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Customer Testimonials
Matthew was a terrific service advisor. We came without an appointment at 9 am with an electrical issue. Our coach was purchased from General RV in Ashland, VA. Matthew could not have been more accommodating. They took our coach in for service immediately and we were out by noon. Extremely happy with the service.
The people! The people! The people! Every person was amazing and worked tirelessly to make sure our motorhome was perfect and ready for us. We did not just buy a new motorhome, we made new friends!
Excellent service
They were friendly. They tried to answer my questions and concerns. So far I am pleased with the care they provided. There are a few problems that we have noticed with the travel trailer that we hope to get resolved.
Mary was very helpful and went way above.thanks which I could buy a trailer from you.
Fast
The walk through was the best!
Prep was as promised & our salesman was super.
Sarah was very helpful, kept me informed and I was very happy with the service
Great people. Honest people. Well worth going with the best!
How quick they got the part to us.
Courteous and a job well done.
Ashley is wonderful.
Very nice people and quick response to all questions
We love our Nexus. The service people have been very nice trying to fix the problems.
Good selection, Good prices, and Good people too.
The roof came very clean and the whole rig looks great! Mr. Zimmerman was great to work with.
Nikki is always great. Friendly service team, great atmosphere
Mike Williams did an excellent job of handling my service needs. He obtained the needed part and fitted it in to their busy schedule to take care of my service problems. Mike is a strong asset of the General R V service staff.
Amazing results!
Everyone was very helpful and friendly.
Got G12 working again and the mirror to stop sounding like a chipmunk in the wall.
Knowledge on sales
Jake was great to work with, great and timely service with great communication
Kevin was awesome to work with. He gave us time alone to look and provided the information we needed to decide on the perfect RV for us.
You fixed my water pump without trying to sell me something.
The facility was very impressive. We showed up at opening to have a couple of recall safety items checked to see what kits or parts were needed then schedule the work. We were taken care of quickly and were rescheduled for our future repair. We want to mention our service writer
Nikki walked us through and explained what was needed on our coach and took care of us.
Thank you,
Scott
Custom service for me has always been *****
Overall responsiveness and genuine care and concern for the customer. They take a personal interest and ensuring that all questions are accurately and effectively answered, and working alongside the customer when necessary. Their engagements and interactions are truly second to none. Their efforts are recognized and appreciated. It is amazing to see how each area works effectively and efficiently together as a true team from beginning to end
Chris (Corbett?) was excellent and helped me with my service issue, getting out the door and on our trip in no time. 10 out of 10 for sure.

The personal attention they give you