Customer Testimonials

I felt that my salesman, Matt Williams who I built a relationship with over the last year was excellent and was very patient with us during this entire process. He worked with us without being overbearing or pushy to get a sale. Also our Finance Manager, Trey Hill and I worked through various RV’s and models until we found the right motorhome for us. The walk thru was conducted by Tom Hunt and he was excellent.

Excellent customer service! Everything went smoothly from looking at the campers, financing, and the complete walk through.

Good service rep

They understood our need to finish quickly so we could continue our travels to see our daughter and granddaughter in Ohio before we continued home to Florida.

Everyone we spoke with was professional, helpful and seemed genuinely interested in making our experience a positive one.

Trevor was great if it wasn’t for him I wouldn’t have bought a RV. He’s the one that made it all happen. Great desk, Gentlemen,. It was closing time and he took time out of his day to show us some RVs. That’s when we decided to buy from him. He was very knowledgeable. Also, Dave gave a great tour once we’ve got our rig. Definitely would buy another one from you guys. thank you, Scott And First name removed

Courteous and professional

The ease of communication and how thorough the team is to report against your motorhome concerns.

Everybody helped me in getting the answers I needed about the parts I needed to order and the ordering process went very smooth. The last time I was there it was awful this time. It was totally different.

Courteous efficient service

Hailey! She was great!

Everyone we encountered at General RV Burch Run was so welcoming and friendly! Very family oriented would definitely recommend.

They were friendly and took care of the problem quickly. The pricing was fair for the work that was done.

They were competent and able to complete my tasks with no difficulty.

Great service

All were friendly and gave good advice and Angelina Evans was extremely informative. Christina Boucher was very informative. There was a “hitch” in delivery of our order so when we came back several weeks later she and service advisor Alan Adar jumped in and truly helpful in bringing up on our review and answering questions. Christina had suggested getting a smart rv surge protector on our first visit so this visit I asked her to get one for us to take home. We had a camper through the ‘70 and 80’s so needed brought up to current needs.

A very professional staff. The accommodations for the waiting room we’re outstanding.

Found what my wife and I wanted in a trailer. Used but in a good price range.

David Frankel helped me find the right travel trailer for my needs. He did an awesome job. The whole experience at General Rv was great, right down to the delivery. I would recommend buying your next travel trailer or Rv from General Rv.

The communication between Fernando and and us was timely and it was always available

Very easy to schedule an appointment, waiting area was nice and well stocked with drinks and snacks, service dept. did a great job on my repair, Kristen assisted me with making sure all my lights were working and I was ready to roll. I’ve already recommended General RV service dept. to friends. Everyone was so friendly. I have found my place for any service I need in the future. Thanks!

Service was great.

Very helpful in helping me find my product and super friendly

Andrew Courrier our service advisor has been awesome the last two seasons. We’ve had more Brinkly issues than we care to discuss probably around 50 in our first year on our brand new unit and everybody has been excellent in getting these things taken care of. We totally appreciate you general RV!

We are always treated well. Our concerns are addressed and resolved. Vince at South Ogden was great to work with.

Quick and friendly service!

People are friendly!

Sandy and Chris are great!!

Knowledge in answering direct questions. Quality of work with Tech that knows how to fix components. There is no reason to take your RV anywhere else in Lancaster county.

The ease of the sale with the rep and negotiation. We also enjoyed the detailed walk through of the unit and verification of fine unit when it came in.