Customer Testimonials

Lori in parts is as usual a very helpful representative for general RV. Thank you, Lori.

We love General RV!

Easy to work with and great communication. Not super pushy sales people

We had some issues with our new Class A. Upon returning they exceeded all expectations on repairs and showed concern for our happiness. We would give them 10 out of 10 stars.

My service advisor was extremely helpful. I talked about my Warranty Forever that I have on my travel trailer.
He followed up on it And he made it happen. Very professional and helpful!

Thanks

Even though the process began a little tense because of sales pressure; when I mentioned it; the sales person backed up and then it went very well. I felt apprecciated. When at financing, he also was patient with me. I would definitely return when ready for an upgrade. Thank you very much.

The whole team made our experience amazing! A huge thanks to Tony, Solomon, Sierra, Dale, John, James and everyone else who helped us find, fund, and receive our new trailer. Dale even came to our house to troubleshoot an electric tongue jack we added on. Amazing people!

Staff very personable

So… at walk thru /pick up of my new fifth wheel they found a hydraulic leak … not only did the fix it .. they compensated me for my long wait!!! I highly recommend them !!! I couldn’t be happier with the outcome !!

The people was very knowledgeable and kind .And took care of our problems with our RV.

Lori at General RV or Richmond, VA was a treat to work with as a service advisor. She was honest, up-front, timely, and even found answers to my less than traditional RV questions. General RV has been very helpful to me as a non-buying customer, still allowing me to service my camper there even though I didn’t buy it from General RV (they do sell my brand though). Customer service is much better than where I bought my camper, and even though General RV is a bit more expensive, it’s worth it for the peace of mind when we get out in our travel trailer.

They took care of us fast.

Heather and the service tech were Great!

Was able to get our 2025 GD Momentum 344M in for multiple repairs quickly and all were covered by factory warranty after our maiden trip. Big thank you to service writer Brandon Hurst and the repair/service team at General RV West Chester , PA !

Great customer service and some very good people.

General RV Elisabethtown is a world apart from General RV Ocala. I did have to wait several hours for the service to be completed but that was in part failure by Ocala. Also, Missy was very conscious about checking with me and giving me updates as the service progressed. You wouldn’t want to lose her.

They always do everything for us! They provide the best service possible to their customers. There was a scheduling glitch but they made it work!

It was a smooth process from the awesome sales rep Bob to the GM Mike and not to forget Siera who walked us through and showing everything. This is our third RV we have gotten from you guys. And I have say you guys got it right.

Great service
Great staff.

I feel like we got a good deal and all the people have been great to work with.

Service has always been very helpful

Keep me informed on part’s needed, I am very pleased with the service

Had a few issues with spec errors. The dealership made it right.

Mattie helps me each time I come in to get service; ensures I get done what is needed and work is completed on time.

Communication

Everyone was very friendly and efficient. I have enjoyed working with them.

The service department is very organized and competent. We especially liked our Service Advisor, Sandy Mitchell. It is very difficult to find good RV maintenance service in Jacksonville, so it’s good to know that we can rely on General RV.

We had a small window to purchase our RV and they worked with us efficiently to put us in the right RV in the given window. Everything was great and everyone was friendly and helpful.

Representatives were friendly and competent as we worked through process.

Very professional and friendly