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Customer Testimonials
The service i received from your team was top notch. I cant.say it any better than that. Fantastic.
Friendly staff, I love that we were greeted immediately! Large assortment of styles and sizes for all families.
Great communication throughout the RV buying process. Sam was an excellent guide showing us the RV and ensuring everything worked while answering all of our questions, and CJ was amazing to work with through financing. I would recommend both men to anyone purchasing an RV from General RV of Salisbury.
Madison was very communicative and let us know what was happening throughout the whole process.
The service was done on time and under warranty. It did take 2 weeks to figure out an electrical issue. We are ready to travel.
They worked with us and did what they could do on our payment we could afford! Very happy we got a camper and they made our camping dream come true!!!
Sales tech was very knowledgeable about product and went "above and beyond" in time and efforts to help me find the right and best parts to repair and upgrade our travel trailer suspension.
Thanks for the help!
The attention to our specific tepair concerns by Jordan and her team.
Customer service is top notch! Chris, Trevor & Bill all went above and beyond to ensure we understood every part of the process and also made sure we are familiar with every feature on our new trailer! Thank you so much!
Service gave clear explanation as to work to be done.
I bought my trailer in north canton from you 9 years ago. I have dealt with Allen in service for 8 years at least. I would deal with someone else but he won’t let me. Just kidding. I would not want to work with anyone else. We have a great rapport between us.
Great communication and easy to deal with.
Sales team and finance
Very pleasant and got what we wanted
I had our rig summarized however they didn’t fill our LP gas and didn’t advise it was empty.
Will need to take a second trip to fill the tank.
Make this normal practice when doing the walk through so the customer and have the option to fill tank.
We have had great experience with your dealer. However my time and gas has a value.
Our service advisor Tina was very attentive and accommodating! My husband had recently had knee surgery and she did all she could to make us comfortable and keep us informed.
Everything was fixed on our RV at a reasonable price.
Steve was great. Offered a lot of good information and did a great job with my sway bar adjustments
Everyone was so helpful and friendly
Andrew in parts is very friendly and knowledgeable.
I've always been treated very fair--even if things weren't ready or in time, the staff was willing to do whatever possible to make things right.
Very good
Timely appointment, Alan kept me up-to-date.
Brenda in service went above and beyond to makesure everything went smoothly, and kept me up to date on everything
Everyone we dealt with was amazing!! Friendly, knowledgeable, strong listening skills and responsive to our needs. Best experience at any RV dealer we’ve had. And we’ve worked with three other dealers with previous purchases.
The service was performed the same day
Every aspect of this purchase was positive from the Sales (Todd), signing docs (Adam), and delivery (Maria).
Joey in sales was amazing, so calm with my kids and patient, it was hard to not buy something from this guy. Just a good person to work with. We were only looking but he helped us buy the rv of our dreams at a ridiculously good price. Never pushed just was a great teammate in the experience. Ask for Joey! But beware you'll probably walk out a rv owner. :)
When I first purchased the Winnabago Meridian at the Messa Arizona location. I was very grumpy with there service department over the missed inspection issues and the lack of repairs before we traveled back to Utah were we reside.
I wrote the negative rating and got a fast response from Mr Andrew Humphrey were we discussed my complaint. I sent him a list of 13 Items that we found on the drive back to Utah.
Andrew told me to schedule an appointment with your Draper Utah location for repairs.
During the two week wait for the appointment we found several additional Items that needed repaired.
At the appointment at the Draper Utah location we were met by Breanna the service writer and the inspector (I did not retain his name) I was very impressed with them.
We went over the Items on the original list and the other items we found.
I received call from Andrew Humphrey a short time latter. Andrew discussed a path forward and his support for the repairs needed at there location and Freightliner repairs.
I realize this is a used RV and expect to do my part. But the repairs needed are some of the basic safety and functionality of this RV.
I am very impressed with Andrey Humphrey and his commitment to help resolve the issues.
Andrew has been great to work with and I commend the best #10 rating for his efforts
Thank You
These Guys are great. I always feel taken care of for what ever i need done up there
My service advisor Nikki is exceptional.
There is one way General RV could improve regarding service. It took over 6 months to get a replacement fuel pump and filter for the Onan generator on my 2024 Thor Sequence 20L. Had this occurred during the prime RV season this would have severely impacted our camping options. That long a delay which effectively eliminated off-grid camping opportunities is unacceptable. Providing a “plan b” that ensures that repairs can be made without violating the warranty should be developed.