Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 5, 2014 — Rated 10 out of 10 by Kathy Ransom Zerorez Tri-Cities
What do you like about our products and services?

It smells wonderful, and it cleans GREAT!!!!!

Report a concern   September 5, 2014 — Rated 10 out of 10 by M.A.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, thorough.

Report a concern   September 5, 2014 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

I like that you didn't use shampoos on the carpet. I also liked the citrus smell of the solution that was used.

Report a concern   September 5, 2014 — Rated 10 out of 10 by Jasmin Mercado Zerorez Tri-Cities
What do you like about our products and services?

The service is excellent and it's really easy to schedule an appointment, I recommend zeroes to all my friends and co worker.

Report a concern   September 4, 2014 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Good results, reasonable pricing, on time.

Report a concern   September 4, 2014 — Rated 10 out of 10 by Denny Payne Zerorez Tri-Cities
What do you like about our products and services?

I was AMAZED how great the carpets looked after the cleaning!!! My carpets were really worn from foot traffic leaving them with dirty footprints. After cleaning they looked brand new agian! And the gentlemen doing the cleaning, Tyson, was very friendly, efficient, and did a wonderful job! Thank you!

Report a concern   September 3, 2014 — Rated 7 out of 10 by B.T. Zerorez Tri-Cities
What could we do to improve?

We have a few spots in the high traffic areas that did not come clean

Report a concern   September 2, 2014 — Rated 9 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

Technician arrived promptly and worked very hard.

Report a concern   September 2, 2014 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Timely service and great results.
Very dependable.

Report a concern   September 2, 2014 — Rated 6 out of 10 by S.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

well I waited an hour before I made contact to see why no one had contacted me or showed up to clean my carpets at my business...

Report a concern   September 2, 2014 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional.

Report a concern   September 2, 2014 — Rated 10 out of 10 by J.O.C. Zerorez Tri-Cities
What do you like about our products and services?

Tyson was very professional and the job turned out very well. I'm very pleased.

Thank you. First name removed O'Connor. I recommended you to one of the ladies in the office,

dept Corrections.

Report a concern   September 1, 2014 — Rated 10 out of 10 by T.R. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look really good after cleaning. The Tech was very friendly and polite. Will recommed family and friends to Zerorez when they need their carpets done

Report a concern   September 1, 2014 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Very professional. Any issues are taken care of immediately. Appointments are kept as scheduled.

Report a concern   September 1, 2014 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Robert was great. Knowledgment

Report a concern   August 31, 2014 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

I think it was the most through carpet cleaning ever! our tec Kyle was very professional and done a good job upselling!! We ended up spending twice as much as planned, that didn't make me happy, but the job was worth it.

Report a concern   August 31, 2014 — Rated 10 out of 10 by Patty & Lynn Bateman Zerorez Tri-Cities
What do you like about our products and services?

Your products are enviornmentally safe and work very well. My husband just recently picked up a bottle of your spot cleaner fo carpet and it works wonderfully!!!
I can't say enough about the wonderful service that Zerorez provides.. they are the BEST!

Report a concern   August 31, 2014 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Everything!

Report a concern   August 30, 2014 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough, verified what he was going to do and cost prior to starting, did a walk through at the end to make sure I was happy with the results. He didn't come acrossed rushed to get to his next job. Very professional!

Report a concern   August 30, 2014 — Rated 7 out of 10 by N.B. Zerorez Tri-Cities
What could we do to improve?

your price to clean the area rug was high in my opinion.

Report a concern   August 30, 2014 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was so polite and helpful. He explained my carpet needs and he quoted me fairly. Did the job quickly but did a great job!

Report a concern   August 29, 2014 — Rated 9 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Service was fast and on time. Made the carpet look brand new.

Report a concern   August 29, 2014 — Rated 9 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Leaves a clean looking carpet.

Report a concern   August 29, 2014 — Rated 10 out of 10 by Kelly Mattocks Zerorez Tri-Cities
What do you like about our products and services?

how it made the carpets look after they were cleaned by your company

Report a concern   August 29, 2014 — Rated 9 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

I like the low cost and the quick availability.

Report a concern   August 28, 2014 — Rated 10 out of 10 by Antonia Ormson Zerorez Tri-Cities
What do you like about our products and services?

The technician did a complete check for stains that might need extra treatment. He did a great job on our carpet. We are very pleased with his work. Your products did not cause any allergic reaction for me. This was great.

Report a concern   August 28, 2014 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service calls, quality of produce, drying time, personable service tech.

Report a concern   August 28, 2014 — Rated 9 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaner seemed to do a really good job. The spots didn't all come back after the carpet dried like after the last company we used.

Report a concern   August 27, 2014 — Rated 7 out of 10 by A.K. Zerorez Tri-Cities
What could we do to improve?

Lower pet clean pricing

Report a concern   August 27, 2014 — Rated 5 out of 10 by H.O. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When I showed the technician which rooms needed done, I asked him to let me know before he moved from room to room so that I could move things out of the way for him. I don't ha e a very big house so there was nowhere for me to move everything at once. I then set to keeping my daughter busy while he worked. He didn't say anything to me until hewas done, so there are still some big areas that ddidn't get cleaned because things weren't moved out of the way. Mainly about a third of my living room that was covered by a decorative rug. I was very specific in letting him know that I would move these when he got to those rooms. This was very dissapointing as I had heard such good things about Zerorez.


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