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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpet is awesome. Great job.
Very satisfied. Technician was pleasant, did a great job.
I have used ZEROREZ many times and I have never been disappointed. You have always provided excellent service and have shocked me by how clean my carpets end up being. I have three dogs and they get in rough shape really quick. ZEROREZ comes to the rescue every time!! No sticky, soapy residue. My carpets feel soft and new again. This time I had my grout cleaned on my tile kitchen floor too! Amazing! Thank you!! I will always call Zerorez!
My carpet was pretty dirty. Kids and dogs going in and out. It looks amazing now. When the technician arrived he listened to me and answered all my questions.
Great customer service, showed up on time, went over the agenda and executed to perfection. Definitely recommend Zerorez if you need a good carpet cleaning!
They were on time, worked quickly, explained what they were doing and the price. Out in less the one and a half hours. Now I have beautiful carpet again. Wonderful!
While things were made right, the fact that I had to do a callback to get a good cleaning is unacceptable. It clearly seems the first person lacked training and was just trying to rush the job.
Cleaned up the dirty grout good and then sealed it. Very happy with the results
I so proud of how beautiful my house looks and smells. Thank Zerorez
Excellent customer service; fast, efficient, and thorough; great results
We want to thank Zerorez for such an amazing job on our commercial property! The carpet looks brand new!
From the very get-go, this company has made our experience perfect!
We set up the appt online, a customer service rep (Rachel) got back to us within 3 hours to set up a time for a free estimate.
The Estimator (Edgar) came that very day, and we had our estimate soon after he left. The estimate was great and we set up our appt.
Our appt was scheduled within that same week!
I cannot preface this more, one of the best experiences in my career from start to finish!
Getting to work today was exciting because everyone noticed the clean carpets! And I took all the credit! I mean, I did call Zerorez! What an incredible company!!! Thank you for the outstanding job! Coming on our off hours and just making our entire experience so positive!!!
Courteous and efficient
Carpet Cleaning with Pet Protection.
I had my carpet cleaned on Saturday July 31, called in the evening several times as well as email. Called Sunday as well, hoping for a call Monday! I will call Monday August 2 to speak with supervisor. I am very disappointed in the so called cleaning of my carpet!! I chose to go with a company that I was referred to. Will not use again! My carpet was not cleaned!!
Contact to make sure serviceman on way friendly everyone that spoke to. Explained what he was going to do before started
The very nice young man who cleaned my carpet was done by 130 but a bit of it was still wet the next morning. I think a whole lot less of the liquid could have been used
You returned and proved that pet and coffee stains CAN actually be removed. Not sure why it wasn't done the first time you were here. It meant another hour of inconvenience. Thanks for finally getting it right!
Zerorez does a great job, carpets are actually clean and feel so soft after a cleaning.
Marc was awesome! Very personable and knowledgeable. I have not been impressed the past few carpet cleanings I have had. Marc has restored my faith in your customer service. I hope he sticks around and I can request him next time. People like him are hard to find. I suggest you keep him around.
Kyle was an awesome technician. Great customer service skills, on time, efficient, and my carpet looks AWESOME! Thank you!
Scheduling was so easy, service was so worth it. I'm a believer!
Very friendly, explained whole procedure and did a marvelous job cleaning!
Carpet in traffic area did not come clean. Carpet in another room was stiff . Bill was $20.00 more then I was told when set up appointment.
We are very pleased with the work you guys do for us. Thank you!
Our technician was polite and professional. He explained the entire process and asked if we had questions. The carpets look and smell better than they have in 5 years. We are so pleased and would recommend Zerorez to anyone needing a reliable trustworthy carpet cleaning service.
The amazing customer service! Mark did great. I’m pleased with his service. Thank you.
Customer service was amazing
Alex was thorough, fast, and gave us a great deal.
nothing! great job!
Was done fast, professional and very good.