Customer Testimonials

Started with Matt Bartholomew at the Hersey Show, he provided a good service while purchasing a new Grand Design Rv. He continued to communicate throughout the process. Once the unit arrived, there were concerns so Matt ( the other sales manager) assisted us in getting a missing component. Greg the service advisor performed our orientation with professionalism and took the time to answer questions. He even made sure as we were moving items from the old unit to the new one that we had everything we needed. He even had porters assistant in moving our replacement mattress. Angelina in finance was very helpful in obtaining the title so we could take possession of our new unit.

All in all it was a very good experience. Thank you

My concern, my problem, and my needs became their needs. They have good attention to detail.

Bret in service was excellent to work with. Really appreciated his effort to get my RV in and out quick!

Overall good. It would benefit you to have your folks know the products a little better vs kinda of a script to teach and answer questions a little better. I’m discovering stuff that I asked about but they couldn’t answer. Like where is the prep for an inverter? Cougar web site says it should be there. Am I missing something? How to turn on and off the residential fridge. Kinda simple stuff but was missing. So far we are happy with it even if all we have done is camp in the driveway. Thanks.

Loan officer was wonderful. Went put his way to help us. .would buy there again when we we need another one

The professionalism and speed at which things were handled. Everyone was friendly and really seemed to care.

Everyone is very helpful.

Rich and his team was very informative during the servicing of our RV.

Missy in Warranty was great to work with.

Feel like you have a person to help you work through the usual RV maintenance headaches.

Clean, on time, attention toys was good

They truly made us feel special when we picked up our RV and worked hard to get us the best price.

Efficient, friendly—definitely customer service friendly

Everything! Thanks Mike.

Communication was top notch. I never felt a need to reach out and ask for an update.

Guidance was also A++. I never felt I was being sold, pressured into anything. just good practical advice.

Easy process, Jack was knowledgeable about all of the trailers we looked at and the motor homes as well. It was far above a better experience than what we had with RV Camping World in the past.

The service repsentives were professional and helpful in all steps to purchase a RV.

The friendly and helpful service staff

Called and was able to get in quickly and solve my problem

The sales department (specifically Sabastion) did a great job working with me on the new travel trailer I purchased from General RV. The business office and floor associates were very professional.also.

My sales person, Grant is a pleasant, polite and professional. He is a good listener and gave great feedback when asked. While touring the different units I would ask a lot of questions. I realize they have to sell many different types of RV’s and don’t know everything about every unit, but I was pleasantly surprised how instead of making up an answer or saying I don’t know, he would google it and check company websites to give me on the spot feedback on what he found without me soliciting him to do it. Even when I initially walked out without buying he was professional and kind. Jim Brandt in Finance was equally as professional and polite and very good at what he does. His ability to explain in detail what every program or product could do without using high pressure tactics for was clear and eye opening.

My overall experience with the sales and finance team was impressive. I live about 90 miles from the dealership and team were cognizant of my needs and time. Their ability to navigate through my concerns and budget constraints helped me and my wife make an informed decision. Overall, I am very happy I bought my RV from General RV in Ocala and should the need arise, buy there again.

From our meeting with our sales person, Haley, to driving off the lot with our camper, everything went smoothly. Everyone we dealt with was courteous and did what they said they would do.

General Rv North Canton works on your rv the day of appointment.

I like the courtesy inspections. Yes, I’ll spend more money this visit if something is found. But this can save a lot of money in the long run.

Anthony Stanley was able to answer all of my questions. He is very knowledgeable about the RV we were looking at. Very kind and friendly.

Nice people eager to please, quick service.

Salesperson was very knowing of what i wanted and helped me decide.

Everyone very professional and no hard sell

The service department keeps us informed about the progress and any items that are still being worked on.

Fast response from my service agent, Kayte. I really liked the ability to communicate with her VOA text messages. I also appreciated the pre-inspection where it was determined I needed a new set of tires.