Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 26, 2021 — Rated 0 out of 10 by S.A.M.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The rug on the stairs and in certain spots looks dirtier than before.

Response from Zerorez Tri-Cities:

Thank you for your feedback. I'm sorry to hear you weren't satisfied with your cleaning. Please know Zerorez offers a 30 Day Satisfaction Guarantee and will come back to your home free of charge to re-service any area you are not completely satisfied with. We will reach out to you today to get more information about your experience and see if you would be interested in this option.

Report a concern   June 25, 2021 — Rated 8 out of 10 by K.H. Zerorez Tri-Cities
What could we do to improve?

There were places that did not get as clean as I would have liked. Half of the bathroom was not as clean as the other half. The light in the room is not very good so that very well have been the problem. There were still some spots in the kitchen that weren’t as light as others.
Now having said that the young man that did the work was very nice and worked hard. I have too many things going on right now to have you come back and fix it. I decided I need to do the kitchen every year so I will schedule something with you next year and perhaps we can get it better. Please don’t punish the young man in any way, it could have been the grout was not quite dry when he left and didn’t see the color difference.

Report a concern   June 25, 2021 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Jordan did an excellent job. He carefully explained the process to me. I pointed out 3 areas that concerned me and he did a great job to clean those areas. He also suggested putting on a protective coating and I agreed that was a good idea.
We have had your service before and we will use you again. Thank you.

Report a concern   June 24, 2021 — Rated 9 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

YOU TAKE CARE OF YOUR CUSTOMERS.

Report a concern   June 23, 2021 — Rated 8 out of 10 by K.P. Zerorez Tri-Cities
What could we do to improve?

I can’t think of any way this service could have been improved

Report a concern   June 23, 2021 — Rated 9 out of 10 by Mary Ramirez Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals, dries fast, and carpet feels and looks clean, reasonably priced.

Report a concern   June 21, 2021 — Rated 10 out of 10 by Deborah Bell Zerorez Tri-Cities
What do you like about our products and services?

We appreciated so very much about our interaction with this company. We were able to easily schedule an appointment on-line and receive services with only two-day lead time! The company communications was excellent, using both telephone and texting. They stayed in touch with us on the day that the technician was to arrive, letting us know when to expect him. The technician was kind and efficient. We had some stains on a light beige carpet in heavy traffic areas. We didn't know what the stains were from, so he had to guess at which products would be best for treatment. All stains are gone and the house is fresh and clean! I would highly recommend

Report a concern   June 21, 2021 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I thought the young man that cleaned the carpet was very nice and professional. He did a Great Job!

Report a concern   June 21, 2021 — Rated 10 out of 10 by Gillian Torrey Zerorez Tri-Cities
What do you like about our products and services?

I like that they are always efficient and kind. I feel like they respect my home and do a fantastic job!

Report a concern   June 20, 2021 — Rated 10 out of 10 by Kerry James-DeHart Zerorez Tri-Cities
What do you like about our products and services?

I love everything about ZeroRez we have been using them for 7 years! They are professional and efficient! Love the way my carpets feel once they dry! No soapy residue!

Report a concern   June 19, 2021 — Rated 10 out of 10 by Cindy Harmon Zerorez Tri-Cities
What do you like about our products and services?

Cameron was very friendly very professional did a wonderful job we used to biological product house no longer Reeks like dog

Report a concern   June 19, 2021 — Rated 10 out of 10 by M.V. Zerorez Tri-Cities
What do you like about our products and services?

It was fast, easy and very professional. Carpet ended up looking amazing.

Report a concern   June 18, 2021 — Rated 10 out of 10 by M.A. Zerorez Tri-Cities
What do you like about our products and services?

No smell and service was great .

Report a concern   June 17, 2021 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I like that my carpets no longer smell and that most of the stains are now gone

Report a concern   June 17, 2021 — Rated 10 out of 10 by Bibiana henjum Zerorez Tri-Cities
What do you like about our products and services?

I love how my carpet feels fresh and clean on my bare feet.

Report a concern   June 16, 2021 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, efficient, knowledgeable staff and I was very happy with the cleanliness of my carpets and vents.

Report a concern   June 16, 2021 — Rated 10 out of 10 by Mark Blotz Zerorez Tri-Cities
What do you like about our products and services?

Very professional

Report a concern   June 16, 2021 — Rated 9 out of 10 by Grant Boyer Zerorez Tri-Cities
What do you like about our products and services?

Timely and efficient carpet cleaning service

Report a concern   June 16, 2021 — Rated 10 out of 10 by Mary Groves Zerorez Tri-Cities
What do you like about our products and services?

We had our clinic carpets cleaned and not only did they do a fantastic job but they were actually early! The young man who did the cleaning was polite and courteous! We are very happy with the job.

Report a concern   June 15, 2021 — Rated 10 out of 10 by A.Z. Zerorez Tri-Cities
What do you like about our products and services?

Great job by a knowledgeable technician. Thank you

Report a concern   June 15, 2021 — Rated 10 out of 10 by F.J. Zerorez Tri-Cities
What do you like about our products and services?

Fast clean

Report a concern   June 15, 2021 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

Great service and product. Mark, our technician was extremely knowledgeable and friendly. He did an amazing job.

Report a concern   June 14, 2021 — Rated 10 out of 10 by P.E. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly and very professional.

Report a concern   June 14, 2021 — Rated 10 out of 10 by P.R. Zerorez Tri-Cities
What do you like about our products and services?

Affordable

Report a concern   June 13, 2021 — Rated 10 out of 10 by Linda Goodsel Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff.

Report a concern   June 12, 2021 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

Chemical free

Report a concern   June 12, 2021 — Rated 10 out of 10 by U.K. Zerorez Tri-Cities
What do you like about our products and services?

your man was great and deserves an higher wage.

Report a concern   June 12, 2021 — Rated 10 out of 10 by Kester Ogala Zerorez Tri-Cities
What do you like about our products and services?

Devon did an exceptionally great job of cleaning all the areas. The carpet looks so fresh and clean, I want to literally just lay down on it and chill.
We will definitely recommend Zerorez.

Report a concern   June 11, 2021 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Was able to get service pretty much right away

Report a concern   June 11, 2021 — Rated 4 out of 10 by B.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The worker came a 1/2 hour late. And the next morning the carpets were still wet. We had to set up fans all day to dry everything out. It was very humid and uncomfortable for several hours. This is the first time this has happened. He came in pre sprayed prior to starting and soaked several areas. This is not how you usually work. I will use you one more time and if we have the same results, we will be looking elsewhere next time.

Response from Zerorez Tri-Cities:

We appreciate your feedback. The Zerorez team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed expectations. To ensure customer satisfaction we do offer a 30 Day Satisfaction Guarantee and will come back out, free of charge, and re-clean any areas you are not completely satisfied with. We will reach out to you soon to learn more about the issues that occured, so that we can work with you and come up with the best solution for your situation. Thank you again for your feedback.


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