Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 22, 2021 — Rated 5 out of 10 by S.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The dog poop stains are still visible. The dryer vent was not hooked back up properly so I can't use the dryer.

Response from Zerorez Tri-Cities:

We are sorry to hear the stains did not come out to your satisfaction! We will reach out to you today to see what we can do for you about the dryer and as part of our 30 day satisfaction guarantee, we will see when will work for you for us to get back out there to go over any of those areas again. We apologize for any inconvenience.

Report a concern   July 21, 2021 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Quality of work is 10/10 product didnt leave a super wet area or damp smell. Took less than expected to dry as well.

Report a concern   July 21, 2021 — Rated 10 out of 10 by Alexis Taylor Zerorez Tri-Cities
What do you like about our products and services?

Super easy to schedule an appointment, and their team is very accommodating - I am so pleased with the results and will be returning again if I ever need help with cleaning a sectional/carpeted room in the future for sure!

Report a concern   July 21, 2021 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Professional, friendly service.
We had had our carpets cleaned not too long ago and our dog got sick recently. I called Zerorez and ask if they would do just a small area in our living room. They scheduled us right away. So appreciated their support! Charges were extremely reasonable - happy to have clean, stain free carpet.
Thank you Zerorez!!!

Report a concern   July 20, 2021 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Very good service. The representative was very polite and courteous and performed his work quickly and completely and did a great job. We were so happy we called your organization a second time as we were pleased with the results the first time we had our carpets cleaned by you. We appreciated that it looks great and very clean and there was no residue or odd smell,which is exactly what we wanted! Thank you very much.

Report a concern   July 20, 2021 — Rated 10 out of 10 by Carole Jensen Zerorez Tri-Cities
What do you like about our products and services?

Edwin did a great job! He was very knowledgeable with the products and did not get pushy when I did not want some of the services he was offering. He came in got the job done and left. It was quick and easy.

Report a concern   July 20, 2021 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service!

Report a concern   July 19, 2021 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

Excellent job. Better than I expected.

Report a concern   July 19, 2021 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

We have used Zerorez for over 6 years and our carpet always looks good when they are finshed. Stays cleaner longer!!!!!

Report a concern   July 19, 2021 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, very well done. Speedy, careful service. Very thorough attention given to details. Extremely courteous, and willing to go beyond wwhat was required of him.

Report a concern   July 17, 2021 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Good service, prompt ad very considerate

Report a concern   July 17, 2021 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

It dried quickly

Report a concern   July 16, 2021 — Rated 10 out of 10 by R.V. Zerorez Tri-Cities
What do you like about our products and services?

Very nice, polite, and professional worker. Did a great job on my carpets. Will continue to use your company for carpet cleaning needs.

Report a concern   July 15, 2021 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

On time, friendly technician, excellent customer service, clean carpets.

Report a concern   July 14, 2021 — Rated 10 out of 10 by Kerry Ripplinger Zerorez Tri-Cities
What do you like about our products and services?

I like that there are no strange smells afterwards. It is fresh and I know you got it very clean.

Really nice people and great customer service.

Thank you!!

Mike and Kerry Ripplinger

Report a concern   July 13, 2021 — Rated 10 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Professional employees, consistent CLEAN carpets. No "crunchy" texture afterwards.

Report a concern   July 12, 2021 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Good job!

Report a concern   July 11, 2021 — Rated 10 out of 10 by Pam Puckett Zerorez Tri-Cities
What do you like about our products and services?

Best carpet cleaning ever! No “dine and dash” service. Each time its been 2 hours that the technician was there. Courteous, professional. Would highly recommend this company. Brandon, our tech was amazing!

Report a concern   July 11, 2021 — Rated 10 out of 10 by Carla Rose Zerorez Tri-Cities
What do you like about our products and services?

Our carpets are only cleaned by your company, and they stay clean for a long time.

Report a concern   July 11, 2021 — Rated 10 out of 10 by Lynn Hubbell Zerorez Tri-Cities
What do you like about our products and services?

Great service. The woman I schedule with was very helpful. Was updated on their arrival time.The young man that cleaned my carpet was kind and courteous.

Will definitely use your service again and recomend your company.

Report a concern   July 11, 2021 — Rated 10 out of 10 by Traci Anderson Zerorez Tri-Cities
What do you like about our products and services?

They got out stains I never thought would come out, thank you!

Report a concern   July 10, 2021 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did a great job cleaning our carpet.

Report a concern   July 9, 2021 — Rated 10 out of 10 by D.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly technician who was knowledgable and answered all my questions. Described all the services being provided and suggestions for each.

Report a concern   July 9, 2021 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Very nice people to work with and they did a great job when they said they would do it!

Report a concern   July 9, 2021 — Rated 10 out of 10 by John Dike Zerorez Tri-Cities
What do you like about our products and services?

Carpet were cleaned professionally, on time with great results. Highly recommend ZEROREZ!

Report a concern   July 9, 2021 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

Once again I am completely satisfied with the cleaning of my carpet. Jordan was polite and courteous. He did a great job was here on time. He finished in a timely manner.
Thank you for a great job well done!

Report a concern   July 8, 2021 — Rated 9 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Good prices, quick service!

Report a concern   July 8, 2021 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaner did a great job. He was friendly and professional. Will use this service again.

Report a concern   July 8, 2021 — Rated 9 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Wide range of products and services with overall quality.

Report a concern   July 7, 2021 — Rated 10 out of 10 by Steve Goetz Zerorez Tri-Cities
What do you like about our products and services?

The tech was very efficient and thorough. Although it was hot he was still very pleasant and had a smile on his face.


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