Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8271 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2020 — Rated 10 out of 10 by C.E. Zerorez Tri-Cities
What do you like about our products and services?

Fast Friendly service with amazing results! Thank you so much!

Report a concern   July 17, 2020 — Rated 10 out of 10 by Nathalie Pinero Zerorez Tri-Cities
What do you like about our products and services?

It was fast and very professional, my carpet looks like new!

Report a concern   July 17, 2020 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service, professional well trained staff, and an amazingly safe and effective cleaning!

Report a concern   July 17, 2020 — Rated 10 out of 10 by Lauren Whitworth Zerorez Tri-Cities
What do you like about our products and services?

Professional, kind, efficient

Report a concern   July 16, 2020 — Rated 10 out of 10 by Peter Withers Zerorez Tri-Cities
What do you like about our products and services?

The technician was professional, friendly and thorough. The carpets look almost new and they are over 12 years old. Excellent service.

Report a concern   July 16, 2020 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Always good service and professional staff.

Report a concern   July 15, 2020 — Rated 10 out of 10 by Frank Cowing Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very professional and kind and went the extra mile for us - we hope to have him come back later in the year. Ryan is a credit to your organization as your lady on the front desk as not interested in helping us with the cost no matter what. He explained everything and was a very good man who did a great job.
Frank Cowing

Report a concern   July 15, 2020 — Rated 10 out of 10 by T.R.B. Zerorez Tri-Cities
What do you like about our products and services?

Thank you zerorez I feel my technicians were informative and professional. My carpet looks great.

Thanks again Name removed

Report a concern   July 15, 2020 — Rated 6 out of 10 by P.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I received an email stating each room was $44 in July I had one room cleaned and A hallway 8’X3’was charged $99 and when I asked him to clean a fabric bench 24”X18” I was charged an additional $50 I feel it was too much for the work. He broke off a piece of veneer on the bench and told me about it. It was an easy fix. But while vacuuming the next day I discovered a piece of molding broken as well

Report a concern   July 15, 2020 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician took his time and explained the work he did. My tile and grout look great. My carpet smells fresh and my rug looks brand new!

Report a concern   July 14, 2020 — Rated 10 out of 10 by A.V. Zerorez Tri-Cities
What do you like about our products and services?

I am very please of the professional and very nice work Nick the technician did for us, he took the time to do it right. I would highly recommend your Business to my friends and any one, I was very impressed with Nick's attitude very pleasant.
Blessings to all of you.🙏🙏

First name removed.☺☺

Report a concern   July 13, 2020 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

good job

Report a concern   July 12, 2020 — Rated 10 out of 10 by Chris Mayfield Zerorez Tri-Cities
What do you like about our products and services?

Excellent results! My carpet looks new. Customer service also excellent!

Report a concern   July 12, 2020 — Rated 10 out of 10 by Tina Pierini Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look like new again , they dried quickly and feel soft.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Marilyn Drake Zerorez Tri-Cities
What do you like about our products and services?

Always professional and the carpet looks great. It is 13 1/2 yrs old and looks like new after cleaning.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Kimberly Garvin Zerorez Tri-Cities
What do you like about our products and services?

Great service, knowledgeable tech's and my carpets look and smell great. Definitely will always use your company.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Kati Sant Zerorez Tri-Cities
What do you like about our products and services?

Very knowledgeable techs and they knew how to take care of the pet stains and smells. The enzyme left a nice smell.

Report a concern   July 11, 2020 — Rated 10 out of 10 by C.E. Zerorez Tri-Cities
What do you like about our products and services?

Got my carpet looking the way it did the day we installed it! Thank you!

Report a concern   July 10, 2020 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

The guy that came in and shampooed my Room was very professional and did a great job

Report a concern   July 10, 2020 — Rated 8 out of 10 by C.S. Zerorez Tri-Cities
What could we do to improve?

Better clean up on wood surfaces surrounding carpet.

Report a concern   July 9, 2020 — Rated 9 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Your technician did a great job of informing me of your services and performing his job. I would use your services again.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Araseli Hernandez Zerorez Tri-Cities
What do you like about our products and services?

The young man that cleaned our place was amazing. He knew his products and was very nice.
He did the job very well and was very helpful with explaining what had to be done and why.

Report a concern   July 9, 2020 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Really liked the online booking and set-up. It was easy on my end. Great communication and very good job.

Report a concern   July 9, 2020 — Rated 9 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast and smells good.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Bibiana henjum Zerorez Tri-Cities
What do you like about our products and services?

Good to their word is the most important. They would not leave until I was satisfied. Old School work ethics. Refreshing. Thank you Zero Res

Report a concern   July 8, 2020 — Rated 10 out of 10 by Helen Broten Zerorez Tri-Cities
What do you like about our products and services?

Definitely the quality of customer service!!

Report a concern   July 7, 2020 — Rated 10 out of 10 by R.Q. Zerorez Tri-Cities
What do you like about our products and services?

Customer service

Report a concern   July 7, 2020 — Rated 10 out of 10 by T.R. Zerorez Tri-Cities
What do you like about our products and services?

The services was excellent.

Report a concern   July 4, 2020 — Rated 10 out of 10 by Matthew Larson Zerorez Tri-Cities
What do you like about our products and services?

The technician was so amazing. First off he was very professional i really liked his attire that he was dressed in, he was extremely knowledgeable and very friendly. He made my concerns go away with the greatest of ease. My house no longer smells, and I plan to have my vents cleaned as well as other services. You guys are incredible I love it. Ty so much for sending him out he was early to and I appreciate that so much ^_^. He was very kind and respectful and I feel he has been one of the most amazing folks I have ever received customer service from ^_^.

Report a concern   July 4, 2020 — Rated 10 out of 10 by N.R. Zerorez Tri-Cities
What do you like about our products and services?

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