial inspection that found the slide out slide seal was pulled away from the wall.

Appointment was on time and got done with our inspection in a very timely manner. Thank you

Our sales person, Laura, was extremely knowledgeable regarding her products. Everyone we worked with acted in a professional manner to bring us from curious window shopping to happy rv ownership.

The customer service was amazing! General RV made it a very personal experience with genuine appreciation expressed from all areas of the organization. Glad to have joined the General RV family - we will be back when it’s time to upgrade!

Melinda was incredible. If I have to have my RV worked on I want her as a service writer! Her and Justin were both customer driven, great attitude, and friendly. Made for a very good experience.

Their wellness to work with us

Everyone is super nice and will to help. My sales person was very helpful on finding the right camper.

We were treated truly VIP status with the service, the friendliness of the staff and taking care of our issues and concerns immediately. Truly customer oriented. We thoroughly enjoyed the staff and their helpfulness with no questions asked. Great experience!

Very kind, explained everything to a tee. All the staff was very helpful and friendly. Not a bad thing to say. I purchased our first trailer ever and enjoyed the experience. I would buy from them again and again.

Promptness & ready for us when we arrived for our appointment to pick up our RV

Very timely

Very smooth process