Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8889 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 6, 2014 — Rated 10 out of 10 by Diane Headley Zerorez Tri-Cities
What do you like about our products and services?

Zerorez aims to please!
Report a concern   August 5, 2014 — Rated 9 out of 10 by T.J.R. Zerorez Tri-Cities
What do you like about our products and services?

Timely, dries quickly, fewer chemicals used if any
Report a concern   August 5, 2014 — Rated 10 out of 10 by Carol Stover Zerorez Tri-Cities
What do you like about our products and services?

Your reps are very courteous, polite, knowledgeable and helpful. The special products really do the job! I raise Australian Labradoodle puppies so there were some difficult SPOTS! Your rep and your products are terrific. Thank you for making all my carpets look like new.

Carol A. Stover
Blue Star Labradoodles
Report a concern   August 5, 2014 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

Professional, helpful, took the time to explain options.
Report a concern   August 4, 2014 — Rated 10 out of 10 by Rashell Hough Zerorez Tri-Cities
What do you like about our products and services?

Robert was very professional and did a great job explaining the products and services that Zerorez had and how they would help us with the puppy urine spots on the carpet. He also sold us a bottle of Zero Stink and explained how to use it if the puppy has another accident.
Report a concern   August 4, 2014 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

I like that the gentleman was very honest, easy to work with, and everything seems clean and smells fresh as of today.
Report a concern   August 4, 2014 — Rated 10 out of 10 by T.O. Zerorez Tri-Cities
What do you like about our products and services?

The pet treatment and next day service!
Report a concern   August 3, 2014 — Rated 9 out of 10 by Hodge Parker Zerorez Tri-Cities
What do you like about our products and services?

The carpet looked terrible and I honestly thought it would need to be replaced, but the tech got all the spills and dirt out of it and saved me from getting new carpet.
Report a concern   August 3, 2014 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

I like the brush they used to clean the air duct and service was wonderful
Report a concern   August 3, 2014 — Rated 10 out of 10 by Kim Craythorn Zerorez Tri-Cities
What do you like about our products and services?

Darren was an excellent worker and did a wonderful job..the carpet looks brand new. Love the results. The special was an added bonus.
Report a concern   August 2, 2014 — Rated 10 out of 10 by Barbara & Douglas Korten Zerorez Tri-Cities
What do you like about our products and services?

Techs are very efficient and personable. Never had a stain that you could not get out. Carpets stayed cleaner for longer and they dried nicely.
Report a concern   July 31, 2014 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, courteous associate. Professional manners. clean carpet!!
Report a concern   July 31, 2014 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Thanks Tyson, you did a great job. I gave all the info to Mr.Beaton, he thought the carpets looked great, Thanks again, First name removed M.
Report a concern   July 30, 2014 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was professional!!
Zerorez has the best product and service!
Thank you Tyson!!
Report a concern   July 30, 2014 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Water based solution that is safe for my family!
Report a concern   July 29, 2014 — Rated 10 out of 10 by Angela Jacobson Zerorez Tri-Cities
What do you like about our products and services?

The friendly and knowledgable workers; the fresh, reasoable prices; clean smell that lasts for a long time after cleaning; the softness and "new" feel of the carpet. We've used your company 3 times in the past 6 months (puppies that we're house training) and we've been pleased everytime! Thank you!
Report a concern   July 28, 2014 — Rated 9 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Rugs looked great and dried quickly
Report a concern   July 28, 2014 — Rated 8 out of 10 by M.R. Zerorez Tri-Cities
What could we do to improve?

I think the carpets turned out great, especially given the age of the carpets, even better than other companies' performance. I definitely would recommend Zerorez for the carpets and did give them an 8. As to the furniture, Darren came back to redo the sectional because of a persistent doggy odor problem even after being cleaned. However, the odor still remains. For upholstery I prefer the soap extraction method. I didn't have that odor issue afterward rather a fresh scent.
Report a concern   July 27, 2014 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

The professional was very knowledgeable! Answered all questions! Did an excellent job!
Report a concern   July 25, 2014 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

I'm very pleased with the carpet cleaning. Darrin was very knowledgeable and polite, and did a great job
Report a concern   July 25, 2014 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look great, and it took no time at all to do. Was pleased the guy put corner pieces on the walls, have never seen that done. l will use definetly use you again.
Report a concern   July 24, 2014 — Rated 10 out of 10 by Megan Anderson Zerorez Tri-Cities
What do you like about our products and services?

That it leaves my carpet clean and it doesn't attract more dirt after it's been cleaned like other carpet cleaners. They can always get the red stains out!
Report a concern   July 23, 2014 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

I was able to get an appointment very quickly. The service provider was on time and professional. The service was quick and my carpet looks great.
Report a concern   July 23, 2014 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

very friendly staff and excellent work
Report a concern   July 20, 2014 — Rated 10 out of 10 by Harold James Zerorez Tri-Cities
What do you like about our products and services?

great job
Report a concern   July 19, 2014 — Rated 10 out of 10 by M.P.S. Zerorez Tri-Cities
What do you like about our products and services?

Your products are environment and material friendly. Excellent customer service.
Report a concern   July 19, 2014 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, competent personnel. Carpet smelled wonderful and was completely dry within 24 hours of visit.
Report a concern   July 19, 2014 — Rated 10 out of 10 by Warren Baze Zerorez Tri-Cities
What do you like about our products and services?

He was awasome and knew his stuff
Report a concern   July 18, 2014 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was thorough and professional - on time, did a great job and I would recommend your service to anyone and would call you again in the future.

Thanks,
Name removed
Report a concern   July 18, 2014 — Rated 10 out of 10 by D.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpet feels and looks clean. It dried overnight.

Privacy Policy