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Customer Testimonials
TINA IN SERVICE WAS VERY HELPFUL AND KNOWLEGABLE.
Everyone we worked with were very friendly and helpful.
No high pressure sales. David was very helpful and knowledgeable in helping us find the right trailer for our needs.
All was great the gentleman put me right on it just what I needed
The whole team gave us time to consider our purchase and there was no pressure. We appreciate that a lot and would definitely recommend General RV to friends.
You knew what needed to be done and you were able to fix it.
It’s pricey, but they did a great job!
Chuck gave me frequent updates while I waited. The waiting area and amenities are nice.
Fast, friendly service.
I like the no pressure. I really like the professionalism of the store. I liked the layout,
The only criticism that I have is when it comes to the finance. The finance officer got visibly upset when I didn’t buy all the extras like warranty etc. However, I understand that is extremely profitable for store . And at the end of the day, I had a great experience .
Great service. Work completed on schedule at the estimated price. Easy check in and pick up.
Good
EVERYONE we worked with had to be the most pleasant group of people we've come across in a long time. From the minute we walked through the door we felt welcomed and respected. There is a great team of employees at your Birch Run location.
Very efficient staff. Mechanics persevered and solved water leak problem.
Fast, reliable service. Emily took our info for the RV and made sure all our questions were answered. Our RV was done alittle after we returned from lunch. A very professional staff.
Completely professional and kept me informed.
Knowledgeable Team
Your service writers, Jerry & Sandy, are like family now.
Everything was good. Everything went really smooth.
The staff made us feel like family. Tera and her technicians were amazing! We felt that we were treated very fairly and are very satisfied with the service. Tera saved our vacation!
Good communication from Danny
I always enjoy working with Mike Williams in service, he always goes the extra mile
From start to finish we had a great experience. Friendly, knowledgeable people who kept their promises. They listened to what we wanted and delivered!
The help
Polite staff, helpful and professional.
Friendly and courteous staff. Everyone had a smile. Very helpful. If an associate did not have an answer to a question, they found someone who did.
Excellent service professional all the way
I thought the entire process from sales to finance was professional. I would recommend getting your finance folks iPads for customers to sign docs
Everyone was so helpful.
Done an excellent job at finding my parts
Love your service department. Also Carl did an outstanding job during our camper walk thru. Parts ladies are amazing.