Customer Testimonials

The willingness to help the professionalism of the team

Great company

One stop shop and variety of brands available.

Got me in quick and took care of the problem. Thank you!

Got our trailer in same day for a leak from the window. Got it fixed so e we could leave for a big trip to the upper peninsula. Very good about keeping us informed on the progress of the repair while we waited.

The service was timely and thoroughly explained.

Staff has always been friendly and helpful.

They are very responsive. Unfortunately we have had our camper in several times for repairs and they always try to do right by their customers

Patrick and Chris were awesome to work with. They kept me informed through the entire process and answered all my questions. If they are a reflection of the General RV staff, then I will always recommend you!

The responsiveness and attentiveness to my concerns.

Came in to get some parts for my 2002 Kodiak scamper Mike was my salesman and he was so helpful and so knowledgeable. There wasn’t a question I ask that he could not answer. Everything was one and one very personable. My wife and I will definitely be back.

She explained everything
However your prices are outrageous!

I was very happy with everything and everyone. Caleb was very helpful and showed me everythingI was looking for. Jen kept me heading in the right direction and the folks showing me the in’s and outs of my camper was very helpful. The guys at the service desks helped answer my questions. I ended up with the perfect RV for me.

Service was amazing.

Friendly staff. This is our second camper purchased from General RV, a Grand Design Reflection 260RD. My wife and I are both excited about this purchase and are looking forward to using it. Last October at a Show in Novi, Mi. I signed a purchase Agreement with a $2000 deposit. A couple of days later I was on an indefinite layoff. General RV was kind enough to cancel the purchase with a full refund. Again we are excited to be back! Keep up the good work guys!

Size and location

Management listen to the customer. Trevor and his manager were very responsive to my concerns.

Service always kept me up to speed on repairs and advised me of costs before work was started. No hidden costs, nothing exaggerated, and repair was done 100% correct with no short cuts taken.

Integer terrific people

Dan from service and parts has better customer service than anyone I’ve met he was quick responding and got the piece I needed which was a trim piece so not an easy find. Then the piece was too big for a standard truck so he found one of his coworkers to bring it to Brownstown on their truck when bringing something else to save me freight cost. I will always look for Dan when I am in need of something from general rv thanks

Very friendly. If RV is purchased there you get serviced more quickly for problems then others who purchased elsewhere.

The service department was awesome. Mr. A Daniels was extremely helpful and knowledgeable. They were able to fit us in on short notice.

Very friendly and efficient

I have always gotten great service from your repair department. My trailer has always been returned when promised sometimes early. My Service Advisor Jillian always keeps me informed along the way. I get the same professional quality from everyone at General RV Brownstown. Yes I do HIGHLY recommend this Location!! I have dealt with other Michigan locations and I can see why people do not care for them, but give BROWNSTOWN a try you WILL be impressed!!! NO I was not compensated for this review it is just how I feel!!

The selection, service, and family - like atmosphere.

Inventory.

Friendly,attentive,made us feel special.

Fast service

Servicing was easy

When I called, I was able to get a timely appointment. I first spoke with Julie, who took my information and kept me up to date on my request. When I brought in my motor coach for a water heater issue, Avery met with me. He too kept me updated while I was in the waiting room. I would especially like to thank Kyle as he “figured out” how to work my water heater. Kyle along with Chris were very knowledgeable with the water heater. Kyle walked me through the process of working my water before I left - I so appreciated that!

I will be coming to General RV for all my motor coach needs.