Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 10, 2021 — Rated 1 out of 10 by D.W.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The customer service was excellent, however my rugs were not as clean as I would have liked.

Report a concern   June 10, 2021 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

I like that no soap is used and can’t leave a residue. Cameron was on time and professional.

Report a concern   June 9, 2021 — Rated 10 out of 10 by F.B. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks like new

Report a concern   June 9, 2021 — Rated 10 out of 10 by G.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals, just water, leaving a cleaner carpet. No foam residue.

Report a concern   June 9, 2021 — Rated 10 out of 10 by Karen Nixie Zerorez Tri-Cities
What do you like about our products and services?

Jordan got my 25+ year white carpet looking better than ever. Spots are gone and my new incentive to vaccuum every day!! Wonderful service and I will be a frequent flyer! Thank you, Jordan!

Report a concern   June 9, 2021 — Rated 8 out of 10 by L.P. Zerorez Tri-Cities
What could we do to improve?

Improve the vent cleaner.

Report a concern   June 8, 2021 — Rated 10 out of 10 by Andrea Surface Zerorez Tri-Cities
What do you like about our products and services?

Everything our carpets are so nice and fluffy and clean. The technician was very professional and helpful. Thank you!! We love Zerorez

Report a concern   June 7, 2021 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Excellent cleaning and professional.

Report a concern   June 7, 2021 — Rated 0 out of 10 by A.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician was great but we are very disappointed in the results of our cleaning. Our carpet is only 3 years old, we do not wear shoes on it, we do not allow food on it, and it has a permanent stain protection on it. However there are still visible stains that shouldn’t have been difficult to remove. Not to mention one of the machines broke. I wouldn’t pay half of what I did to have this done again. Extremely disappointing and I will not be recommending to my neighborhood group.

Report a concern   June 5, 2021 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and efficient. Good cleanrer

Report a concern   June 5, 2021 — Rated 10 out of 10 by C.T. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet looked the best in years and is soft to walk on!
Prompt service, on time, very professional!
Odor was minima land short lasting!

Report a concern   June 5, 2021 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Happy!

Report a concern   June 5, 2021 — Rated 10 out of 10 by Denise And Bill Fulwyler Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great and clean. Young man who cleaned the carpets was very professional and kind. Like that no chemicals are used.

Report a concern   June 3, 2021 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Great job and customer service!

Report a concern   June 2, 2021 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The tech, Ryan was friendly and knowledgeable
Great results,thank you

Report a concern   May 31, 2021 — Rated 10 out of 10 by S.N. Zerorez Tri-Cities
What do you like about our products and services?

I was very pleased with the cleaning job. My carpet was very dirty. The person who cleaned it was very competent and professional. It looks great.

Report a concern   May 30, 2021 — Rated 10 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

I had my couch cleaned. The communication was great from the beginning, the worker was friendly and worked hard. My couch looks amazing! I am so pleased!

Report a concern   May 29, 2021 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, knowledgeable technician and our carpets looked great!

Report a concern   May 29, 2021 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great service - makes sure you’re happy

Report a concern   May 29, 2021 — Rated 10 out of 10 by Justin Courtney Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look better than they did before and we have a lot of traffic with 5 dogs, 2 cats and 4 humans living here! Jordan did a great job!

Report a concern   May 29, 2021 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Just great service.

Report a concern   May 28, 2021 — Rated 10 out of 10 by Benjamin Garza Zerorez Tri-Cities
What do you like about our products and services?

We really appreciate your services, thank you!!

Report a concern   May 28, 2021 — Rated 10 out of 10 by A.A.C.T. Zerorez Tri-Cities
What do you like about our products and services?

friendly service and good quality cleaning

Report a concern   May 28, 2021 — Rated 10 out of 10 by Chad Hissong Zerorez Tri-Cities
What do you like about our products and services?

quick, clean, professional. Made Serv Pro look like rookies.

Report a concern   May 27, 2021 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

I had a great experience with your technician, Mark, yesterday. He was very friendly, professional, and knowledgeable. My carpets turned out great and I will have him out again. Thank you!

Report a concern   May 25, 2021 — Rated 9 out of 10 by C.G. Zerorez Tri-Cities
What do you like about our products and services?

We were very happy with our service. Roberto did an excellent job!

Report a concern   May 25, 2021 — Rated 10 out of 10 by Maria Guevara Zerorez Tri-Cities
What do you like about our products and services?

Our carpet was transformed, looked really clean! It felt fluffy on the feet. Jordan was very professional and trustworthy. This will make me a regular customer with Zerorez!

Report a concern   May 25, 2021 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

No residew. Good service. Good prices.

Report a concern   May 24, 2021 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Efficient and friendly service!

Report a concern   May 24, 2021 — Rated 10 out of 10 by E.W. Zerorez Tri-Cities
What do you like about our products and services?

Technician was a badass.


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