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Customer Testimonials
Staff were all very knowledgable
Our service rep Matt kept us updated on the progress of the repair.
He is also very personable and sincere.
Staff very friendly and took ample time to explain all aspects of the transaction.
John Lemen was excellent! Friendly, knowledgeable and willing to spend time going over all the details of the coach while we considered a purchase.
Shawn is one of the best service advisors I have dealt with.
Only complaint is it always takes 6 hours for service even for simple things…
Very organized and efficient service.
Kevin is fantastic. Very personable and always follows up when he says he will.
We were hesitant to purchase the extended warranty plan when we purchased our used travel trailer back in February. So grateful we did! Cannot say enough about the service we received. Brenda was fantastic with communicating every step of the way. They were able to get our RV in and back to us within a week! The warranty essentially covered everything. Grateful for the excellent customer service!
Everybody from the sales department to the service and delivery was very professional
The service department triple checked the exploded views of my water heater to ensure that I did in fact have the correct part…AND they had it in stock!
Good people
Sam and her technician were super nice and were very professional. My RV was serviced quickly and there were no issues. The parts department was very friendly recommending some useful products I haven't considered before. The waiting area was comfortable with nice seating, tv, beverages and snacks. Will definitely use this service center again.
Always professional and do great work
They were very considerate helpful and enjoyable to work with I would go back thank you for your service
Service guy Zach c going over everything that my motor coach need and was very to talk to
Fair diagnosis fee, quick repair done to manufacturers specifications, at an affordable price.
They were great to work with
Christian the svc manager was great!
Good service. Friendly empolyees
Good communication.
Friendly, nice and listen
When you get the right people things do happen quickly. I had the wrong Service man when Steve took care of it it all worked. The place is good. The prices are good. The Service people that are there. You have to sort them out. I had a bad one then I had a good one. You just have to work with it.
Excellent service and well organized delivery of new Brinkley I 275.Answered all our questions. Friendly knowledgeable staff spent the the entire morning to safely get us and our two standard poodles on our way back to AZ. Special Thanks to Wyatt and Dan.
Walt is excellent. Knowledgeable and professional. You guys fit me in this week and I appreciate it!
Dennis Pisha the service manager is a true professional. He went above and beyond. Very professional polite staff. The dealership was very clean.
My RV was substantially damaged and I brought it into General RV in Brownstown for repair. They immediately evaluated the damage and kept in contact with my insurance adjuster. I received updates from my service advisor (Amorette) every step of the way with additional weekly updates even when they were just waiting on parts. The repairs were completed faster than expected and not only that, the quality of repairs were better than expected. Prior to leaving the lot I conducted an inspection on the repairs and I was pleasantly surprised to see that they replaced items that may have been repaired but errored on the side of safety. The metal and plastic trim looks factory. I was preparing for a long difficult process and to argue about the quality of the repair but General RV never let me down. I am extremely happy with my experience and thank you again to Amorette Scalf!
Leslie my service representative kept me informed on what was happening.
They were friendly, courteous, and very helpful.
When they were showing us the Trailer, we were going to buy they notice some problems and rather than hide those problems They immediately fixed them, and I really appreciated that they were honest.
Prompt and quick turnaround.
Everything in the transaction and delivery was good. However, after the walk through and paperwork, it took over an hour to bring the unit up so I could leave.