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Customer Testimonials
I had an experience at the clarkston location and after that I had swore off General RV to be honest. However, I decided to try the wixom location, and I couldn’t have had a better experience from start to finish. Adam was a phenomenal salesman. Super friendly. And super fair. We then had Mike Desheles as our demo guy. And he could very well be the reason I’ll be a lifetime General RV customer. He was super thorough. Very friendly, and extremely professional. I appreciated that once I gave my background as a boat technician and being able to install most accessories myself, he was very understanding. He still would recommend different things, and I DID buy some accessories. But he was not pushing anything whatsoever. Couldn’t be happier with the demo. I also dealt with Alex at the parts counter who was unbelievably helpful and informative. I had a few questions about different things and he was knowledgeable about all the products. Finally we had Logan hook us up to the truck and go through some hitching info. And he was also super friendly, professional and knowledgeable. Overall my second experience at the Wixom location made up for my first experience in Clarkston. The entire time I was at the wixom store, I felt comfortable, informed and that I was being treated fairly. I would recommend that specific location to anyone looking for an RV. I’d like to send out one more thank you to everyone involved in the process, especially Mike to be honest, for making this a fun and enjoyable way to buy an RV.
They were very easy to work with and our walk through with John was excellent
Kept informed of where my RV was at all times, and was very accommodating to my schedule
Sent the husband to get my dream rv(drove close to 3 hrs to get) they had the one we wanted! He spent the entire day with the staff like they were family and gave him the full on walk through, set him up for the travel home safely, and made some new friends with great conversation and he was bought lunch for his long drive home. Thanks so much for everyone there that made this happen. This is our first rv purchase and I'm in ❤️ great people! 👍
The whole team was very eager to help
coming back - you are not just a number here or a sale, THEY TRULY CARE about the full experience (customer-focused service and satisfaction, but most importantly hiring top-notch team members that embody qualities to work together as a team)! It's so rare in the society we live in today - NEVER lose this, as it's gold!
All in all, we truly left here feeling like family and we'll be lifers with General RV Wixom - thanks to everyone we met with that made it a stellar experience that we didn't catch your name to add to this review...you matter too and we thank you for an amazing day!
Everyone at every level in all departments were very helpful and friendly. Not a single complaint about anything.
They had my part and the front desk lass was very friendly. Thanks
Honestly about the RV I purchased. Easy and efficient deal. Very helpful staff from the front desk all the way through the process
My salesman Patrick was exceptional throughout the process.
Everything was great until service completely messed up installing my TV the wrong way and not level and in a brand new camper that will now have huge holes in the wall.
Very organized
Easy to work with and fast!
They did good work, but took forever to get parts
Everything was perfect.
Friendly, kept me informed and Amanda was great to work with.
Very accommodating
Bob B. was extremely knowledgeable and professional. We never felt rushed or pushed into anything we weren’t comfortable with. His focus was on our needs and desires and he worked within a budget we were comfortable with.
Everything with completed as expected and Kristin ensured we where informed and understood each step/cost of the maintenance.
Everyone was helpful and very genuine.
Nikki always gives me great service and I feel I’m in capable hands. Someone knows what’s going on with my motor coach. Also, I was almost an hour late and she managed to get me in and out in one day. Recommend anyone not only use the service department, but if possible just buy there so you will have great service from the start.
Súper agradecida ellos son espectaculares y te hacen sentir y salir 1000% satisfecha
Knowledge
The staff were super friendly and helpful
Staff was polite and understanding. General RV worked with our timeline!!
Service tech kept me updated on my service status which was performed in a timely manner
This was the best service I've had at any RV repair/service center. From start to finish everyone I interacted with was professional, friendly and very knowledgeable. I highly recommend this service to anyone who reads this.
George Moran from Wesley Chapel
Great communication thru the process. Great facilities while we waited to have our recliners installed. They were installed professionally.
General RV is a great company to deal with.
They are courteous. Thoughtful and very knowledgeable.
I highly recommend them
We had a great experience. We did our walk through on Saturday and we picked it up this morning. The staff left the coach under the canopy so we could hitch out of the weather.
Great experience!