Customer Testimonials

Just getting what I needed

Bonnie was very professional and kept me informed on the progress of the service. I appreciate the fact that she is my service representative for each of my service visits.
Thank you

Warren was courteous, knowledgeable, very helpful

Megan and Kayte are the best. Jeremy is always very helpful. Same with Kirk (?) in parts. Very knowledgeable. All get 10 plus!!! Thank you.
However, I am concerned about the rising prices of service.

Very professional all parts of this business

Good service

We were “waiters” and they were accurate in their estimate of length of time.
Approachable, friendly, results oriented & thought outside the box.

They have taken care of all the issues that I’ve had with my new rv

Shirley was fantastic as was her husband and Jason Smith and the other gentleman that helped us with the jack information and Charles, He was nice too. Charles solved our problems prior to us knowing we had problems and offered a solution on the spot.

The walk through was very thorough and they took their time in each phase of the process. I never felt like I was being rushed out of there. With that said, be prepared to be there a good portion of the day because they were behind and there was a lot of waiting in between steps. I feel like maybe during those times it would be beneficial to cross train some of the sales associates to assist to keep the process moving for everyone. Overall, I was very pleased though and thus far am happy that we decided to make a purchase through them.

Mine was a warranty service experience. My service advisor, Tracy, was helpful, listened carefully, documented everything we discussed. And she followed through. The drive to Ocala is a 160-mile round trip, so coming there for service is not something I take lightly. The completed work appears to have been done right. I will have one more trip up there, as some warranty parts were still on order. My expectation is that these final repairs will also be top notch.

Mike, our salesperson, was terrific. He was very knowledgeable about the unit we were considering. He made us feel comfortable while taking our time to make a big financial decision. Happy we bought from General RV and specifically from Mike.

Trevor was excellent and clarified everything that was done to my fifthwheel.

Quick and easy

We had a leak in our Winnebago we headed to General RV without an appointment. We were traveling from Long Island, NY. When we got there after a 3 hour drive we explained what was going on they said they were completely booked but said they will see what they can do. We waited a few minutes and Will came over and spoke to us an said he will squeeze us in. Will was very knowledgeable and very helpful he explained everything that was going to happen. I wish I could remember the other gentleman that was working with him because he also was amazing. They fixed the leak and we are on our way. I give General RV 100 stars! Thank you

Amanda, in the service department, is very helpful and friendly. She goes above and beyond!

Service time was quick and they kept me informed.

Everything! Roxy was incredible as was Toni. The ENTIRE staff and experience was second to none! BRAVO

Dominick made everything amazing. From the first time we talked to him through the after purchase care. He was fantastic!

Amazing experience after leaving a horrible experience at camping world. We loved the sales lady and the whole process

Very helpful and thorough. They gave us a great deal and prepped the RV per our list, and took the time to make sure we were happy with our purchase.

Red carpet experience!

Friendly and professional

Danny Browder helped us with our trailer service and winterizing needs. He was friendly, professional and made sure everything was taken care of in a timely manner. We will be back in March to get the rv ready for the season.

That they took the time to get your information

The professionalism that was shown by Gage in handling our problems.

We had a great experience at General RV Center in Ashland, VA with the purchase and installation of after-market theater seating for our RV. We wanted to make sure the fit would be perfect and it would be placed exactly where we wanted it. Tera assisted with the initial purchase and measurements and was very courteous, patient, and professional; NiAsya (our Service Advisor) was very nice and made sure everything was done to our specifications; Jeannie (the Service Manager) was also very nice and made sure our specifications got communicated to the technician; and our technician (Erik) was very professional and patient with us and made sure the seating was placed in the exact spot we wanted so that I was afforded more room behind the passenger seat so that it would fully recline. The install was done just the way we wanted and we could not be happier! All-in-all, we had a great experience with all these staff people and would be happy to use General RV Center again. We highly recommend them!

James went above and beyond to make sure we got the rv that we wanted. He was very knowledgeable and helpful. I would recommend General RV in Mesa every time.

They are very helpful with the buying process soon as I needed service they were just as helpful explaining to whole process to me keeping me informed was the best decision I made

They made us feel special and cared about our thoughts and concerns.