- Phone: 509-582-9000
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based on 8271 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical smells, dries quickly. Friendly, efficient techinnnicans.
Like the text letting us know when you were arriving. Took a bit longer than expected but did a good job so worth it.
They do the job as advertised!!!
I really wanted to use zero rez to clean my carpets so I could get the hair out - I heard about the lifter. The first time you came out you left spots - the guy did a great job in the first half of the house but I felt like he just got tired and didn't do a great job in the last half. so we commented that. I decided to try again to have you come out. The second time you came out there are several spots that were not even cleaned. You also damage the wall - which you came back and fixed. I feel like the type of cleaning we get is what ever the person cleaning feels like doing that day. I don't feel like you are a professional company that cares. Also we had to remind the tech both times to use the lifter - even tho we asked for it when we called to request service. I would like to use zero rez because I do feel like they can do a good job. but the tech here is not good.
We had our carpets cleaned yesterday and your technician was very professional during this time. Covid has us all on guard.
He also explained how we could manage our pets with your products. Our carpets look great. Give him a raise!
I’ve recommended you and will continue to do so and use you.
Melanie J
College place
Thank you! Staff was very friendly and professional!
Very timely and efficient. Got the job done in a very short time. Will use them again.
Service is amazing.
Gentleman was very forth coming with instructions, and answering questions. Carpets look besutiful
I had some stains on my hallway carpet that I knew would probably require extra treatment, and I told the technician about them. When he was finished, I told him that some of the stains were still there, and he said that he knew that, and was going to get a special stain treatment liquid out of his truck. He came back in and used the stain remover, and said he’d gotten it all out. I tipped him $50 above the cost of the cleaning. But now that the carpet is dry, the stains are still easily visible. SO disappointed.
They appear to do a good job and the personnel who provide the service have always been very professional. The company calls to verify the appointment time and then follows up with a call of the anticipated arrival time on the day of their service.
You did a great job!
Quincy did a great job. I’m very happy with his work. Carpet dried overnight and it’s nice and clean
The staff were professional friendly prompt and efficient. He got slime out of my carpet!!!!!
Products don’t build up on carpet. No strong smells. Dries quickly and carpets feel soft. Guys who worked on our carpets were professional and kind. I will definitely recommend Zerorez to others.
Always enjoy the professional way you do your work from inital response to the cleaning to the follow up. I have never been dissapointed.
Process was simple. Prices good. Great job by technicians.
I don’t have an asthma attack when my carpets are being cleaned. The end result is wonderfully clean.
Professional, friendly, and outstanding service!
The service was very professional and friendly
Very good
You were at my house Tuesday afternoon. Your guy totally missed the cat pee spots in my family room which was a huge part of the reason I had the carpets done. They looked clean but I could still smell them so I shone a black light on the areas and they are ALL STILL THERE. They look exactly the same as before. So please come back and fix these spots in my family room.
Thank you
Name removed Rogers. Phone number removed
Name removed. Phone number removed
Technician was excellent and motor home carpets look awesome. Thank you!
First of all, the technician was wonderful and very professional. The carpet was so clean after he was done. They did a fantastic job. I would highly recommend this company.
I like that the service people are friendly and prompt. They tell me exactly what they will do and
let me know if there is something they think I need done and how much it will cost. I just had
my sofa cleaned and it looks great. Except for one wear spot it looks like new! I have also
had my carpet done and it looked beautiful when they were done. I will call them the next time
I need any of their services.
LOVE LOVE LOVE
my house smells soooooo nice and the carpets feel great !!!
thank you soo much
we will be seeing you again next year!
Prompt, great with rn.
Serviceman was very clean cut & professional & fast. No chemicals used and no strong smells.
The techs were efficient and were careful with their equipment....worked hard and did a great job.... also went in depth with the options that were available to us....
Came when scheduled.