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Customer Testimonials
People
Professionalism by Cliff, Page and Haley in Service has been outstanding. We bought a new Grand Design 5th wheel on Dec 2021 and they helped coordinate hitch installation in Mar 2022 which was not easy, because we live in NH. They are very busy, but went out of their way to work with us.
The service is phenomenal, if sales didn’t do their job- and as we found out they rarely do, the rest of the team jumps in to make sure you have everything you need. They take it personal as if it’s their RV leaving the lot and they go over and above. I would start naming names of all the people who were excellent but I’m afraid I’d miss some and I wouldn’t want to do that. But from the front desk, to the business manager, to the guy who showed us how to work our camper and the one who hooked it up to our truck…they were all amazing and showed us that customer service is not dead. Wixom is 2 hours away from us but that’s where we’ll be going if we have any issues with our camper…why would we go anywhere else?
Jared and Chris were amazing! We highly recommend them both. Jared was wonderful at listening to our needs, showing us all the options for our family, and was incredible with our daughters who we had with us. Chris was great as always! We cannot recommend General RV any higher! Thank you for another wonderful purchasing experience!
Large selection
Enthusiastic team. Well organized delivery and checkout routine.
Overall great experience. There were and still are a few items that need rectified like the wrong internet installation in my RV. We all make mistakes so while I’m not happy about it - I understand and accept it was a mistake. Just wish I didn’t have to drive 1.5 hours each way, spend gas money and my time to fix the issue.
You need to hire more people to work there
So far great customer service
Tom Bennett is a great customer service provider and it was a pleasure to work with Beck, Cristina, Bruce and the entire General RV team.
I had a very good experience buying my new motor home from General R.V. The staff was friendly and very knowledgeable about their products. I would recommend others to do business with General R.V.
I was very impressed with the staff at General RV. In Brownstown MI. As soon as I walked in the door the ladies at the front desk made me feel right at home. I was introduced to Brad Seeman. Part of General RV's sales team. Brad took me out on the lot in the pouring rain. He showed me several travel trailers that i was interested in. Brad helped me find exactly what I was looking for. Brad even helped me negotiate a price that I was comfortable with. Then I was introduced to Kiel Cartwright. Business Manager at General RV. Kiel went to work and found me the best percentage rate available. Kiel showed me what my payment would be. And the rest is history. I purchased the 2022 Prime Time Tracer 27BHS. We scheduled an appointment for me to pickup my RV. When I arrived for my appointment I was taken back to the service center. My RV was cleaned inside and out. They also went through the trailer with me. The gentleman that showed me how everything worked was very helpful. I was comfortable leaving there knowing everything I need to know about setting my RV up on a campsite. I shopped around for about a month in Northwest Ohio and Southeast Michigan. My biggest regret is that I didn't check out General RV in Brownstown MI. first. I highly recommend doing business with General RV. This is based on my experience. while shopping some pretty well known RV retailers in the greater Toledo area. Thanks again to the team over there at General RV.
Sincerely Darren P.
Your quick response to my situation
Great place nice selection.
Very friendly staff, easy to relate to
The special attention that you give to your customers
My daughter and her husband should be the ones you should get in contact with since they will be using the camper. I liked your dealership, however, and would recommend it to others. Thank you
Mary in sales was just awesome!
Friendly, clean and dependable easy in and out. Good waiting area, helpful staff.
The cordial & professional interaction with Shannon Lowe and Chris Coleman.
Jeff Page was terrific with ensuring all of my issues were addressed and that the multiple items were fixed in a short period of time. His attention to great customer satisfaction was spot on. I have been a General customer for several years, and because of Jeff will remain so! Great job.
On the service I have had done so far it has been done in a timely matter.
Seemed well organized well-informed everything went very smoothly. Very good customer experience
Personnel, Dave and Cole, handled our walk through with thoroughness and professionalism. They were patient and attentive and fun!
The staff is so friendly and knowledgeable! They take time to answer and explain any questions. Great folks!!!
Octavia and Mark were phenomenal! Made our purchase and upgrade experience smooth and enjoyable.
Very nice people to work with made us feel wanted ni
Friendly outgoing people there and nice equipment clean building
Price and service
People friendly. great atmosphere. Helpful in every way. Work hard to satisfy customers. I will be a repeat customer. Thanks lakeram.
Everyone is very nice and helpful.