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Customer Testimonials
Staff was very helpful
The service rep was very friendly, gave honest answers, kept me updated on the progress of my vehicle being serviced. I really appreciated this!
My service provider Bonnie went above and beyond the treatment that I have received at other RV service departments.
Did not wait too long to complete changing 4 rear tires.
Service was excellent
Staff was very helpful
Overall it was a great experience there was no high pressure by the sales person
from start to finish we had a great experience non pushy sales - we actually went to just look around and they let us look after they pushed us into the correct direction- helped us with all the options that we actually left with buying one- our walk through was done perfect they really take the stress out of what to expect when owning one and answered so many questions with the walk through. the fiance team was amazing as well from start to finish. i look forward to a life time of campers from them in the future.
Heather our service writer is always so kind and attentive. She makes our appointments as enjoyable as possible and always keeps us updated on the progress while we wait.
Spot on with time to complete
Trevor Tyler has been excellent. He stayed in touch and kept us up to date on everything!!
The Service Writer was great. The Team addressed my AC error code and verified resolution.
After a very poor experience here last year, we came back to look at the Brinkley brand. Our salesman, Paul Moody was excellent. Low pressure but effective and delivered on his word. Much different experience all around this time.
Friendly folks
Sales went well ,paper work went pretty well walk threw was good service was slow to add vent cover could cover more about different thing on trailer
Going beyond to find a solution. My old motorhome is difficult to find parts for. Your folks found alternatives that is getting me back on the road
I also vistuted with sales about updating. He was very skilled of figuring out would meet my needs. He also knowledgeable
Great service by Perry. Appreciated the support from Nikki and Abbie!
I noticed the professionalism when I pulled up. They did a thorough inspection and notified me of what the findings were. I had recently just bought a Newmar Ventana 4037. I had the oil changed in the motor and the oil changed in the generator to make sure that I created a zero point for me to keep service records and they gave me a list of other things that I need to get done to get it ready for a trip which I plan to do. There was no pressure selling. It was just notifications. Erica was top-notch.
Wife and I felt overall good about our experience. A few small matters not resolved but everyone was great
Everyone was friendly and knowledgeable. The RV was exactly as described and the whole process was smooth, easy and fun!
I was only there to purchase parts but your parts people were very friendly and very helpful!
Friendly ways, infotmative,
Jeremy was on top of keeping me updated with the status of my RV repair at their facility and General RV was my advocate when it came to dealing with warranty through the manufacturer. Would highly recommend their service center. Shout out to Paul in service as well for the education while I was there, he was a very relatable person and made me feel understood.
Everyone was very helpful and explained things very well.
Amanda and Steve are great!
Your service advisor Leah Meacham was just magnificent! She explained the process of repair and kept us informed on the progress on a weekly basis!
It was great to see that our RV was cleaned and our house battery was fully charged when we picked it up!
Thank you all at General RV!
We had a great experience at General Rv Birch Run. We have shopped at 2 other General RV locations, Birch Run was by for the best.
Amazing people and service
I love that they are local. Everyone is friendly & professional. Best of all, they take great care of my RV.
Very accommodating, professional and friendly.
Chase from the service department at Dover location helped me navigate on going issues with the main slide . He said as extremely helpful with making contact with Forest River to get the repairs completed under the original warranty
Everyone we dealt with was eager to help. They did everything they could to make the buying experience go smoothly, even though there weee some issues that needed to be addressed.