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Customer Testimonials
Everything was simple and quick.
Service was timely and I was informed throughout
Always friendly, helpful
Outstanding!
Everyone has been very pleasant to work with and the service person followed up frequently to let me know the status of our service.
The manager saved the day. Everyone else wanted to go home and he resolved my problem in 15 minutes!
The honesty of the salesman (Al Matthew’s).
Very friendly and helpful personnel
Everybody was friendly, helpful, no pressure to by something you didn't want
Everyone is super friendly and upbeat as well as being helpful.
Attention to my needs 👌🙏
Friendly, courteous , fast service. I was really impressed with the staff. Great job….
They fought for me against the manufacturer Thor.
Very Professional stuff friendly nice!
Everyone is Amazing!!!
Great communication! Very friendly . Got a great deal. Dealer was very receptive to ensure everything was operational or they corrected it. I accept Delivery Jan 3rd
Everyone was extremely friendly. Knowledgeable and informative. No hard sales pitch. We even left and came back . Our deciding factor was because , of our sales rep Drew .
I have been looking for a particular Class A motorhome since this past summer. I first contacted General RV during the summer and their regional sales rep, Tom Schuelen reached out to me and explained the process and guided me on the type of RV's available and their advantages as well as disadvantages. Unfortunately, I decided to purchase my RV somewhere else most probably due to price and availability. After the purchase I reached out to Tom and expressed gratitude and explained that I will definitely come back to him when I am ready to proceed with another purchase or a trade-in.
It must have been fate because just a few weeks later I was with a motor coach that I was unhappy with for several reasons, primarily the dealership and how they handled the situation.
I went on to General RV's website and found exactly what I wanted, a 2022 Berkshire 45A XLT. Within a few minutes I reached out to Tom and began the process of a trade-in. The RV was located in North Canton, Ohio and their sales rep, Kristina Good reached out to me and took all my information and answered all of my questions. She is courteous, thoughtful, kind and knowledgeable about her RV's and how to find the right fit for families. General RV of Ohio welcomed me and treated my son and I with professionalism, kindness and patience. From my previous RV experience and in comparison this felt like a Disney World experience. They took my previous RV in and spend time explaining/ demonstrating the new RV. I was introduced to every department of their dealership. All of the folks working there were professional and courteous. I want to thank Kristina in sales, Bill from delivery, Marty from finance and Chris who is a sales manager and Tom Schuelen for their help, professionalism, understanding and giving me a great deal financially but most of all they gave me peace of mind throughout the experience and the purchase, which is priceless.
A RV purchase especially a motor home can be exhausting but it should be a fulfilling experience for a family. General RV of North Canton has been far above expectations and I recommend them to anyone looking for a RV.
Customer service
My service advisor Gage, was fantastic answered all of my emails and questions and gave me follow ups as progress was made.
Service department is awesome!
Service Advisor Andy was great!
Alan is the best! Easy going and gets the job done. Communication was great and promises kept. Highly recommend him and his service crew.
Jody Passafume
No hard sales tactics; they worked to understand our needs and help us find the right RV. The whole process from shopping to purchasing was very efficient, timely, and professional.
Great communication .
Service was fine, but took over three weeks. Also, needed two lights replaced that didn't because it woyld take a few days to get. I feel like they could have been ordered ahead as it was going to be there awhile.
Friendly staff, easy to work with.
Service was great, treated me like the only person that walked in the door all day.
Your people were great throughout the process...especially Megan in sales and Michael in finance.
Everybody I came in contact with from the people at the front desk to the mechanics in the shop and the people in between were helpful.
And everybody seemed to be happy working at General...it felt like a happy place.
Communication
It was a great place to shop class A motorhomes floorplans and the different class A manufactures. Bob Manis was very knowledgable with all the different manufactures and assisting us with the difficult decision of choosing the right Motorhome for us.