Customer Testimonials

Very knowledgeable about the issues we are having

Friendly staff.

Knowledgeable

Friendly, professional

Amanda was absolutely fantastic. She is an excellent communicator and extremely knowledgeable and was very helpful.

Prompt attention to fixing my service problem and good communication on status and follow up.

The finance manager Dan Saxey was awesome, took great care of me

Everyone was friendly and knowledgeable, there was no pressure to purchase anything, which is refreshing. Thanks to the General RV team.

The experience in its entirety definitely needs work, but people like Sean in the service department are making this transition of a new RV center with Grace! My battery was left on and the door was left open when I left and now my batteries are drained. I’m hoping there’s no damage and that they charge back up. I’m taking into consideration the new aspect of the dealership and that’s why you’re getting such a high score. I also make room for that type of growth And again someone like Sean is really serving the people that are not having the greatest experience.

All of the team from sales, to finance the folks that did our tour etc. They all were super helpful, very responsive and pleasant to deal with.

Steve Poels, Steve Butler, Rory in finance were excellent to work with. They showed us several rigs in our price range and were a great help to us in our trade in. We never felt pressured or obligated to buy while looking at these rigs. We got a killer rig. 2023 Tiffin Allegro Open Road 36LA. The walk through with Jack went very good. I would recommend General RV to anyone looking for a RV. Thanks again for everything.

The Service Department is experienced.
Honest.
Give good advice .
Work done is standard and we are very happy.
Especially Alissa Kroll and her managers need compliments.
They listen to our concerns carefully and we leave satisfied.
Especially in the RV world I hear horror stories, so they stand out.

Katie is awesome, professional, knowlegble, friendly, takes.the time.to make sure all my questions are answered. Also all you ladies are so awesome to male sure we are greeted when we come in. I just feel so welcome there.

Quick response to recall questions

All associates were friendly and helpful. All questions were answered where we understood. Did not feel like we were being pressured to make purchases. Very good experience all around.

Everything got fixed .

Tonia in the service department was amazing and professional.

She was able to answer all of my questions knowledgeably.

Fast service. Kept me informed.

I thought Tonia did a good job of communicating

Everything

Attention to details

Service advisor was laid back and seemed quite honest

We enjoyed looking at new travel trailers

Quick response and very pleasant to deal with.

Justin is a great help

Turnaround time on my multi point inspection for

How every one worked together as a team and was dedicated at ea of their job rolls.
I bought a small RV not a big expensive one.
The whole dealership made me feel like I was important even with the smaller purchase.
Everyone spent all the time I needed, answering all my questions during my decision to make my purchase.
They had busy schedules but ensured I was made to feel special.
The dedication the service department had to put a hitch on my Mini Cooper for my Bugg RV was excellent customer service.

Quick service.

Parts counter person was very helpful and looked up and ordered the correct part for my rv. Part arrived on time and worked.

Chris Sickal was great.