Customer Testimonials

The people were friendly and easy to deal with. And hope that continues when it come time to have work done on the camper as well

Treated us very well

Looked at my issues thoroughly to find solutions. Good communication.

The process was easy, and they even let me tow the camper before buying. We camped out in their lot over night and they re- winterized the RV before we headed home in the morning. Everyone was very helpful, knowledgeable, and most importantly, kind.

Everyone I spoke to was curtious, knowledgeable, and very friendly. I like that. I will continue to do business there!!!

Everyone was on task and worked very hard.

The communication between Brenda and us regarding our camper van.

Your service department is top notch always

Since we are not first time rv owners, we have our past experiences to compare with Jacksonville Gen RV. We were very impressed and pleased by our thorough walk through by Jason. His personal experience as an RV owner was very helpful in buying our 1st motor home. Our very experienced salesman Rick knew exactly what we were looking for and was able to help us decide on a new to us motor home.

Haley did everything she could to get me in and out as soon as possible.
Great customer service

Marcus Albrecht, our salesperson, LISTENED to what we were asking for. He did not give us often heard sales pitches. He showed us exactly what we wanted, did not waste our time, was completely knowledgeable about the rigs, and treated us fantastic. John, our finance person, saw us as people, not just "the next" customer to get through. The process was seamless.

We boigjt our coach in 2021 and have been coming for service since then, short 5 years. Back then it was called Independance RV. Last year or so, it was bought by General RV. I personally reside about 2.5 hrs from Winter Garden, and have a General RV store about 20 minutes from our home. I am happy to drive down for service . They are always on point, honest, accessible, helpful and accommodating. Even though the name change, people remain the same. The service is 2nd to none. Love the expansion , the new building with the future bays.

Good service personnel

Staff is friendly and helpful. Jason is the bomb.

We bought our RV at the Chicago RV show through General RV. When we went for our walkthrough at the Huntley location we identified a few issues.

Sales Manager Mo Yusafi was extremely helpful and assured us that all items would be resolved and worked with us in exchanging some accessory parts and labor for one item that we felt might be better to leave alone than try to fix.

The entire experience was very positive due to Mo’s professionalism and customer caring attitude.

I recommend General RV in Huntley.

Kevin did a good job with the walkthrough.

I bought a forest river 301 impressions brand new. Supposedly inspected by the factory and General RV. Got it home and started to find problems, fuse blown on awning fuses not marked correctly. Furnace not heating correctly , found hose not hooked to plentom bed did not work properly. We picked this up on the 27 th of February. Brought camper back after making appointment to do so on March 30 th. Authorizations were made to repair , but still waiting for repairs. In my mind after spending approximately 70,000.00 it would be a priority to get this resolved , I guess where I’m sitting I picked up a camper on the 27 th paid for it in full and now almost a month and a half later I still do not have what I purchased , Sorry if I’m out of line thinking this way

Great service

The repair work was good and we were kept informed of the progress.

They are willing to work with you when problems arise. I can’t even imagine working with another full service RV dealership.

Friendly people, y'all even fead me lol 😃

They’re great very helpful parts staff. Helped solve 2 problems with my unit. Highly recommend. Thanks guys Leonard

I appreciate how fast you were able to look at my RV. We were just leaving for 1 month trip when we noticed a problem with our Motorhome. Your service department is very efficient.

Repair seems to be done correctly. Good interaction with Trevor the service advisor.

Staff acted like a team with clean handoffs to other players

They did not pressure me. They listened to me and they were very helpful when I had questions about different things inside and outside of the RV and this is why I bought my RV from them and I Love it. So Thank you General RV and Staff
Sincerely, Frances
Stokes

They are thorough. Quick polite

All of the General RV people in sales, service and management treated me like I was there only customer.
I was given full access to all of the in stock RV’s that I was interested in and was able to drive each one and some twice on different days.
They gave me a very fair price for my trade and priced the new RV below the competition.
Closing was quick and easy.
I stayed one night on site and was asked if I had any questions, problems or concerns.
I was given help transferring all my stuff from my used RV to the new RV.

Once I convinced them I wasn’t buying the first night I was looking. Everything from then on was great. Chris, Jarod and Rusty, Greg showed us a 2022 the weekend of the Richmond show that was going on. The host of others that were part of the process. General RV has it going on keep up the great work.

I need to shout out both Kim and Megan Sonnenburg for their fantastic customer service. They really went above and beyond assisting me with warranty work on my 2025 forest River Salem Cruise Lite 263bhxl. I have been in on multiple occasions and they along with the team there have been extremely helpful, knowledgeable and trustworthy. I honestly came home finding myself talking about the high level of customer service I recieved and how refreshing it is to see a business continue to go the extra mile and treat their customers so well. Upon picking up my camper I brought my wife along and she was also extremly impressed. Needless to say I will be using your services over the years to come. Thank you for being so awesome to us!