Customer Testimonials

Kayte Houtz is a super service representative. She shows a genuine concern about what our issues are and tries to make sure they are addressed.

Warren in service was very good and nice.

Dave the salesman was good to respond with questions delivery was on time

We were traveling through town in our RV when we needed to stop at your supercenter for a part for our door. Not only did they promptly assist us, but they also replaced a slider topper that would typically take 6-8 weeks to obtain. We had the pleasure of working with Chris in the service department. He was professional, helpful, and knowledgeable, ensuring that everything was taken care of efficiently. Thank you so much, Chris, for your outstanding service!

Travis helped us out in a jam while we were in a road trip. He got us a new spare tire and covers on the spot. We were in and out back on the road in an hour! Awesome guy!

The staff thoroughly explained everything we needed to know about our new motorhome. They were very patient with us as it was we took our time to think about the purchase. It was great working with all of them. We would highly recommend them to anyone.

I was very impressed how I was treated by everyone in in Ocala UNLIKE in Ft. Myers, Fl.

I am especially interested to see how all of my issues are resolved and the quality level I expect UNLIKE I received in Ft. Myers who still hasn’t addressed the damage done to my torn vinyl in the living area and damaged fan in the bathroom

I’m hoping to get EVERYTHING completed by the Ocala teams

Great customer service

Great job

Friendly!! Questions were answered and lead me in my decision to purchase correctly

They got me in on the “keep you camping “ program. Brandon was very helpful and got our camper set up for warranty repair. Thank you !

Chad is always professional and goes over and beyond to make sure things are done timely, efficiently and with a smile. He makes using General RV service so easy.

The personalized sale and after the fact walk through on the trailer.

Getting us financed and delivering the our slightly used 2023 RV Motorhome working with our available hours.

The staff at the Birch Run General RV are FANTASTIC!!!!!! They are like family.

The service department went over all the work to be done and then made sure we understood everything. Very confident with this whole operation.

The financial dept was top notch! They worked hard to get us what we wanted in payments.

We cannot say enough about Birch Run General RV.

We had a wonderful, no pressure buying experience with Basil

The communication and updates about my rv and what was needed to be done in a timely matter.

Cal was very interested in having our issues resolved and had the work done in a timely manner

the experience was good once they got the things I ordered sometimes its hard to get a hold of someone in the department you wish to speak to . I know they are busy but 48 hrs is to long if you need help right away . The other thing is that things are right costly to have work done.

We recently purchased our 2025 Montana High Country from Pat Higgins with the help of Jarod Swinhard. Both of these guys were so very helpful and knowledgeable in their departments.
Pat definitely listens to what his customers want/need and steered us in the right direction with several perfect RV’s to choose from, explained the differences, etc. Very pleasant experience.

The only downside was waiting for the cleaning crew to finish cleaning the camper the day of delivery.

Trevor takes good care of me. The recall was done faster than expected.
Thank you

Very nice experience! Everyone was kind and helpful. We came just to “look” and bought instead.

Lucy is very good and very smart

The service tech, Olivia, was highly communicative, keeping me updated frequently. She also took initiative to solve an issue with my power hitch. Great job!

The helpfulness and knowledge that Carol was about the service that was needed

Fast friendly.
An
And pick up a delivery service available. Low payments

Was easy to work with on the issue with my fifth wheel.

Awesome team work and answered all of my questions… i love the cookies

Not from the area. Not even the same state. Had some things added on the camper. An issue came up the next day and they fixed it immediately no questions asked. The entire service team were amazing and professional

Friendly staff good price answered all my question.