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Customer Testimonials
Everyone was very nice and accommodating. Very informative and kept us in the loop.
Richard in service is one of the best I will always go thru him for my service work
On this visit they got me in fairly quickly and fixed my issues efficiently
I’ll start by saying I’ve had previous bad experiences at General RV both in Brownstown and Novi stores , but this last experience was good , Chad Fuss was very professional and most important he kept me updated and informed throughout this whole last experience, I did not expect you to have my camper as long as you did , but not a big deal since it is winter time and I had no trips planned , one of the recalls was for the rear spring shackles , I have inspected the warranty recall procedure that was done ? Not so sure about that ? The factory fix the little angle brackets installed do not look like they had that much more strength or support ? I guess we will see how they hold up , I manage a large collision shop and I’m very familiar with structural, frame and mechanical repairs , But Chad Fuss gets a 10 / A t
Danny Browder does a great job as my service advisor.
Shannon Bell was terrific. I was a walk in with no appointment and she worked me in on multiple days.
Friendly and courteous service
Erica is an asset to your company. She was right there for the whole time, so kind, caring, and informative
I was hesitant to give you a 10 but that was only based on my last visit. The delivery of my 2026 coachman was very good. I was updated throughout the day of the progress on delivery issues. Everyone I worked with made me feel like they cared.
My experience with my 2022 Thor was terrible , the motorhome had several issues and you had it longer than I did first year of ownership.
You have really improved hope it continues!
Friendly and respectful
Gage is the reason
My service advisor was excellent and very courteous in helping me with my problem with my Rv.
It was quick and easy. everything was in order
All the people we worked with in getting our new travel trailer were very helpful.
How well organized the departments were.
The people
Amanda Alamo was a pleasure to work with. She addressed all our concerns and got us taken care of as quickly as possible. Overall, she was a pleasure to work with.
Hudson did a great job showing the rv
We pulled in from out of state and stayed in the parking area for a couple of days with electric hookup while searching for our new RV, after receiving our new one we parked it next to our old RV and switched all of our belongings into the new one. The staff treated us amazingly as they helped us transition into our new RV.
This is our second RV from General RV and are well pleased, we will be going back for our next one.
Comunication is key with me. Mark Mello was a pleasure to work with. I appreciated your vehicle intake process
Over a good experince that will keep me coming back
Every one was super nice and knowledgeable in there specific areas and no pressure on some add ons I could choose from.
Very professional staff. Kevin was extremely patient and helpful with my orientation!! He really explained things thoroughly, which i needed as a first time buyer.
No pressure, felt like a premium buying experience
Price, willing to negotiate, meet or beat competitors
Great friendly people
good employees
Tim and his team were courteous and made everything right!
Thank you General RV!
From our sales rep to the final paperwork, everyone was so helpful! Kaine was busy with another client when we returned to run numbers on an RV we were interested in, and Tyler stepped right in to help! Tyler was so patient even though we weren't his clients. Mo, who put our paperwork together went way above and beyond what I feel were his responsibilities! He was extremely helpful explaining and driving the sale forward with my best interest in hand!
Jeff the salesperson was fantastic. Showing us everything while walking through it. Came back with a fair price but found out maybe could have one better price wise at the next dealer. During the walkthrough Scott was fantastic. There was a couple little issues and there were orrected on spot very pleasant experience.and then Kevin with the financing. He made it enjoyable, signing 400 pieces of paper.
Pulled in with no appointment requesting an oil change. Got an appointment for the next morning. They also allowed us to plug in overnight. Friendly staff, knowledgeable, great communication.